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Customer Service Office

Location:
San Antonio, TX
Posted:
September 22, 2015

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Resume:

Dominique R. Fox

**** ***** ******** ** *** **** San Antonio, TX 78209

832-***-****

*********@*****.***

OBJECTIVE:

Obtain a position as a Customer Service Representative. I’m open to any available shift that is need to be filled.

PROFILE:

I am friendly, polite, and energetic. I’m willing to take on any task no matter how difficult it is. I enjoy greeting people, making them feel welcome and assisting them with their needs. Some of my best assets are:

A positive attitude

An ability to remain calm and professional during stressful situations

Great customer service skills

Flexible and adaptable

Can work independently

SKILLS SUMMARY:

Customer Service General Office Skills Written Correspondence

Data Entry Handle Confidential Information Microsoft Word Excel & Outlook

Answer Phones (12 lines) Copying & Scanning Problem Solving

PROFESSIONAL EXPERIENCE:

Customer Assistance in billing department – 2 years

Customer Service - 2 years

Computer and Radio Operations – 5 years

General Office and Retail – 5 years

RESPOSIBILITIES & DUTIES:

Answer multi-line phone, route calls, take & relay messages, respond to applicant & employee inquiries, data entry, scan information into database, shred copies of personal information, collect payments, order office supplies, and other office duties as assigned, solving customer issues at the lowest level, troubleshooting computer equipment or electrical devices, verify customer information, sold customers new rate plans and equipment, completed return and exchanges, retained dissatisfied customers, educated customers on bills and assisted them with billing issues

EDUCATION:

2010-Present United Stated Army Radio Operator Maintainer Certificate

2000-2005 Hasting High School High School Diploma

GENERAL OFFICE SOFTWARE:

Microsoft Office (Word, Excel and Outlook).

EMPLOYMENT:

03/10 – 10/15 U.S. Army San Antonio, TX

Radio Operator Maintainer

06/08 - 03/10 Target Houston, TX

Cashier/Guest Service

01/08 – 05/08 ACS Houston, TX

Customer Care. Was also employed here 10/06 to 03/07.

03/07 – 01/08 Wal-Mart Houston, TX

Cashier. Was also employed here 10/05-05/06

09/04 – 10/05 Papa John’s Pizza Katy, TX

Insider/Cashier



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