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Technical Support Customer Service

Location:
East Peoria, IL
Posted:
September 26, 2015

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Resume:

TIMOTHY J. VANDE SCHRAAF

**** ******** ****

EAST PEORIA, ILLINOIS 61611

H - 309-***-**** / C – 309-***-****

Email: acru2c@r.postjobfree.com

PROFILE:

Over 25 years’ experience with Systems and Application Programming with a strong emphasis of Technical Support on mainframe and distributive computer systems. Over 10 years of management experience in the construction industry.

EXPERIENCE:

1996 - Senior IT Analyst

Present Caterpillar Incorporated

1990 - Application Programmer Analyst, Systems Programmer, IS Consultant

1996 OSF Healthcare System

1988 - Programmer Analyst

1990 Caterpillar Incorporated

1985 - Field Office Manager

1988 Murphy Brothers Incorporated

1977 - Shop/Warehouse Manager

1985 Somerville Construction Company

EDUCATION:

Continued Education

Verhoef Information Packages: CICS Internals

Amdahl Incorporated: Assembler Workshop I-II, DASD Concepts, Rexx

People Soft: People Tools, PeopleSoft Server Admin.

Digital Consulting Inc.: Analysis & Design for Client/ Server Applications

IBM Education Services: AIX for MVS System Programmers, Cobol/MVS Integration

Caterpillar Training: TCP-IP, Java, Visual Age Java, IMS, DB2, Web Sphere, C++

PM Alliance Project Management Duration Driven & Control

Caterpillar Incorporated Training

Certified COBOL Programmer with over 450 hours of lecture and lab education with emphasis on COBOL, JCL, TSO, DB2, & IMS. 95.5 GPA.

Illinois Central College

60 completed in Data Processing Technology with 3.26 GPA.

East Peoria Community High School

1976 Graduate

CIVIC EXPERIENCE:

School Board Member, East Peoria Community High School

President & Founding Board Member, Eastside Volleyball Club

Liturgical Minister/Server, Saint Monica’s Catholic Church

RELEVANT EXPERIENCE:

CATERPILLAR INCORPORATED:

Installing, maintaining, & supporting Java for OS/390. Project Manager and level one technical support of Open Edition Projects. Application Development Support for all MVS compilers, Endevor source management, system cataloged procedures, JCL, and automated job process scheduling system. Application and Systems Technical Support and Systems Administrator for PeopleSoft System involving MVS, Windows/NT, AIX, and Sun Solaris systems. Lead Analyst on distributed SQL Server and Windows Server 3rd party applications. Design and Process Owner of Change Management and Release Management Processes. ACF2 & RC/Secure Security coordinator. Certified 6 Sigma Green Belt. Certified ISA (Information Security Agent). Install and Support Distributed/Mainframe Tax Compliance Applications to position Caterpillar to maximize tax benefit and minimize tax penalties, Manage large and small infrastructure Projects.

OSF HEALTHCARE SYSTEMS:

Installing, maintaining, & supporting PCS-ADS, an IBM 4th GL CICS online based language. Coding in Assembler and COBOL. Writing specifications, development, and installing of clinical systems within the healthcare system. Primary Technical Support for CICS and IMS for Application Programming staff with an emphasis on debugging, performance tuning and CICS dump reading. Technical systems support for production change control system, batch, and online systems for the application programming staff. Intricate part of the design and implementation of Corporate Disaster Recovery System.

CATERPILLAR PROFESSIONAL SYSTEMS:

Lead Analyst on a DOSMVS conversion project including the implementation of a new AP/AR System for Prime COBOL to VS/COBOL. Re-designed of sub routines written in Fortran. Utilized skills and concepts of Table Handling, the use of VSAM, and CICS Temporary Storage Ques to manipulate storage when writing the AP/AR System.

MURPHY BROTHERS INCORPORATED:

In charge of construction field office. Implemented weekly cost on multimillion dollar projects. Estimated upcoming projects. Responsibilties included Accounts Receivable billing, payroll of 250+ employees including all benefits reports, and Accounts Payable including the assembly of a running cost for future project estimating.

SOMERVILLE CONSTRUCTION COMPANY:

Supervisor of Shop/Warehouse and all maintenance operations on all equipment within a 4 division construction firm. Managed all purchasing operations. Designed and implemented an inventory control system for all divisions that improved legacy inventory efficiencies.

HARDWARE EXPERIENCE:

COMPUTER:

Amdahl 5995/5890

IBM 9000/3090/RS6000

Personal Computer

OPERATING SYSTEMS:

zOS

OS/390

Windows Server

SQL Server

MVS/ESA

UNIX (AIX, Solaris, Unix System Services)

Linux

Windows/NT

DOS

OS/2

LANGUAGES:

COBOL

Assembler

Java / VA-Java

Turbo C/C++

Turbo Pascal

PCS/ADS

CList / REXX

EZTrieve / Quikjob

BASIC

SQL

SQR

SYSTEM SOFTWARE:

JCL & Utilities

JES III & II

CICS

IMS

DB2

TSO/ISPF

ACF2

CA Tools (Platinum Tools, Endevor)

Compuware Tools

VSAM/QSAM/BDAM

Syncsort / DFSORT

BookManager

Platinum DB2 Tools

PeopleSoft/PeopleTools



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