Quality Manager

Walter Wong

** ***** *****, ***** ****, NY ***** C: 562-***-**** acrtoj@r.postjobfree.com

Professional Summary Results-driven Quality Engineering professional with over 20 years of quality and supplier managing experience in factory and office environments. With excellent cross department teamwork and suppliers management skills.

Skills

Overall 20 years’ experience in

quality systems and supplier

management

Sound knowledge and experience in

ISO9000, ISO14000, six sigma and

lean manufacturing

Hands on experience in creating

quality plans and their

implementation

Good communication skill with

approval bodies for products'

certification

Experience working with 3rd party

testing laboratories

Solid experience in supplier selection,

development and management

Proficient in failure model analysis, root

cause identification and problem solving

technique

Sound knowledge in PCBA (Printed Circuit

Board Assembly), plastic injection, metal

stamping, sand casting, forging and

machining

In-depth understanding of the business

structure and politics in China and east Asia

Fluent in Mandarin, Cantonese and English

Solid experience in quality audit

Experience in regulatory compliance

Work History Quality Manager, 10/2/2014 to Now

Crye Precision – Brooklyn Navy Yard, Brooklyn, NY

Responsible for creating standard operating procedures and working instructions for Quality System compliance to ISO9001.

Responsible for developing systems for data and records collection and analysis 1

for both the quality system such as document changes, non-conforming materials, corrective & preventive actions, training, inspection, specification, maintenance etc.

Responsible for creating inspection criteria, procedure and working instructions for production line inspection, finished product audit inspection for both internal production and supplier production.

Implementing visual control and kaizen in all phrases in operation as well as lean projects.

Subcontractors management and Partnership development. Quality Manager, 01/2014 to 07/2014

W.A.C. Lighting Inc. – Port Washington, NY

Responsible for Product Quality of our own China Based factory and Suppliers.

Set up Quality Guidelines and Continuous improvement system for product development, and product realization.

Set up Supplier metric to measure Quality Performance. Quality Engineering Supervisor, 01/2008 to 01/2014 Storm Manufacturing Group Inc. – Torrance, 90501, CA

Manage a team of 3 engineers and 3 quality assurance staffs.

Standardized all technical drawings for internal manufacturing use. These serve as the basis for the failure mode effects analysis studies in achieving the goal of design-in-quality.

Implemented quality inspection system, supplier management system, first article and pre-production approval process system to monitor our suppliers' quality level. The actions had successfully reduced the non-conforming material by 95% thus far.

Developed tracking and reporting scheme for MRB (Material Review Board), NCMR (Non-Conforming Material Report), CPAR (Corrective and Preventive Action Request), supplier audit and scorecard.

Leaded the "lean" project in our quality engineering and inventory control departments. It has successfully eliminated wastes by creating standardized working instruction.

Hold regular video conferences with key suppliers that improved in both quality 2

and delivery issues.

Supplier Quality Engineer, 12/2006 to 12/2007

Storm Manufacturing Group Inc. – Torrance, 90501, CA

Responsible for managing the CPAR (Corrective and Preventive Action Request), NCMR (Non-Conforming Material Report), MRB (Material Review Board), supplier contacts and communication for quality issues, failure analysis and rework instructions.

With my in-depth knowledge in sprinklers and valves, I had developed the product specifications for all the product lines. It serves as a guideline for suppliers' in-process and final inspection, and our internal incoming inspection. Quality Assurance Manager, 04/2006 to 11/2006

SpectraCorp Inc. – Denver, CO

Responsible for creating an ISO9000 system

Managed 2 quality staffs and established the FIFO inventory system, work procedure, quality plans for production

Assisted sales department to develop the large ink cartridges for HP printers

Liaison and monitored the quality of the IC chip and cartridge suppliers in China. Evaluated new IC chips and obtain approval

Coordinated with purchasing department for logistic management of deliveries from China supplier to our warehouse

Performed suppliers' auditing

Operation and Product Development Manager, 09/2004 to 02/2006 Qualimax Electrical Company Limited – Jiangmen, Guangdong, China

Managed 80-100 employee in the factory

Responsible for the overall factory operation and product development

Liaison with customers for product expectation and requirement

Liaison with suppliers for pricing, quality concern and delivery 3

Team work and cross functional work between departments Director of Quality Control and Quality Assurance, 01/2000 to 08/2004 Perma Industries (Hong Kong) Limited – Hong Kong

Reported to Quality Director in UK headquarters

Set up new engineering and quality office in China

Recruited product designers and engineers to work in sites

Developed suppliers to achieve ISO9000

Worked with chain stores in UK (including B&Q, Homebase) for factories audit, logistics and quality issues

Successfully improved the annual turnover from US$20millions to US$60 million in three years’ time

Senior Quality Assurance Manager, 05/1992 to 01/2000 Ming Kee Manufactory Limited – Hong Kong

Responsible for obtaining product certification from BSI (British Standard Institution) by designing quality system and implementation

Successfully obtained ISO9000 certification for three subsidiary factories, totally over 1,000 workers.

Launched three main product lines into market with certified BSI, including rewire-able plug and extension leads, wall switch and socket, and fuse Senior Procurement Engineer, 01/1990 to 04/1992

TRC Limited – Hong Kong

Responsible for providing recommendation on electronic components to product design team, for designing personal computers

Sourced electronic components, negotiated price and delivery Senior Quality Engineer, 02/1988 to 01/1990

Miniscribe Hong Kong Limited – Hong Kong

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Responsible for quality improvement and 1st pass yield of PCBA (Printed Circuit Board Assembly) of 3.5" hard disc drive for computers

Implemented SPC to control the soldering and assembling process in production line

Liaison with internal customers in quality expectation

Managed and approved the supplier list, first article approval and customer complaint

Managed the corrective and preventive action process Equipment Maintenance Engineer, 10/1986 to 01/1988 National Semiconductor Hong Kong Limited – Hong Kong

Responsible for minimizing the downtime of production equipment, such as soldering machine, PCBA board tester, automatic insertion machine

In-charged of the equipment maintenance and calibration schedule

Trained in UK for Marconi PCBA board tester maintenance for one month

Carried out failure mode analysis and trouble shooting

Major Achievement Storm Manufacturing Group Inc.

Completed all the re-engineering work for all the major products

Applied successfully our designed quality system onto our major suppliers

Re-launched a new series of global valve with supplier in 2011

Set up supplier rating system and issued supplier performance report in a regular basis

Introduced PPAP system in our new products and coordinated in new suppliers’ selection

Improved the incoming pass yield rate to 98%

Shortened the turnaround time of MRB to less than a week

Contributed a cost saving of $200,000 by introducing the value stream engineering program

SpectraCorp Inc.

Implemented FIFO inventory system for the critical components including ink and ICs

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Standardized work procedure for production lines

Involved in development of the new 750ml ink cartridge for the large format Epson’s printers

Perma Industries (Hong Kong)

Set up the new quality control and product design departments in China office, that had eventually replaced the divisions in the Manchester headquarters in UK

Obtained ISO 9000 certification for our key suppliers, and obtained Kitemark approval certification for our product lines

Developed a new series of power bank with surge protection for power lines, telephone lines, AV lines and CAT5 lines. Obtained BSI (British Standard Institution) approval for all these products Ming Kee Manufactory Limited

Obtained ISO 9000 certification for the company

Obtained Kitemark approval for all the major product lines

Developed a new product of “non-rewire-able” cord set for British market. Included production machines, testers and suppliers’ selection. Designed quality plan and its implementation

Education Bachelor of Science: Electronic Engineering (Computer option), 1986 Ohio State University - Columbus, OH

Bachelor of Science: Mathematics and minor in Physics, 1983 University of Winnipeg - Winnipeg, Manitoba, Canada GED: Mechanical Engineering, 1980

Hong Kong Polytechnics Institute - Hong Kong

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