Catering Restaurant Food Service Lounge F&B

Catering Restaurant Food Service Lounge F&B

Name: Jessie C. Edora

Mobile1: +639-*********

Mobile2: 853-***-*****

Skype: Jessie.edora1

Email: ******.*****@*****.***

LinkedInURL: https://www.linkedin.com/in/jessiedelacruzedora

PROFESSIONAL COMPETENCE

•Restaurant pre opening and rebranding.

•Catering, all day dining and lounge operation.

•Strategize, coordinate, recommend and plan operations to achieve revenues.

•Service\Dispense bar lay out adjusting to upscale service.

•Creating and updating standard operating procedure.

•Beverage inventory and stock cost control.

•Menu and sop training.

•Furnitures, fixtures and equipment inventory.

•Fixed company assets monitoring.

•Schedule synchronization and adjustment.

•Daily revenue reports.

•Handling costumer suggestions and feedback.

•Team member supervision.

•Health, hygiene and safety work conditions.

KEY SKILLS AND QUALIFICATIONS

•Team building.

•Attention to details.

•Service oriented.

•Strategic management.

•Coaching, counseling.

•Trainings and briefings.

•Opening and closing duties.

•Standard operating procedure.

•Food and beverage events and promotions.

•Menu planning and development.

•Beverage Stock take.

•Post mortem report.

•Inventory and requisition.

•MS office word, excel and powerpoint.

AWARDS AND RECOGNITION’S

•Bravo Award – The Venetian Macau

Outstanding contribution through effort, devotion to work duties and the satisfaction of guests.

•Star Manager Award – The Plaza Macau

For passion and commitment to the role and responsibilities, for pushing for high quality communication and helped drive discipline into the team towards service excellence.

•Key to Excellence – The Plaza Macau

Recognition and appreciation for diligence and consistency in leading the Plaza team to provide extraordinary services to the guests.

•Grazie Award – Paiza Macau

Appreciation for having a perfect attendance.

EMPLOYMENT HISTORY

•Co-owner CEL Internet Cafe – Apr 2013 to Present

•Assistant Mgr. F&B at The Plaza Macau – Sept 2009 to Mar 2013

Responsible for improving the quality of service in F&B operation.

In charge of creating promotional menu’s and directly dealing with the outlet Chefs.

Plan operations with management to achieve budgeted revenues, expenses and targets.

Staff supervision and schedule synchronization according to operational needs.

Coordinating with other department and creating strategies to increase and retain the rate of loyal customers.

FF&E requisition and inventory.

Beverage stock inventory.

Purchasing of beverage stocks.

Generating daily revenue reports.

In charge in monitoring fixed asset items.

Creating and implementing F&B promotions and events.

Analyzing monthly revenues by creating Post Mortem of all events and promotion.

Handling Guests complaints & follows ups.

Coaching and counseling staff.

•Captain at Ping Noodle Bar at The Plaza Macau – Jul 2008 to Aug 2009

Opening team Cantonese dining.

Assisting the Management in supervision of entire F&B operation flow.

Daily routine correspondence, paperwork, record keeping, raising job requests, stock orders.

Interdepartmental coordination in order to maximize guest satisfaction and hotel welfare.

Providing excellent guest satisfaction & increasing productivity standards.

Handling Guests feedbacks & follows ups.

Making corrective actions and measures if necessary to ensure standards are maintained.

•Food server at Red Dragon at The Venetian Macau– Jul 2007 to Jun 2008

Opening team 24 hours Chinese dining restaurant.

Taking food and beverage order from dining guest.

Making sure that all orders are precise and correct.

•Food server at 15th ASEAN Games Doha Qatar– Oct 2006 to Dec 2006

Serving food and drinks for delegates of the 2006 15th ASIAN GAMES.

Making sure that health, safety and quality are always met.

Attending to all guest needs and concerns.

•Waiter at Imperial Palace Suites Quezon City- 2006 to 2007

Setting meeting rooms according to guest requests.

Making sure that health, safety and quality are always met.

Attending to all guest needs and concerns.

LANGUAGE PROFICIENCY

•English (full professional proficiency)

•Cantonese (limited working proficiency)

•Mandarin (limited working proficiency)

TRAINING’S

•Management for Competitive Edge (Open2study)

•Introduction to Operations Management (Coursera)

•1 Minute Manager Training (Venetian Macau)

•Train The Trainer (The Plaza)

•Supervisory Skills (The Plaza)

•IBA International Bartender Training Course (IFT Macau)

•Magnum Butlers Luxury Butler Service Skills (The Mansion)

•Mandarin Language for Plaza Level 1 (Venetian Macau)

•Safe Steps (Venetian Macau)

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