Sales Customer Service
Resume:
cJames Daniel Hunter
Hilliard, Ohio 43026
* Mobile: 614-***-****
E-Mail: acrtdh@r.postjobfree.com
Summary of Qualifications
Bachelor of Science in Communications with Major in Telecommunications
Thirteen years’ experience in customer service/sales, Contract Analysis, Negotiation, and Closing
Mortgage Industry Experience; including residential 1st and 2nd Mortgage Sales and servicing
Proven effective Account Management skills including CRM’s like Salesforce.
Telecommunications Sales; products including; Managed Services, Network Monitoring and Management, SaaS.
Skilled leader and mentor amongst my peers, providing training to teammates in need of additional assistance.
Top producer in region for most of my tenure at; Sprint, Time Warner Cable, and Cavalier Telephone.
Highly motivated, reliable, confident and committed to professional standards
Closing Agent /Notary Public for Title Company; Conducting Residential and Commercial Mortgage Closings
Member of BNI networking and other networking groups
Work Experience
02/14-05/01/2015 Sprint- General Business Account Executive
Acquisition and Retention sales of Advanced Wireless solutions. Selling Phones, Tablets M2M, SaaS, OaaS, Microsoft 365, and Google Apps for Work. I managed to land the largest sale of the Ohio Kentucky Indiana region in the last several years and continue to provide quality solutions to our corporate clients in Central Ohio. Primary focus on M2M technologies and more specifically in the Transportation and Healthcare sectors. Managed high profile clients including major universities and Healthcare organizations in Columbus.
06/13-01/14 Bare Escentuals / Shiseido- Contract Customer Service Account Manager
Maintained seamless communication between Bare Escentuals/ Shiseido's customer base and the Distribution Center Management team. Collaborated daily with the DC Operations team and relayed that information to the customers. Maintained high level of expertise with regard to operational processes; organizational workflow, and our Warehouse Management System (Red Prairie). Worked with operations to define and implement activities to improve customer experience.
03/13-06/13 American Equity Mortgage- Mortgage Consultant
Mortgage industry sales. Worked and Studied with the company in classroom setting to get my NMLS license as this was required that each individual operate under their own license. Passed both the State and national exam in the timeframe and received my license to sell mortgages in Ohio. The branch was shut down within a few weeks of me receiving my license.
05/12-01/13 Time Warner Cable- Account Manager II VSB
Manages accounts in the very challenging high turn small business market. Providing Consultation to clients in Small Business to move, add, and make changes to their accounts, Selling Internet, video, business class phone, managed security, and cloud based applications. I was able to retain business accounts and upsell clients well beyond the expectations laid out before team on a monthly basis. Always exceeding the number set before the team.
01/09-01/12 Solution Consultant- Citynet
Maintaining current relationships and keeping quarterly contact with our Telecommunications based customers as well as keeping them educated and informed of business solutions that drive efficiencies in their business; Focus being on Managed Services, renewals of Cisco, Barracuda Updates, Dell Services as well as registering new opportunities with Cisco, VMware, Barracuda, Dell. Ensure Citynet’s presence on State, Federal, local government, and commercial bid-lists. In this role I was able to develop extra business for the team, and provide my colleagues with a great start point in their sales Ventures, by taking prequalification out of their daily work and helping them to focus on the sale.
07/07-01/09 Client Account Manager- Citynet
Maintain relationships with all Citynet customers by maintaining constant contact with customers through phone, email, and personal contact. Kept close eye on base of customers and renewed expiring and expired agreements well beyond the expected save rate of 85%. Although beyond the scope of my work was able to obtain new business and educate and sell new products to customers that helped them become more efficient as a business and more loyal as a customer to Citynet.
12/06-06/07 Account Representative-Cavalier Telephone
Acquisition sales of T1 based customers and network monitoring solutions. In the short time that I was with Cavalier I had attained the top salesperson for each month.
4/06 – 8/06 Notary Public / Public Relations - Search 2 Close
Closing agent for residential and commercial loans. Coordinate loan funding, and post close packages to be delivered to local lenders. Work with employees to determine market strategies, and to develop plans to maintain and reach new clientele. Creating and distributing marketing materials. Tracking and analyzing methods of marketing for Title clients including banks and brokerage shops.
1/06-4/06 Mortgage Sales / Retention- Aegis Lending Corporation, Dublin, Ohio
Generated sales by cultivating existing customers and prospecting new ones; efforts include cold calling customers, developing relationships with new customers, realtors,other brokers and title agents; Understanding the current marketplace and needs of individuals. Keeping abreast of bankruptcy laws, title issues and underwriting guidelines as they apply within my company and my customers. Helping my teammates to reach the goals as defined by the company, by showing them simple methods to help them reach their goals.
1/05-1/06 Mortgage Servicing/ Retention-JPMorgan Chase, Columbus, Ohio
Coordinate sales efforts in conjunction with meeting service levels and demands of Global Command Center in a call center environment. Taking up to 85 calls per hour for mortgage payoffs and turning those calls into refinance opportunities while adhering to the most strict compliance standards. Work with teammates on possible shortcomings that they may have and also utilize their strengths to help diminish my own obstacles. Develop myself as a leader within my team through example.
Interests
Music and book lover. Enjoy understanding of history and how things came about
Active Triathlete and 3 time Ironman Finisher
Raised 3000.00 dollars for the Ulman Fund for Cancer in 2011 in my journey to completing my 2nd full Iron distance Race.
Education
9/90-6/95 Ohio University, Athens, Ohio; Bachelor of Science Communications
count Manager III
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