Customer Service Microsoft Office
Resume:
Lisa Seibert Jump
Moline, IL ****5
Phone: 309-***-****
Cell: 309-***-****
Email: ***********@*****.***
Education:
AA, Liberal Arts, Black Hawk College, Moline, IL
BA, Business, Western Illinois University, Quad-Cities Branch, Moline, IL
Tax Preparers Class through Liberty Tax Service – November 2012
Computer Skills:
Microsoft Office: Word, Excel, PowerPoint
Updated Word and Excel courses through Black Hawk College Adult Education
Can type 40 words per minute.
Affiliations
Davenport Metro Women’s Bowling Association - Director
Milk Fund Chairman 2008-2011 The Milk Fund is a tournament used to raise money for needy infants and children to provide them with milk through the Visiting Nurses.
Rock Island-Milan-Moline Women’s Bowling Association – Director
Special Olympics – Bowling Oct 2011
Banquet Committee Chairman
Sacred Heart Catholic Church, Moline, IL – Have help with the Religious Education
Confirmation, First Communion and Reconciliation Retreats 2012-2013
Vacation Bible School June 2013
Professional Experience:
JC Penney-Moline, IL
May 2015 – Present
Sales Associate/Cashier
Responsible for focusing on the needs of the customers. Currently working in the Kids Department.
Currently maintain a good rapport with the customers, co-workers and Penney’s management so the tasks at hand are completed in a timely manner. Customer service has been the number one priority in this business. My job title requires maintaining good customer service on the phone as well as face to face.
Also responsible for answering incoming calls for JC Penney and transferring the call to the specific department and/or person.
APAC Call Center, Davenport, IA
July 2013 – December 2014
Account Manager for the New York Times
Responsible for answering incoming calls for New York Times subscribers. This position requires taking care of customers concerns such as: Missed papers, delivery issues, account issues or whatever the New York Times subscriber needs help with in regards to their home delivery or digital subscriptions. I work with talking to customers who want to quit their subscription into keeping them by offering promotions or up selling products of the New York Times. Currently I am working as an Account Resolution Manager, which entails taking care of major problems customers are having with their home delivery or digital subscriptions, billing as well as emailing these problems to various people including the carrier, and/or supervisors; or to the billing dept concerning billing issues, or to the IT personnel to help a customer with a problem with their digital subscription.
Department of the Army/Rock Island Arsenal, Rock Island Arsenal, Rock Island,
September 1980 – June 2011
Human Resources Assistant
During my 30 years with the Rock Island Arsenal was responsible for various duties primarily that of clerical and customer service. Worked independently on quality control tickets, processed routine actions, compiled and stored data for reports. .
Also responsible for reviewing job descriptions for accuracy of the correct title, series, grade, and pay plan, as well as verifying the Federal Labor Standard Act (FLSA) determination. Participated with the IT department as a test person for a new program before it went Army-wide. Contributed to effectiveness of the operation to enhance opportunities for improvement of myself, and the staff of the organizations that were serviced. Received and answered phone calls and typed correspondence between government Contract Specialists and the private contractors. Established and maintained good public relations with the representatives from the government and private sectors. Established, maintained and coordinated files for the contract specialist for each contract award, solicitation and amendments. This was done in a timely manner. Used Microsoft office to complete specific job duties required by various departments.
Sears Holdings, Moline, IL
March 1977 –Oct 2013
Sales Associate/Cashier
Responsible for focusing on the needs of the customers. Worked in Hardware, Electrical, Menswear and Shoe Dept, Home Fashions and Mattress Dept.
These positions required maintaining stock on the sales floor, fitting customers for men suits, sizing of shoes and setting up displays for various departments. Currently maintain a good rapport with the customers, co-workers and Sears management so the tasks at hand are completed in a timely manner. Customer service has been the number one priority in this business. My job titles have required maintaining good customer service on the phone as well as face to face.
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