Customer Service Data Entry
Resume:
Cara J. Wilcox
*** **** ******, ******, ** *****
***********@*****.***
- Summary -
I would like to obtain a Clerical type position with a company that has a high priority to their employees and clients. I am a team player and work well with others. I am highly motivated and finish any job that is given to me to complete. I have several years of Administrative, Clerical, Accounts Receivable and Payable experience. I have Office Management experience and have processed payroll for 100+ employees.
- Employment -
Geico – 3/2012 – 9/2015
Imaging - Prepared incoming FL, Macon and NY mail for bills and claims for scanning into system.
QC’d work after it is scanned into system to make sure claim numbers are correct and paperwork is readable for claims adjusters and other departments. Researched and pulled scanned items that are not acceptable and may need to be rescanned.
AR department - Worked with customers with payment issues, assisted with refunds back to customers for fees and overpayments. Contacted bank to assist in removing overdraft fees for customer. Assisted other departments with paperwork, bankruptcies and return mail.
Salvage department - Assisted Claims Adjusters with claims and making sure customer was taken care of and car was sent to correct tow yard for processing.
Dover, TRC Staffing – 6/2010 – 1/2012
Administrative/Clerical/Data Entry
Worked a variety of clerical duties including, phones, data entry, customer meet and greet.
Managed filing of documents for several office personnel
Managed calendar for office staff for meetings
Assisted with data entry of employees time into database for payroll
Deepwater Horizon Oil Spill - 1/2010 – 6/2010
Claims representative for the BP Oil Spill in FL
Assisted business and individuals on Gulf Coast with filing claims for their business being effected by the BP Oil spill. Made sure customers had all the paper work such as pay stubs, information from managers explain how business was effected or shut down.
KForce Staffing Agencies – 9/2009 – 12/2010
Administrative/Customer Service
Worked with various companies such as: Department of Family and Children Services, (Teen Works Program), Budweiswer beverage and 3PD moving company
Answered incoming customer service lines and assisted with customer service questions and problems also assisted with appointments.
Responsible for delivery drivers manifest, scanned and processed monies from various companies.
Enhanced Telecommunications Inc. - 5/2008 – 9/2009
Administrative Assistant
Support for office personnel and executives
Data entry of clients and prospects for sales calls
Arranged Expo's and Conferences attended by ETI
Managed tradeshows, arranged flights, hotels, and car rentals to and from shows
Managed shipped material to and from trade shows, assisted with booth setup before arriving
Intercon South - 3/2007 to 5/2008
Office Manager
Responsible for Accounts Payable and Accounts Receivable, taxes State/Federal
Responsible for daily and end of the month balancing and bank accounts
Enter orders and make sure there is adequate inventory for orders
Made sure incoming merchandise was entered into the inventory correctly
Maintained good communication with warehouse personnel and property management issues
- Education -
Ashford University – Early Childhood Development and Education – Currently in classes
Middle Georgia RESA Certificate Substitute Teacher Workshop – August 2015
New Horizons Learning Center - Certificate in MS Outlook – 2009
Phillips Business College – Graduated summer 1987
Certificate for Executive Secretary/Shorthand
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