Sales Customer Service

George-Andrei Apostol

**** **** ** **, **********, WA 360-***-**** ******************@*****.***

QUALIFICATIOINS

Self-motivated, good interpersonal skills, and highly analytical professional with a Bachelor Degree in Business Administration and a CAPM certification, enthusiastic in securing a position that offers professional growth and advancement within diversified area of the industry. Working as a business analyst I acquired skills in collecting and analyzing data in order to find potential savings within the organization. I also had the opportunity to interact with stakeholders from different organization levels. By working on the retail field I gained of better understanding of retail market and customer service. Because of my educational background I obtained project management skills which can be applied to any position.

EDUCATION

CAPM certification, Project Management Institute, USA, June 2013.

Certificate in Project Management, Everett Community College, WA, USA, May 2013.

Bachelor's Degree in Business Administration, University of Petroleum and Gas- Ploiesti, Romania, June 2011.

PROFESSIONAL EXPERIENCE

Produce Clerk, Safeway Everett, WA (USA), 2014 to Present

Promoted company image by informing customers about products in promotion.

Created orders for the produce department and maintain inventories at optimal levels by anticipating customer demand.

Merchandised the products on the sales floor and assembling promotional displays.

Increased sales by handing out food samples and by recommending additional items to customers.

Achievements: increase sales with 5% by improving the quality and variety of our products.

Business Analyst, Trust and Value Efficiency, Bucharest (Romania), 2013-2014

Carried out research and data collection to identify potential savings in the organization process.

Conducted detailed studies in different departments collaborating with the responsible employees and created reports to illustrate the results.

During the implementation phase, responsible for implementing specific measures, working with the employees on customer side. Prepare and explain the new procedures and train the employees to make sure that the changes are effective.

Achievements: following the restructuring of the organization of one of our clients we managed to save $ 500,000 a year by eliminating or replacing unproductive activities of the business process.

Produce Clerk, Safeway Marysville, WA (USA), 2011-2013

Promoted company image by informing customers about products in promotion.

Created orders for the produce department and maintain inventories at optimal levels by anticipating customer demand.

Merchandised the products on the sales floor and assembling promotional displays.

Increased sales by handing out food samples and by recommending additional items to customers.

Achievements: Decreased the losses registered during 08.2012-09.2013 by reducing inventories and promoting organic product sales in the period 03.2013-09.2013.

Warehouse Administrator/Furniture Assembler, Muebles Alcañiz, Alcañiz, TE (Spain), 2006-2010

Responsible of receiving, checking, and labeling merchandise.

Managed invoices and periodic stocks inventory.

Established and maintained relationships with suppliers.

Updated the store exposition depending of the promotions.

Responsible for after-sales services.

Prepared the rout of the assembly teams.

Assisted in furnishing projects.

Assembled furniture on customer site.

Achievements: Helped on supervising projects within the company according to the budget and time.

Bartender, Bar Paris, Alcañiz, TE (Spain), 2003-2006

ABILITIES

Fluent speaker of English/Spanish/Romanian.

PC Skills: Microsoft Office-Word, Excel, PowerPoint, Outlook, and Microsoft Project 2010.

Proven ability to prioritize, handle multiple tasks at the same time and still remain focused.

Proven ability to work effective as a team member or independently.

Able to solve problems in an innovative manner.

REFERENCES

Trust and Value Efficiency (Bucharest, Romania), Pierre Matile, Managing Partner, (0043) 699-***-*****, ******@*****-*****-*****.***, Cristian Ciortea, Project Manager, ********.*******@*****-*****.**.

Safeway Marysville (WA, USA), Jason Mooring, Department Manager, 425-***-****.

Muebles Alcañiz (TE, Spain), Victor Hernandez, Managing Partner, (003*-***-***-***.

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