Customer Service Sales

Location:

Germantown, TN

Posted:

September 23, 2015

Contact this candidate

Resume:

Christopher E. Ward

**** ****** **** ***** **********, TN 38138 901-***-****

********@*****.***

Professional Summary and Strengths

Dynamic professional with expertise as an Intermodal Regional Operations Director, with the ability to provide strategic and tactical direction, while nurturing strong leadership and coaching relationships with down line managers, further possessing extensive background in the acquisition of domestic and international accounts. A person of integrity and moral character, revered by employers as a highly motivated and dependable self starter, exhibiting additional accountabilities, including clear direction while sharing corporate information, and executing results driven departmental action plans, while utilizing every opportunity to understand the inner workings of any assigned duty.

Skills and Qualifications

Effective communicator with broker networks.

Skilled at conducting Flatbed, LTL, and TL transactions.

Advanced knowledge of the Index of International Terminology, including Harmonize Codes, DAP or Delivery at Port, DAT or Delivery at Terminal, and INCOTERMS.

Effective conflict/resolution pertaining to customer and operational issues.

Outgoing personality willing to travel.

Proven leadership skills:

Management

Training and Development

Strategic Planning

Negotiation

Six Sigma Green Belt

Customer Service

Sales

Organizational Culture

Education

MBA – University of Rochville

Accomplishments

Situational Negotiation Sales I – February 2002

Situational Negotiation Sales II – August 2003

Making Major Sales – November 2003

Software Expertise

Proficient in basic and advanced applications that include, Contact Management, Human Resource Systems, PowerPoint, Spreadsheet, Word Processing,, Accounting, Alphanumeric Data Entry, and Databases. Also well versed in INCOTERMS, with knowledge of the most current shipment rule, (10–10–10), implemented in January 2009.

Microsoft Office Suite

Windows 7

SAP

WMS

TMS

Operating System

Ten-Key

95/97/2000/XP

MS Publisher 2007

Microsoft Outlook 2007

Quicken 2007

Photo Ware (MGI Photo Suite)

Lotus 1-2-3

Microsoft Access

Lotus Word Pro

Lotus Freelance Graphics

Intro to Computers/HTML

Professional Experience

Operation Supervisor- FedEx Freight October 2014 – Present

Manage Dockworkers on Inbound shift unloading/loading LTL freight

Address Customer’s concerns, Schedule Customer’s Appointments and work with directly with vendors

Manage employee’s attendance, payroll and disciplinary actions

Conduct Pre –shift meetings

Manage Route planning for Inbound shift

Coach and Train new/current employees

Manage day to day Operation and Safety

Work with cross function teams to ensure 100% Customer Satisfaction

District Sales Manager – C.I. Transportation Services Nov 2009 – August 2014

Managed employees in the sale of intermodal services, line haul, flatbed and trans loading services.

Managed day to day operation, including interviewing and hiring new employees.

Coached and developed direct reports including leadership of drivers and other associates, key factor performance and profitability of business.

Conducted Training/Seminars on process/procedures using adult mythology

Educated employees on the freight industry market

Transportation Planning for Customers

Ensured appropriate training and development for all subordinate associates.

Coordinated new business start-up with planning and on-site management.

Worked with CEO, generating weekly/quarterly territory performances and volume goals.

Conducted cross-functional weekly and quarterly reviews with leaders from Sales, Customer Service, and Finance Capacity Development on all Sales Resources. Supply Chain Mapping Process

Conduced analysis to streamline and reduce Customers transportation cost by utilizing various solutions and suite of services

Acted as a liaison with other departments, such as Supply Chain Solutions, Logistics, Dedicated, Billing, and Tracking for the Intermodal Operations.

Regional Sales Manager – CN Worldwide (NVOCC) December 2007 – Nov 2009

Sales of export/import services to Fortune 500 & Fortune 1000 companies

Offered customer brokerage services

Offered rail services

Conducted Sales Training for Senior Account Executives and Sales Call Manual

Responsible for the delivery of Intermodal & Trans Loading services

Supply Chain Solutions (Logistics, Billing, Tracking, etc.)

International Sales Manager – United Parcel Services (UPS) May 1999 – March 2007

Managed the Southeast Region Territory with the sale of International services (Ocean Freight, LTL Freight, Flatbed & Intermodal Services, Air Freight, Trade Direct/ Express Services & Small Packages).

Managed day to day operations.

Conducted the hiring of employees, employees evaluations, P & L, Employees Business Plan & Management training

Scheduled Training Programs/Testing for Management and hourly employees

Supply Chain Solutions (Logistics, Billing, Tracking).

Managed Preferred Customers Call Center for inbound calls and customer concerns

Managed Aero Space Sales

Secured Aircraft space availability with Major Airline carriers in the US, Asia, Europe and North America

District Sales Manager – C.I. Transportation Services Oct 1996 – May 1999

Managed employees in the sale of intermodal services, line haul, flatbed and Trans loading services.