Stephanie Hobbs

**** ****** **** *****, *** Antonio, TX 78230 210-***-**** acrt7h@r.postjobfree.com

Extensive background in Human Resources affairs, including acquisition planning, employee recruitment and retention, performance management, staff development, coaching and training, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

PROFESSIONAL EXPERIENCE

City of San Antonio – San Antonio, TX

Employee Relations Business Partner November 2013 to present

Responsible for managing the day-to-day operations of the Human Resources office

within the Information Technology Services Department by interpreting, administering,

and ensuring compliance with labor laws and City of San Antonio policies, procedures, and

programs.

Key Results-

Manage and resolve complex employee relations issues by conducting effective, thorough, and objective investigations for working condition complaints, disciplinary actions, EEO complaints, and grievances.

Act as a liaison between department management and employees, including union representation.

Serve as a consultant to department management on all Human Resources related issues and ensure department compliance with established policies and procedures.

LNC Ventures, LLC dba Souper Salad – Boerne, TX

Director of Human Resources – September 2012 (layoff-September 2013)

Oversee the day-to-day activities of assigned Human Resources, Staffing and Recruiting, Risk Management, Benefits and Payroll functional responsibilities as well as providing guidance and support to management, employees and auditors.

Key Results-

Implemented change from worker’s compensation to non-subscription program for on-the-job injury program for 23 restaurant locations successfully. Analyzed on-the-job injury and general liability reports concerning claim incidence and severity as well as customer safety concerns.

Established wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services, and company safety and health programs. Monitored for effectiveness and cost containment.

Prepared and conducted training programs for all levels of employees which communicated established corporate practices and benefits (i.e., new hire orientation, labor practices, sexual harassment, fair treatment), career enhancement opportunities, or work improvement methods (i.e., team building, conflict resolution, administration of disciplinary action).

Gold’s Gym International, Inc. - San Antonio, TX

Regional Human Resources Manager - June 2009 to September 2012

Provided guidance and management of a full spectrum of HR operations, systems and programs to over 23 gym locations. Worked with senior management in maintaining and strengthening their effectiveness with their direct reports to drive effective coaching, employee engagement and satisfaction.

Key Results-

Trained a seventy-five member management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Introduced company’s first electronic associate action form for employee changes, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Accenture HR Services – San Antonio, TX

HR Services Functional Team Lead – June 2007 to June 2009

Responsible for a broad range of HR functions, including recruiting and training employees,

process improvements, cobra administration, workflow planning, operations analysis,

administering benefits, overseeing disciplinary action and managing HR records.

Key Results-

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind employee retention rate of 90% within an industry where high turnover is the norm.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and on-the-spot recognition award program) that increased employee satisfaction and productivity.

Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.

The Hartford Financial Services – San Antonio, TX

HR Generalist-Staffing Consultant-Team Lead – August 2000 to May 2007

Managed the day-to-day operations of the Human Resource office which involved

administration of the human resources policies, procedures and programs. Responsibility in

the following functional areas: departmental development, human resource information

system (HRIS), employee relations, training and development, benefits, compensation, organizational development and staffing.

Key Results-

Played a key role in ensuring the successful start up of 24/7 Call Center Operation. Structured and implemented programs and policies in the area of training, compensation structures, benefits packages, incentives and new employee orientation.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

EDUCATION & CERTIFICATION

WALDEN UNIVERSITY

M.S. in Human Resource Management degree candidate

Anticipated completion, August 2016

UNIVERSITY OF NEBRASKA AT OMAHA – OMAHA, NE

Bachelor of Science (BS) in Business Management

Concentration: Management and Organizational Behavior

Professional Affiliations: Toastmasters International, Public Speaking Bureau, Junior Achievement, Society for Human Resources Management and Urban League – Visiting Professor.

Technical Summary: Peoplesoft, WQM/Remedy, Siebel, e-Recruit, Hire.com, Taleo, Virtual Edge, PeopleMatter, NeoGov and SAP.

Of Note

Trainer the Trainer Certification

Supervisor Excellence Training Facilitator

Professional Development:

Society of Claims Law Associate - Promote claims professionalism through education, improve the level of understanding, knowledge, and expertise of its members in the area of claims law and provide a forum for the exchange of information and ideas relating to claims law.

Completed ongoing training in the areas of compensation and benefits, employee and labor relations, leave of absence, worker’s compensation, workplace safety/security, avoiding employment lawsuits, how to conduct an internal investigation, employee discharge and documentation and EEO compliance and Human Resources Law.

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