Micaela Leyva

SUMMARY OF QUALIFICATIONS:

Strong organizational, time management and customer service skills.

Highly effective at multi-tasking and resourceful in the completion of projects.

A team player who works well in a group or autonomously.

Fluent in English and Spanish.

EXPERIENCE:

Collection Specialist July 2015 – September2015

Valley Professional Services

Process Patients bill payments

Call insurance companies to gather payment information

Customer account research and provide resolution

Rebilling insurances

Customer Service Representative Emergency Appointment February 2014 - February 2015

DWP, Los Angeles, CA

Received customers requests for service and discontinues services

Perform specialized work in various aspects of customer billing and collection of delinquent accounts

Customer account research and provide resolution

Taking high volume incoming calls

Title Impediments - Liquidation Services GOV Post Sale Claims July 2013 - January 2014

Bank of America, Simi Valley, CA

Emailing HUD the requested appraisals/Corrected Documents

Emailing attorneys to correct documents with errors

Submitting liens/HOA Bills to finance

Inventory Control & Support - FCL Postsale Conv. 1st Liens June 2011 - July 2013

Bank of America, Simi Valley, CA

Creating reports from Insight and from PMO reports

Auditing my fellow team mates reports

Verifying if MI, Investors and Supplemental Claims are being followed up on in a timely manner

Verifying and changing proper codes on loans

Auditing daily, weekly and monthly reports at the same time and meet the deadlines

Creating Pivot charts and distributing reports to management and correct Lines of Business

Customer Advocate April 2010 - June 2011

Bank of America / Aerotek Staffing, Simi Valley, CA

Taking high volume incoming calls and transferring to assigned negotiator

Analyzed, clarified basic modification, short sale and foreclosure questions from homeowners.

Navigate through Different screens to research homeowners loans

Customer Service December 2009 - April 2010

Bank of America / Aerotek Staffing, Simi Valley, CA

Taking high volume incoming calls

Processing payments. Ordering Payoff Demands, navigating through different screen to provide information to the caller.

Making outbound calls to set up appointments for homeowners to notarize their final modification documents.

Service Advocate November 2008-December 2009

Farmers Insurance Group, Northwest Service Point, Hillsboro, OR

Analyzed, clarified and resolved basic policy and account related questions from internal and external customers in a high volume call center.

Communicated with internal/external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts.

Customer Service Representative April 2008- November 2008

Farmer's Insurance Group, Los Angeles Service Center, Simi Valley CA

Received, handled, and directed telephone calls involving multiple lines of business utilizing strong customer service skills.

Established and maintained relationships with agents to assist with policy processing and answering question.

DVM October 2007- March 2008

Select Remedy Staffing, Woodland Hills, CA

Answered phones in a heavy call atmosphere.

Assisted customers by inputting orders.

Processing customers payments

Loan Consultant

Washington Financial Services, Los Angeles, CA March 2006- December 2009

Responsibilities included: Searched for housing listings, assisted Real Estate Agents, ordered appraisals, priced out loan scenarios and followed up on loan document processing.

Loan Consultant

American Financial Group, Cerritos, CA October 2005- March 2006

Responsibilities included: Priced out loan scenarios for refinances and purchases, assisted with improving credit reports, followed up on loan conditions and ordered appraisals.

Receptionist/ Customer Service

Anixter Pentacon Aerospace, Inc, Chatsworth, CA July 2000- July 2005

Responsibilities included: Entered sales orders in high volume Sales department, opened new accounts, assisted Sales team, maintained and updated Excel files for customer orders, resolved issues, checked prices and delivery for incoming inventory, Answered high volume of calls, sorted incoming mail for all departments and greeted customers and vendors.

Receptionist

Corestaff Services, Encinos, CA September 1996- July 2000

Maintained and updated daily reports and customer records.

Managed data entry and conducted credit cards.

EDUCATION:

High School Diploma, Victory High School (2008)

Valley Medical School – Medical Billing (2015)

PROFESSIONAL SKILLS:

MS Word, Excel, Power Point, Outlook

AS400, Insight, CMS, EPW, GLR, Equator, LPS, SRM, IPortal, MD Synergy

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