Sales Customer Service

BRENO GROISMAN

***- *** ******** **** ******* ***- 952- 1608

Winnipeg, Manitoba R3P 1G7 acrtqm@r.postjobfree.com Sales/Marketing Manager

HIGHLIGHTS OF QUALIFICATIONS

Energet i c Sa l es D i rec tor wi th over 15 yea r s ’ exper i ence rang i ng f rom appa re l to tour i sm to shopp i ng ma l l sec tor s

Succes s fu l l y deve l oped teams o f up to 60 sa l es as soc i a tes and admi n i s t ra t i ve as soc i a tes

Managed brokers and sales team in more than 20 middle to large shopping mal ls, with strong focus on implementing plans, achieving goals and budget

Pro f i c i ency i n MS Of f i ce Su i t e, exper i ence wor k i ng wi th i nterna t i ona l management compute r sys tems and f l uency i n Por tuguese, Span i sh and Eng l i sh RELEVANT EXPERIENCE

Management Ski l ls

§ Managed brokers and sales team to lease satel l ites store spaces and static advertising spaces in more than 20 middle to big size shopping mal ls, with strong focus on implementing plans, achieving goals and budget

§ Recruited, coached and managed sales and administrative persons to stay current with product knowledge in order to ampl ify sales outcomes and ensure customer satisfaction

§ Consistently achieved company’s target through coaching and supporting sales supervisors and establ ishing positive and professional a tmosphere

§ Developed and implemented Standard Operations Procedures Manual to cultivate and promote high qual ity performance from sales team

§ Demonstrated prof iciency in bui lding strong, long- term relationships with investors, land owners, cl ients, suppl iers, and associates based on trust and col laboration Sales Ski l ls

§ Negotiated with major anchor store chains to populate and qual ify tenant mix for about 15 middle size shopping mal ls across Brazi l ian territory in the last 8 years

§ Prospected potential cl ients, presented company mandate and services to more than 100 land owners and investors; subsequently hired by 20 of those cl ients to manage shopping mal l leases

§ Negotiated with advertisers and advertising agencies to sel l static advertising and promotional action, generating extra operational income to 15 shopping mal ls

§ C rea ted and forma t ted week l y and month l y repor t s to acknowl edge cur rent pos i t i on o f sa l es and goa l ach i evement s to both i nves tor s and sa l es team; th i s he l ped to dr i ve and cor rec t sa l es ac t i ons BRENO GROISMAN

Marketing Ski l ls

§ Managed the marketing of the largest tourism destination in Brazi l to travel agencies, as wel l as consumers in Brazi l, South America, North America and Europe by advertising in TV, radio, magazines and participating in trade shows and events

§ Coordinated the creation of 6 inns and f ive sports centre; establ ished iconic and easi ly recognizable brands for destinations’ visual identities

§ Coordinated and implemented marketing plan to guarantee the ful l occupancy of 1,600 rooms at opening date and during high season

§ Created cultural and sports annual agendas to increase awareness and generate higher occupancy rates during low seasons periods Customer Service

§ Exceptional conf l ict resolution and customer service ski l ls gained through mediating and resolving 500 - 700 issues annual ly with customers, employees, suppl iers, and associates

§ Coached sales team to work at the customers’ faci l ities whi le being aware of, and harmonizing both companies’ rules, mission, and values

§ Abi l ity to handle surprises and correctly address the solution or effective reply with focus on positive language and timing to exceed customers’ expectations WORK HISTORY

Commercial Director Landis Forest City, Rio de Janeiro, Brazi l 2006 – 2015 Commercial and Marketing

Director

Cia Rasch Travel Agency, Sao Paulo, Brazi l 2002 – 2004 Marketing Manager Sauípe, Sociedade Anonima, Salvador, Brazi l 2000 – 2002 Executive Director Marcyn Confeccoes, Sao Paulo, Brazi l 1989 – 2000 EDUCATION / TRAINING

BA; Hotel Administration Faculdades Renascença - Brazi l 1998 Certif icate – Real Estate

Negotiations

Conselho Regional de Imóveis - Brazi l 2011

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