Human Resources Customer Service

Lynn M. Fleece

***** ****** *****, ******** *******, MI 48310

248-***-**** ~ acrtg3@r.postjobfree.com

Profile

Strategic, analytical, well-rounded human resources leader with experience delivering superior results in all aspects of human resources. Business acumen and extensive experience in distribution, manufacturing, and healthcare, specializing in multi-site companies. Proven track record of creative and strategic thinking, problem-solving, initiating change, and achieving excellent results in both Fortune 500 companies, as well as smaller business markets.

Core Competencies

Human Resources: HR leadership and administration, recruiting, talent management, employee and labor relations, employee training and development, employee engagement, rewards and recognition, budget development, workers compensation, unemployment, new hire orientation, on-boarding, regulatory compliance, background checks, drug testing, EEO-1 reports, OSHA, safety, employment laws, state-specific laws and regulations, performance management, employment verifications, creating corporate policies, communications, labor laws, employee advocate, partner with general counsel on legal issues, and more.

Compensation: Base pay, short- & long-term incentive plans, annual merit, internal/external equity, job evaluations/analysis, market pricing, salary structures, reward & recognition, FLSA, salary survey participation, compensation analysis, job descriptions, executive comp.

Benefits: Benefits administration, vendor relationships and negotiations, renewals, plan design, PPACA compliance, claims analysis, communications, online open enrollment, RFPs, cost savings, leave of absence, FMLA, PDL, CFRA, ADA, COBRA, call center management, wellness champion and leader, health & welfare benefits, audits, 5500s, SARs, ben admin, STD/LTD, state disability plans.

HRIS/Special Projects: PeopleSoft, Kronos, SharePoint, ADP Workforce Now, Plan Source, online benefits enrollment, paperless department, employee self-service, training and e-learning, Comp/Benefits Statement development, employee opinion survey.

Attention to detail. Exceptional verbal and written communication skills. Problem-solving skills that have led to cost savings for the company.

Customer service priority with strong interpersonal skills; effective interfacing with all levels of management.

HR liaison with attorneys and legal advisor for corporate management.

Proficient at multi-tasking and working under high pressure situations with tight deadlines.

Professional Experience

1ST SOURCE SERVALL, Centerline, MI (Appliance Parts Distributor)

Human Resources Director (2013 - Present)

Hands-on leader with 1 direct report for a private, family-owned company of 450 employees, 6 distribution centers, and 47 retail branch locations. Handle all aspects of HR for entire organization. Corporate advisor to field and senior/line management regarding employee relations issues.

Building centralized talent acquisition function, providing assistance to the field and utilizing automated applicant tracking system through ADP. Improved sourcing channels and trained managers in proper, legally acceptable interviewing skills and techniques.

Transitioned company from fully-insured medical plans to self-insured plans, saving company 12% in first year.

Strategically redesigned benefits offerings for better cost-control and offered new voluntary benefits for improved employee satisfaction.

Recovered roughly $3,000 by conducting benefit vendor billing audits.

Developed and implemented new corporate policies, creating a more accountable culture.

Improved company compliance with EEO-1, FMLA, ADA, employment laws, state-level compliance, NY state disability, etc.

Developed a newly-redesigned new hire and on-boarding process.

Implementation of a new Human Resources Information System to improve position- and cost-control, and provide better reporting capabilities for management decision-making.

Consolidated separate drug screen and background check vendors into one, saving the company an average of $10k per year.

Implemented OSHA compliance for all 50 locations.

Introduced online benefits enrollment, increasing accurate employee enrollment by 20%.

PPACA compliance (i.e., Notice of Coverage Options, Exchange Notice, benefits waiting period, 6055/6056, PCORI fees, etc.).

401(k) management, compliance, and communication.

Conducted employee/management training. Some examples include: FMLA, ADA, Harassment, Interviewing, etc.

LEARNING CARE GROUP, Novi, MI (Provider of Nationwide Child Care Services)

Corporate Benefits Director (2009 - 2013)

Knowledgeable and analytical benefits leader, providing exceptional customer service for a company of 20,000 employees in 1,000 school locations. Led department of 6 direct reports (1 exempt, 5 non-exempt).

Orchestrated full-scale move of Benefits Department from Chicago, IL to Novi, MI in under 3 months.

Hired new staff, trained and initiated knowledge transfer from former staff to new Benefits team in MI.

Directed department within an HR Shared Services environment, utilizing call-center, tracking and ticketing software.

Designed a daily process to track and analyze self-insured medical claims, anticipate spikes/anomalies, monitor large claimants, and report to executive management.

Developed Benefits compliance-related deadlines and deliverables and ensured 100% on-time completion.

Performed all communication and training, corporate-wide.

Strategically conduct and review annual Benefits analysis for renewals and negotiate benefit plan design changes and pricing, with the goal of minimizing cost increases over prior year. Introduced online open enrollment to more efficiently handle the process for nearly 20k employees.

BOTSFORD HOSPITAL, Farmington Hills, MI (Hospital / Healthcare Services Provider)

Corporate Director, Compensation & Benefits (2000 - 2009)

Strong corporate leader for a team of 6 human resources professionals, serving roughly 3,500 employees in 3 locations, union and non-union.

Strategically drove change in compensation management by implementing market pricing, job descriptions, job analysis, and salary structure creation and administration.

Streamlined job evaluation process and conducted management training on how to write proper job descriptions, ensuring compliance with Title VII and ADA.

Developed employee opinion survey and worked with senior management and external consultant (Juice, Inc.) to improve overall employee engagement and satisfaction.

Effectively negotiated annual renewals with health & welfare vendors to save money for employees and the company alike.

Directed successful execution of annual open enrollment process and conversion to online benefits enrollment.

Created highly successful wellness committee/program and improved overall employee health and well-being, which was evidenced by a 12-15% reduction in claims costs.

Cultivated strong business relationships with vendors.

Collaborated with department heads and line managers to coordinate market-driven salary structures, in order to recruit and retain top talent (i.e., developed successful nursing compensation hiring matrix).

Completed RFP’s (Request for Proposal) for health insurance vendors, interviewed finalists, and ultimately chose new vendors to provide double-digit savings percentages.

Developed and distributed company-wide employee Compensation and Benefits Statements (total rewards).

Conducted annual health and wellness fairs and activities, to include a health risk assessment, biometrics, and a robust, personalized health risk profile.

Collective Bargaining representation for a population of nursing assistants (SEIU)

TEXTRON AUTOMOTIVE, Troy, MI (Global Tier II Automotive Supplier)

Senior Compensation Analyst (1998 - 2000)

Managed global compensation for worldwide automotive division of 15,000 employees. UAW union representation of hourly production workers.

Created, developed, and implemented new corporate-wide Performance Management Process, which tied in performance with annual merit and incentive/bonus payouts.

Developed and implemented long-term and short-term management incentive compensation programs. Managed corporate executive incentive program. Merit planning design and execution.

Executive compensation design, implementation, and administration.

Evaluation of HR metrics and analytics utilizing PeopleSoft and Excel.

Utilization of market survey data to substantiate appropriate placement of job descriptions in corporate structures.

PEPSI-COLA BOTTLING COMPANY, Multiple food/beverage locations (Romulus / Howell / Pontiac / Lansing / Jackson, MI)

Human Resources Generalist (1989 – 1998)

Hourly employees represented by Teamsters Local #337.

Education

UNIVERSITY OF PHOENIX

Bachelor of Science, Business Management

OAKLAND COMMUNITY COLLEGE – Farmington Hills, MI

Liberal Arts

Relocation and Compensation History

Fully open to relocation, particularly in the southwest United States. Available within 20-30 days.

Salary History from 2009 to 2015: $97,500 - $113,500

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