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Customer Service Management

Location:
San Francisco, CA
Posted:
September 24, 2015

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Resume:

Alexander Friedman

** ****** **.

Larchmont, NY *0538

914-***-****

acrtzv@r.postjobfree.com:acrtzv@r.postjobfree.com

EDUCATION

Johnson and Wales University Providence RI

Bachelor of Science in Criminal Justice 05/14

Concentrations: Business Management, Psychology

WORK EXPERIENCE

6/15-9/15 First Data Melville, NY

Risk Analyst-Contractor

Managed and monitored a portfolio of high-risk merchant accounts ranging from ten to twenty accounts

Assessed fraud and credit risk exposure on merchant accounts and investigate thoroughly

Used multiple applications simultaneously to confirm business/personal information and properly assess risk

Justified recommendations on accounts using quantitative formulas and analysis of financial statements and merchant processing activity

Negotiated with merchants to help mitigate potential losses

Utilized investigative databases such as Lexis Nexus and social media such as Facebook to verify business and personal information

Utilized customer service skills to gain information verbally with banks, merchants, and cardholders

Wrote up findings and decisions with justifications and research gathered as part of the review of a merchant account

12/14-6/15 Hub Enterprises New York, NY

Insurance Defense Investigator

Conducted mobile surveillance of claimant’s house or home

Utilized open source data source as ACRIS and comprehensive report software such as Lexis Nexus to receive background information

Utilized an online case management system to submit field updates and case reports

Examined accident scenes for most types of loss or claims (medical, auto, home damage, etc.) and took photographs of scenes and measurements if applicable

Conducted recorded and unrecorded interviews to gain information about claimant or claim with claimant themselves or witnesses to accident or loss

*Helped turn over a $3 million dollar claim for a high priority client in May 2015

*Worked on over fifty insurance defense cases as of May 2015

02/14-5/14 Representative Scott Guthrie, House of Representatives (RI) Providence, RI

Intern

Assisted Representative Scott Guthrie of Coventry on projects dealing with state education policies, funding, and tax revenues in addition to issues such as internet privacy and misrepresentation

Conducted extensive research into education and funding procedures, unemployment for other states across the US to improve on Rhode Island policies, and foundation and philanthropy research by use of internet databases and public records

OTHER RELEVANT EXPERIENCE/EDUCATION

Associate member of the Association for Certified Fraud Examiners

Summer Intern with the District Court of Providence (3 months)

Investigative Intern with the Commission for Human Rights (RI) (7 Months)



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