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Manager Service

Location:
Eagle Mountain, UT
Posted:
September 24, 2015

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Resume:

Robert Davis

**** ***** ***** ****

Eagle Mountain, UT.

84005

801-***-****

acrtrk@r.postjobfree.com

Summary

I am currently a Service Manager for Peterbilt. I am also an E-7 in the Army National Guard as a Battalion Motor Sergeant for Camp Williams; I ran a shop for them for 12 years. I have over 20 years of Heavy equipment mechanical experience. I am ASE certified in brakes and transmissions. I was a service manager at a car/truck dealership and we used dealer socket and ADP. I have superior knowledge and experience in hydraulics, electrical, engine rebuilds, transmission rebuilds, in everything from generators to heavy equipment. I implemented company safety programs, followed OSHA rules, and conducted safety meetings weekly. I maintained service programs for equipment. I have done warranty work for the last four years. I am very knowledgeable in payroll, 401K, Paychex, ADP, workers comp, and unemployment situations. I would be a valuable asset to your company and I feel I am the best candidate you will find. I have proven leadership skills and people work hard for me and respect me. I will make a 25% increase in my 3rd month of the highest month that your shop ever had. I like my pay to be a bonus from what a make monthly from the shop. I have a talent for building high respect for the techs and they will work harder for me than anyone you ever had. I have had four soldiers out of my section to win soldier of the year for the Utah National Guard, no one else has ever don’t that.

Education Southern Utah University Cedar City, UT US

Some College Coursework Completed 05/1999

GPA: 3.2

Credits Earned: 24 Semester hours

Major: History Minor: Business Administration

Relevant Coursework, Licenses and Certifications:

Computer science, with work in Word and varies computer programs. Military Science, Intermediate Accounting, Business Ethics, Business Laws, Critical Thinking, US History.

Utah Valley University Orem, UT US

Some College Coursework Completed 05/2002-2003

GPA: 3.80

Credits Earned: 42 Semester hours

Major: History Minor: Business

Relevant Coursework, Licenses and Certifications:

Sociology, Humanities, Biology, English, Early American History, American Government

Richfield High School Richfield, Utah

General studies and required courses. Diploma received. 1991-1995

Employment

Peterbilt of Utah 08/01/2014-present

Jerome, Idaho

Service Manager

Blake Jackson

Do not contact please

Company is unaware of my intentions of possibly getting something closer to home. I commute to Idaho and stay the week there. I was hired to run the Lindon, Utah shop and was supposed to be placed in Idaho temporarily. I manage the shop techs, train them, and overlook all repairs and services. I work with ADP to manage and build work orders. I take care of all customer relations for this location. And I file and collect on the warranties.

Bonneville Equipment Company 10/01/2010 -08/01/2014

Sandy, Utah

Service Manager

(Do not contact, ask me first) Left company to work for Peterbilt.

I was in charge of all customer and internal repairs and warranties. I dealt with customers, salesman, and all vendors.

I built work orders and I gave them to the technicians, monitor, track, and inspect all jobs. I have my own protocol that

I follow and maintain at a very successful rate. I give my customers very thorough quotes and I keep them updated on

their repairs daily. I communicate through each step, quote, parts, labor, etc.. with each customer. My comeback rate

is nonexistent as I thoroughly check each job before it leaves the shop. I maintain an excellent relationship with customers.

I am also in charge of maintaining and producing the rental fleet for Bonneville Equipment. I build and PDI all new pieces

of equipment. Bonneville Equipment is a construction equipment and tractor dealership. They sell Kubota and JCB’s.

Since my time with this company, quarterly profit within the shop has tripled along with the amount of technicians and

shop helpers. When I took over at this company, there were 4 technicians and 1 yard/shop helper. There is now 11

techs and 4 yard/shop helpers. Warranty and campaigns/recalls have had higher completion rates as well. I have updated

the shop and yard making them compliant to city, state, and federal regulations. I kept a clean and safe shop and I

always looked for ways to be more efficient and improve. I hold weekly safety meetings with my employees and I track

their production. I strive to keep all technicians on profitable work orders. I am successful at delegating each job to the

right technician to gain maximum profitability.

Utah National Guard FMS3 07/2004-10/2010

American Fork, Utah

Shop Supervisor GS/11 pay grade

Supervisor-LTC Scott Burnhope 801-***-****) contact me first

Maintained shop daily functions, ordered parts, tracked employee duties. Maintained annual budgets, employee leave,

and unit readiness. I was over 4 technicians and one production controller. It was a four bay shop and we maintained

58 pieces of equipment.

Bradshaw Chevrolet 2001-2004

Cedar City, Utah

Service Manager

Managed shop operations, trained techs, and fulfilled payroll and filed warranties.

I resigned to serve a 18 month deployment to Iraq and took a fulltime Utah Guard position upon return at Camp Williams.

Interstate Rock Products 1998-2001

St. George, Utah

Mechanic and Night Shift Foreman

Supervisor-Tom Pitcher

Repaired diesel trucks and trailers and learned OSHA rules and regulations for the shop as well as rock quarry.

Experience Utah National Guard

Sergeant First Class 1996-present

Supervisor: 1SG Louis Cappasso 435-***-****)

Okay to contact this Supervisor: Yes

Battalion Motor Sergeant- leads,trains, and supervises soldiers in my command. Responsible for Battalion logistic readiness and maintenance. I advise people in military duties as well as civilian problems they might have. I have been awarded two Army Accommodation Medals, one of them from accomplishments while deployed to Iraq. I have lead my soldiers safely and honorably during my deployments. I was a Sergeant performing law enforcement duties at the 2002 Olympics in Salt Lake City.

Utah National Guard Counter Drug 07/08-01/2010

12953 S. Minuteman Drive

Draper, UT 84020

Substance Abuse Manager

Supervisor: SFC Robert Green 801-***-****)

Okay to contact this Supervisor: Contact me first.

Oversaw the Substance Abuse and drug testing for the Air National Guard. Initiated discharges and advised in Substance Abuse programs.

Operation Iraqi Freedom, January 2005-June 2006

I was a squad leader during this time in Ramadi, Iraq with the 222nd Field Artillery.

Additional Information:

I have completed the army instructor course as well as the small group training instruction. My written and spoken skills are excellent. I have 3 MOS's: 13 Fox, forward observer: 13 Bravo, Cannon Crew member; 63 D, Artillery Mechanic. I have had numerous state and federal medals awarded for my military service including two army accommodation medals and state and federal achievement medals. I am very proficient on preparing statements, reports and building power point presentations. I served a deployment to Ramadi, Iraq where I did my mission superbly. I have led troops during harsh times during that deployment to the best of my capabilities. I am excellent in leading people and making decisions quickly based on any given situation. My leadership skills are proven and better than most.

References:

Name Employer Title Phone

Monica Griff

Jay Clark Bonneville Equipment

CSMS Accountant

Chief Warrant Officer 801-***-****

801-***-****

MSG Brent Warner Utah National Guard Supervisor 801-***-****

SFC Louis Cappasso 435-***-****

MSG Ron Greenhalgh 435-***-****



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