Customer Service Microsoft Office

Veronica M. Soria

**** **** ******* **. *** #*** Stafford, TX 77477 832-***-**** ****************@*****.***

Objective

To obtain a long term position with a company that will offer challenging opportunities where I may contribute and enhance my education, experience and knowledge.

Key Strengths

• Demonstrated ability to provide attentive, friendly, dependable and courteous customer service.

• Multi task oriented and strong organization skills.

• Typing: 40 wpm & 10 Key by touch

• Computer Proficient: Microsoft Office 2007, Word, Excel, PowerPoint

• Bilingual: Fluent Spanish and English.

Experience

Phlebotomist Clinical Rotation 2014 People’s Clinic Houston, TX

• Prepared the area for blood samples to be drawn by cleaning the area, applying the right amount of pressure and making sure the area is safe after the blood sample is taken.

• Stored blood samples by following different procedures related to the specific purpose for which each sample was drawn; put blood samples in accurately marked containers, added stains to the blood samples as required and completed preparation of samples for specific tests.

• Performed clerical duties that included reception work, wrote out requests for blood sample taking, cleaned and sterilized equipment, answered telephones.

• Took collection of urine and fecal samples and delivered the samples to the laboratory for testing.

• Made sure to use the proper personal protective equipment to ensure patient and personal safety at all times.

• Updated patient records with detailed patient information and blood test results through computer data entry and record keeping.

• Prepped and cleaned the laboratory area where blood samples were drawn

• Maintained inventory of equipment used for drawing blood samples

Administrative Assistant/ Payroll & Time keeping clerk 2010 to Present Maxwell Providers, Inc. Houston, TX

• Hiring and processing caregiver applications, answer employment, unemployment and child support letters.

• Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

• Answer telephone calls. Filing, faxing and photocopying. Process incoming and outgoing office mail including UPS packages.

• Assist Director and other office staff with administrative tasks including scheduling and coordinating meetings.

• Handle complaints or questions regarding discrepancies

• Compile employee time, production, and payroll data from time sheets, and scheduling system software.

Shipping and Receiving Coordinator 2009 to 2010 Palais Royal Houston, TX

• Inventory organization, racking, and reporting, monthly inventory accounting, and reorder quantity products.

• General housekeeping, maintenance and organization of the dock and inventory areas.

• Physically Count Raw Material and tag controls required for products.

• Completion of daily Receiving entries in computer system.

Education

Certified ASCP Phlebotomist

-PBT Certification #51228, 2014 Houston Community College, Houston, TX 100 Clinical Hours and 100 successful sticks are required for completion of program, completed at People’s clinic.

General Education Developmental Courses:

-Certification, 2005 Houston Community College, Houston TX

CPR AND FIRST AID CERTIFIED

Contact this candidate