Customer Service Manager

Larry R. Crosby II

**** ******* ******, ****** ****, MO 64123 913-***-**** acrt7e@r.postjobfree.com

QUALIFICATION SUMMARY

Logistics and retail management professional with recognized expertise in customer service, Human resource management, production efficiency, technical knowledge, and training.

EDUCATION

Master of Business Administration, University of Phoenix 2015

GPA 3.25

Bachelor of Science, Business Administration, Friends University 2012

Organizational Management and Leadership

GPA 3.5

PROFESSIONAL EXPERIENCE

Wal-Mart, Overland Park, KS March 2015 - present

Assistant Store Manager

Interviewed job candidates and made staffing decisions

Managed staff of 300 employees

Assigned employees to specific duties to best meet the needs of the store

Hired, trained and evaluated personnel in sales and marketing

Increased profits through effective sales training and troubleshooting profit loss areas

Generated repeat business through exceptional customer service

Increased sales by 7 percent in assigned areas

Built relationships with customers and the community to establish long-term business growth

J.B Hunt, Kansas City, MO 2014 - March 2015

Regional Fleet Manager

Oversee assets of a 100-person transportation department

Ensure customer goods move from production, through the supply chain, to the end user

Develop partnerships with outside shipping carriers

Manage performance of branch employees with emphasis on productivity, efficiency, and service delivery

Recruit, interview, select, train, motivate, coach, and mentor shipping clerks and transport drivers

Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities

Manage drivers in multiple locations throughout the Midwest

Federal Express Freight, Edwardsville, KS 2011-2014

Operations Supervisor

Complete performance appraisals, rewarded & disciplined employees & drivers

Plan employees’ daily task & set work schedules

Perform daily meetings to set agenda for the day

Develop plans to cut costs and improve efficiency

Perform administrative functions such as printing delivery receipts, manifest shipments on trailers, billing freight, trace shipments, edit employee time sheets, etc.

TECHNICAL SKILLS:

Multiple academic courses in finance and accounting, at the undergraduate and graduate levels

Expert in Access, Excel, PowerPoint, and a variety of inventory management software

Lean Manufacturing training

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