Crissy Hayden

Surrey BC V*Y*A*

Direct: 604-***-****

acrt9r@r.postjobfree.com

OBJECTIVE

To secure a position within a dynamic, forward thinking business to utilize my current skill set, qualifications and experience while providing opportunities for growth, success and development.

EXPERIENCE

RAM CONSTRUCTION Current employer

Project Coordinator

Project Management Administrator Jan 2013 – June 2014

Genesis Restorations

Project coordination, estimating, cost analysis, invoicing and back up documentation, development of proposals, document control and any other administrative related tasks required.

Office management, technical and general support, maintain office supplies, track inventory of all equipment and consumable materials, AP and AR (Simply Accounting), time card tracking and project labor reports (Time Summit)

OUTSTANDING customer service - main point of contact for each client, individual, strata council, property management consultants and insurance adjustors

Establish, develop and maintain all subcontractor agreements while ensuring a positive working relationship, compliance to company standards, expectations and customer satisfaction

Dispatch and schedule all sub trades and technicians as required

Business Development, sales, office management Jan 2011 – Dec 2013

E&C Landscaping

Business development through lead generation software, networking and cold-calling, online marketing campaigns

Identify, qualify, prospect for new business via outside sales direct contact, cold calling, referrals

OUTSTANDING customer service, establish, develop and maintain positive working relationships with new and existing clients including subcontractors

Main point of contact for all customer inquiries, schedule estimates, change orders, review and resolve any escalated issues and discrepancies

Develop and define business plan for clear objectives for long-term business growth, strategies, sales, market share and overall market opportunities

Project management for +15 contracts and key accounts in order to retain customers, ensure satisfaction and fulfill contractual obligations, monthly site visits

Execute and develop all contractual maintenance agreements, quotes and proposals

Manage team, lead schedule and dispatch of crews

Arrange equipment pick up and rentals, coordinate and purchase materials and supplies

Design and develop website copy, brochures, and marketing materials

Office management, implementation of standard office procedures, book-keeping including AP, AR, payroll, monthly financial statements, labor reports, project cost analysis

Store Manager July 2010 – January 2011

Swimwear Etc.

Comply and enforce all company standards, obligations and expectations for store management including sales targets, admin functions, store reports and tracking, stock transfers, scheduling and human resources, product merchandising and inventory management as per head office direction and expectations

Maintained steady growth and met all monthly store targets, substantially increased UPT and averages through up-selling, cross-selling products.

Hired and trained staff on customer service standards, store policies and sales expectations.

Provided team with the sales tools required to successfully close sales and retain customers by providing consistent weekly and individual coaching sessions.

On-going product training sessions to ensure full understanding of all products and brand features and benefits

Demonstrated commitment and dedication to outstanding customer service by providing every customer with knowledge of their products and eliminating the ‘just a sale’ mindset

Domestic Goddess / Home Maker June 2005 – Current

Family of 4

Leader, spokesperson, drill sergeant, warden, counselor, chef, meal planner, event organizer, book keeper, cleaning service, teacher, nurse, occupational therapist, chauffer, travel agent, police officer, secretary, negotiator, delivery driver, taxi, dog walker, banker, personal shopper, stylist, coach, and much more!

EDUCATION

Individual Courses

Independent Contractors and Businesses of BC (ICBA) - Construction project management (complete Summer 2015)

SkillCrush Blue Print - Website Design and Development (complete Fall 2015)

Project Management Institute - Certification (starting winter 2015)

E-Commerce and Seo Certificate Program Sept. 2014 – 2015

Thompson Rivers University, Distance Education Program

Advanced e-commerce development and marketing strategies focusing on search engine optimization and techniques including business development through online campaigns, affiliate links and social media. General website management development and effective design.

General Business Studies Sept 2005 – June 2009

Thompson Rivers University, Distance Education Program

Management studies, general business program. Course encompassed effective proposal writing in Business Communications, Management Principles and Practices, Supervision and Management, ethical business practices in Canada.

High School Diploma Sept 1993 – June 1997

McNair Secondary School, Richmond BC

REFERENCES AND FURTHER INFORMATION IS AVAILABLE UPON REQUEST

Contact this candidate