Operations Management
Resume:
B R Y A N N N A NN
Ramblewood
Cir.
Mesa,
AZ
85212
home:
(480)
284- 7254
cell:
(480)993- 9854 acrue4@r.postjobfree.com
www.linkedin.com/in/bryannann
www.blackbeltbusiness.wordpress.com ENTREPRENURIAL
EXECUTIVE
for
over
twenty
years;
founded
companies
in
manufacturing,
health
& fitness
as
well
as
pioneered
business
models
that
set
industry
standards.
15
years
full
P&L
experience
at
Fortune 500
companies
both
public
and
private,
with
business
acumen
in
retail,
B2B,
B2C
and
multi- site
operations
to positively
contribute
to
an
organization’s
profitability.
Customer
loyalty,
client
services
and
marketing
expertise across
a
range
of
industries
with
documented
results.
Collaborative
leadership
in
building
highly
trained
teams that
excel
in
sales,
service
and
profitability
at
corporate,
regional
and
field
levels. v New
Business/Market
Development v P&L
Management/Profitability v Acquisitions/Mergers v Operations/Process
Improvement v Talent/Leadership
Development v Sales
and
Targeted
Marketing v Product
Development v Multi- Site
Management/Logistics P R O F E S S I O N A L E X P E R I E N C E
NBK
Partners 2015- Present
Vice
President,
Marketing/Business
Strategy
Managing
partner
for
investment/consultation
firm
that
specializes
in
property
management
&
commercial real
estate
Acting
Regional
Vice
President
for
Scout
Automotive
Marketing.
A
technology
company
specializing
in
new customer
acquisition
through
website
traffic
tools.
Executive
consultation
for
auto
dealers,
dealer
groups
and
collision
repair
partners
including
Lexus,
VW,
Audi and
Porsche
Management,
marketing
&
operations
consultation
for
the
rental
car
industry
with
emphasis
on
off- airport, multi- site
operations
and
full
P&L
management.
“Virtual
MBA”
training
&
consultation
for
small
businesses
across
the
West/Southwest
Author,
currently
researching/writing
a
book
on
business
excellence
in
the
21st
century Peak
Performance
Marketing
Solutions 2011- 2015 Western
Region
Manager
Executive
leadership
for
sales,
service
and
marketing
team
covering
12
states
in
the
Western
U.S.
in
addition to
Puerto
Rico
and
Guam.
Industry
leader
in
CRM,
customer
engagement
tools,
multi- media
platforms
and marketing/growth
strategies.
Extensive
targeted
marketing
experience
in
print,
and
call
center.
Oversee
marketing
strategies,
implementation,
creative
and
consultation
for
over
560
auto
dealers,
dealer groups
and
OEM
partners
including;
Lexus,
Porsche,
Audi,
Volkswagen,
Chrysler
and
Volvo.
Highest
regional
net
incremental
revenue
growth
2014,
leading
corporate
average
by
61%.
Highest
number
of
new
client
enrollments,
by
region
in
2013,
with
highest
incremental
revenue
growth
valued over
$2.1
million/yr.
Increased
regional
market
penetration
by
67%
with
OEM
partners
in
2013,
with
99%
retention
rate.
Year
over
year
net
revenue
growth,
three
consecutive
years
2012- 2014.
Created
research
team
to
pilot
and
implement
new
CRM
products
and
services
including
Reputation Management
and
Social
Media
tools.
Highest
new
product
enrollments,
by
region,
in
2013.
Successfully
negotiated
and
implemented
primary
partnerships
with
dealer
groups
such
as
CA
Automotive Superstores,
McKenna
Automotive,
Bill
Pierre
Inc.
and
the
Rusnak
Auto
Groups.
Successfully
developed
and
implemented
5
new
marketing
pilots,
over
the
last
24
months. Bryan N Nann Page 2
The
Hertz
Corporation 2009- 2011
West
Central
Regional
Manager,
Phoenix/Southern
AZ
Oversee
management
and
market
place
development
for
the
Southwest
Region,
covering
seven
states.
Multi- site,
direct
P&L
leadership
for
21
operations,
with
revenues
in
excess
of
$40
million/year,
from
Phoenix to
the
Mexico
border
with
60+
direct
reports.
Negotiated
first
Hertz
agreements
with
AutoNation,
Van
Tuyl,
Greulichs
and
other
auto
groups
worth
in
excess of
$1.9
Million
annually.
Piloted
first
retail/replacement
location
to
drive
dealer’s
brand
with
public.
Responsible
for
implementation/change
management
for
Project
Lighthouse
at
46
Arizona
Airport/Off
Airport profit
centers
including
Sky
Harbor
International
Airport
and
approximately
200
employees.
Development
and
implementation
of
strategies
for
Customer
Service
Excellence,
B2B
growth,
front
line
sales production
and
employee
development
resulting
in
positive
KPI
in
the
first
three
months.
Geographic
mapping
evaluations/strategic
placement
of
new
profit
centers
throughout
state/region.
Five
in Arizona
opened
ahead
of
schedule
in
2010,
under
budget
with
pretax
profits
in
first
three
months.
Experienced
in
Lean,
Six
Sigma
and
project
management
to
develop
process
improvements
and
reduce
DOE
at profit
centers
including
Standardized
Work,
5S
and
vendor
management
through
Project
Lighthouse. Enterprise
Holdings
Inc. 1997- 2009
Remarketing
Area
Account
Manager,
San
Francisco
Group 2008- 2009 Regional
Area
Rental
Manager,
South
San
Francisco
Region 2003- 2008 Branch
Sales
Manager 2000- 2003
Multi- site
operations
for
8
offices/45
employees,
generating
$12+
million
in
revenue
and
profit
of
$2.6
million annually.
Planned,
directed
overall
sales
&
marketing
strategy/tactics
leading
to
a
30%
annual
increase
in
profit.
Acquired,
developed
new
management
and
employee
talent
to
increase
customer
satisfaction,
winning
highest award
for
Northern
California
Customer
Service
Excellence
9
times.
Developed
budgets,
forecasting,
implementation
management,
administrative,
and
operational
changes.
Produced
and
participated
in
presentations
to
national
insurance
accounts,
increased
market
shares
by
15%.
Provided
a
positive
leadership
example
for
all
management
employees
in
the
market,
including
inspecting expectations
on
training,
development,
empowerment,
positive
management
practices,
employee
relations, preventative
labor
practices,
and
enforce
company
policies
and
practices.
Evaluate/prepare
monthly
financials
&
budgets
to
executive
management.
P&L
responsibility
over
$12 Million/yr.
Wholesaling
negotiations
for
three
brands
of
Enterprise,
Alamo
and
National
vehicle
fleets.
Successfully
introduced
and
managed
the
client/vendor
relationship
with
96%
rate
of
retention.
Logistics
management
for
a
vehicle
fleet
of
4,000
including
transportation,
warehousing,
maintenance. Black
Belt
University
/Exotic
Weapons
International 1990- 1997 President/Co- Founder
Certified
master
instructor
with
over
30
years
experience
coaching
and
teaching
the
areas
of
personal
and professional
mastery
in
health/fitness,
sports
and
business
fields.
Developed
an
entrepreneurial
business
infrastructure
for
the
management
of
a
successful
sole
proprietorship.
Identified
and
negotiated
strategic
partnerships
with
LAUSD
and
LAPD,
increasing
client
base
40%.
Originated
advanced
curriculum
for
Psychology/Philosophy
departments
at
California
Lutheran
University.
Manufacture,
sales
and
distribution
of
original
line
of
specialized
self- defense
training
equipment.
Created
an
operational
strategy
whereby
productivity
was
increased
by
70%,
labor
and
costs
were
reduced
by 25%.
Innovations
changed
industry
standards. E D U C A T I O N
Bachelor
of
Arts,
Critical
Reason
-
California
State
University
Northridge,
California Minor,
Business
Administration
-
San
Diego
State
University,
California Regional
Occupational
Program
(ROP)
Certified,
Photography
-
Reseda
High
School,
CA Languages
-
Spanish,
German,
Mandarin
Chinese
Contact this candidate