** ****** ******,

Kearny, NJ *****

Phone 201-***-****

E-mail acruh3@r.postjobfree.com

Amy Lam

Objective

I am seeking a senior management level position where I can apply my managerial skills. I can utilize those skills to provide real results. I excel under pressure and welcome multiple challenges. I thrive in a fast paced environment, relish new challenges, offer experience in both sales and relationship building, while achieving company goals and performing all duties in a timely and effective manner. I can successfully showcase my ability to recruit and build talent, drive results and mange a team while consistently delivering exemplary customer service.

Professional Experience

• Business Consultant

• March 2012 – Current 7-Eleven Northern New Jersey

• Oversee 12 locations in the Northern New Jersey area with $20-$25 million in revenue.

• Work with store operators and franchisees to develop, update and execute annual budgets and business plans.

• Monitor all aspects of store operations/ franchisees, providing business advice, coaching and assistance to store management.

• Promote efficiency to maximize store profitability.

• Ensure key processes and infrastructure are in place through store visits, store and staff evaluations and data analysis

• Develop business plan to achieve gross profit target and growth of the business

• Provide coaching and training with new store operators/ franchisees.

•

• Property Project Director

• August 2011 – March 2012 Beam Development Realty, Inc New York, NY

• Assisted in the daily day to day building accounts which included rental collection, expense reports & disbursements, scheduling inspections and duties associated with a realty company.

• Drafted leases, amendments, riders and managed various realty related paperwork.

• Acted as a bridge between landlord, tenants and the various contractor developmental projects in China, Hong Kong and U.S.

• Managed, recruited, trained management team to ensure all policies and regulations are followed and implemented.

• Oversaw the day to day building management team to ensure building are maintained and managed.

•

• Regional Director

• November 2007 – September 2010 Hair Club for Men Northeast Region

• Assisted regional VP in managing 15 locations in the Northeast region (Allentown, Atlanta, Buffalo, Charleston, Chesapeake, Columbia, Elmwood Park, Halifax, Lake Success, Manhattan, Marlton, Mississauga, Pittsburgh, Toronto and Tyson Corner).

• Oversaw the day to day operation and sales to ensure that all policies and procedures are implemented properly in these 15 locations. (Total: 527 employees including 20 managers, 30 sales consultants, 15 technical supervisors, 27 administrative assistants and 435 technicians)

• Oversaw the cost control and inventory, managed the budget, and monthly P & L and financial policies of the firm.

Managing Director

• February 2002 – November 2007 Hair Club for Men Fort Lee, NJ

• Managed 12 employees; including 2 sales consultants, 2 administrative assistants and 8 technicians.

• Oversaw daily operations, ensured that all policies and procedures are followed.

• Recruited and hired quality employees.

• Assisted monthly sales training and meeting.

• Ensured the success of the entire sales team.

• Oversaw and achieved $250K monthly sales budget.

• Organization and direct operation of the administrative area.

• Cost control and managed budget and the company financials.

• Overall operation to create waving fans.

Director of Sales & Marketing

• June 1991 - February 2002 Asian American Tourist, Inc. New York, NY

• Oversaw and managed 56 employees; including 10 tour directors, 5 sales managers, 2 marketing managers, 30 tour escorts and 9 motorcoach operators.

• Oversaw corporate sales revenue of two million dollars.

• Acted as a liaison for corporate, small business and retail clients. Created and marketed domestic and international clientele.

• Responsible for sales promotions, tour development, business strategies, policy development, sales budget, financial success, resolved customer complaints, improved customer service, advance working environment and employee hiring.

Education

Bachelor Degree / Business Administration

May 1994 The Bernard M. Baruch - New York, NY

Certified Food Service Safety Manager

July 2011 National Restaurant Association – Chicago, IL

Certified / Travel Industry Specialist

May 1998 Indiana University Purdue University Indianapolis - Indianapolis, IN

November 1999 National Tour Association - Lexington, KY

Certified / Leadership and Sales Training for Manager

November 2002 Dale Carnegie - Wayne, NJ

March 2008 Franklin Covey - Fort Lee, NJ

April 2008 Jeffrey Gitomer - Somerset, NJ

May 2008 Disney Institute - Orlando, FL

January 2010 Inside Out Development - Houston, TX

Achievements

• Promoted to Business Consultant in February 2013

• Promoted to Acquisition Integration Coach Leader in October 2012

• Promoted to Regional Director in 2007

• Increased regional sales revenue by 16% YTD

• Achieved 45% closing on regional new sales revenue YTD

• Achieved $12 million in regional new sales revenue in 2009

• Increased $250K regional surgical sales revenue YTD by providing surgery solution for all 14 locations

• Served 2 years on American Bus Association Committees

• Awarded Employee of the year in 1994 at Asian American Tourist, Inc.

Contact this candidate