Management Pvt Ltd

Vijay Kumar Pandey

Mobile: +91-078******** E-Mail: acrta8@r.postjobfree.com

CORE COMPETENCIES

Process Improvement

Team Management

Client servicing

Customer centric / SLA adherence

PROFESSIONAL EXPERIENCE SUMMARY

Organization Name Role Experience

Narayana Hrudayalaya Pvt. Ltd MIS Executive – Account ~

Tata Communications Payment Solution Ltd MIS Executive - Audit 2 years

Friends Color Images Pvt Ltd Key Account Manager 1 years

Loyalty Management Insights Network

& Exchange Pvt Ltd MIS Executive – Operation 11 Months

Efkon Group of India Operation Executive 2.9 years

PROFESSIONAL EXPERIENCE

Since Nov ‘14 : MIS Executive - Account

Organization : Narayana Hrudayalaya Pvt. Ltd

Maintain daily discharge report completion status report and follow up with internal team.

Follow up with internal operation teams for process improvements.

Maintain daily discharge and in Patient details

Preparing daily MIS and send to sr. Managements.

Preparing monthly presentation on collocation revenue conducted for management review meeting.

Preparing SMT presentation on collocation revenue conducted for management review meeting.

Preparing monthly BRM presentation on collocation data from internal team.

Preparing the revenue on daily basis & monthly.

PROFESSIONAL EXPERIENCE

Since Nov ‘12 : MIS Executive - Audit

Organization : Tata Communications Payment Solution Ltd (Off Roll)

Coordinate with Third Party Audit Agency for conducting various ATM Audits. (ATM Site Verification Audit, ATM Cash Audit, Ministry of Finance Project Audit, Vault Audit, White Label Project Audit)

Maintain daily ATM audit completion status report and follow up with Auditing firms for audit schedule adherence & verification of audit finding with ATM site photograph provided by auditors.

Follow-up with cash team for closure of CASH overage & shortage issue observed during ATM CASH audit & Vault audit & prepare and publish Daily/Weekly/Monthly audit closure status reports & sending to Senior Management Team & Internal operation teams

Follow up with internal operation teams for closure of ATM audit findings and track improvements.

Preparing monthly presentation on ATMs audit conducted for management review meeting.

Preparing SMT presentation on ATMs audit conducted for management review meeting.

Managing Audit Management System software for ATM audit tracking.

Provide training to auditing firm auditors on ATM audit and support auditors during audit

Achievements

Awarded “Letter of appreciation” for Outstanding Performance

Awarded “Letter of Appreciation” for 2nd Quarter of 2014 for Outstanding Performance for MOF site audit & Cash audits.

Successfully conducted user acceptance test of Audit Management System and suggested changes to software development team.

Key Accomplishments & Contributions

Re-designed and audit end to end processes by:

Introducing improvements in certain areas of process functioning.

Training Process improvement.

June.’11 – May ‘12 : Key account Manager

Organization : Friends Color Images Pvt Ltd

Responsible for managing service delivery of policy.

Management of day-to-day printing and service internal & external issues.

Support and control issue, printing and change as per client requirement.

Monitor and lead a team of 7 members.

Monitor stuffing or operational & delivery excellence.

Regularly assess SLAs and deliverables with clients.

Key Accomplishments & Contributions

Process improvement courier management & dispatch management.

Monitored KPI’s to measure process and team performance.

Introducing improvements policy & bill printing.

Brought about innovation within the team by positively influencing team members to think through process steps and suggest improvement ideas.

Introducing our company policy and get more business from client.

Aug.’10 – June.’11 : MIS Executive – Operation

Organization : Loyalty Management Insights Network & Exchange Pvt Ltd

Ensure process goals/ SLA requirements (accuracy, productivity, agreed timelines and client

specific KPI’s) are delivered. Monitoring work, analysing performance & delivering feedback.

Monitor and lead a team of 4 members.

Monitor daily performance, maintain process MIS and generate daily & weekly reports and monthly dashboards.

Generate forecasting, staffing, scheduling and billing calculation.

Other clerical work such as drafting business letters and other routine correspondence.

Key Accomplishments & Contributions

Various card printing / encoding / stuffing vendors & Customer support with regard to Card Management.

Daily Pickups & Deliveries of all Major Customers & after dispatch of materials according to purchase order and ensuring timely delivery of the same.

Process improvement courier management & dispatch management.

June.’07 – March.’10 : Operation Executive

Organization : Efkon group of India, Sanpada, Navi Mumbai

Coordination with regional offices of ICICI & HPCL for Application Inward, Card Dispatch & Courier Management.

Handling the Application Processing & Cards Issuance part also, thereby receiving the card applications across India and processing them in the agreed stipulated time.

Back-Office operations like Card Dispatching & Monitoring Card Delivery, Database updating & Web Uplotation were added among the deliverables thereby giving charge of the end-to-end Smart, DT, DS, Card operations.

Application Inward & Application processing & card Issuance, personalization.

Dispatch Management & Courier Management & Co-ordination with various card printing / encoding / stuffing vendors.

Maintain daily & weekly reports and monthly dashboards.

Organizing Daily Pickups & Deliveries of all Major Customers & after dispatch of materials according to purchase order and ensuring timely delivery of the same.

After dispatch of materials according to purchase order and ensuring timely delivery of the same.

EDUCATION

S.S.C. from UP State Board.

H.S.C. from UP State Board.

Bachelor of Arts from Purvanchal University, Varanasi.

TECHNICAL SKILLS

MS Office suite, well versed with advance functionality of excel such function like lookup (H &V), IF, AND & Pivot & Pivot Tables, MS Project and MS SharePoint.

TRAINING

Personality Development and Leadership Attributes.

Business Communications Skills.

Time Management.

PERSONAL DETAILS

Date of Birth : 14th February, 1986.

PRESENT ADDRESS : Bimleshwari nagar durga Mandir ke pass ekta nagar sector -1 Gudhiyari Raipur

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