Customer Service Office
Resume:
Dominique R. Fox
**** ***** ******** ** *** **** San Antonio, TX 78209
*********@*****.***
OBJECTIVE:
Obtain a position as a Customer Service Representative. I’m open to any available shift that is need to be filled.
PROFILE:
I am friendly, polite, and energetic. I’m willing to take on any task no matter how difficult it is. I enjoy greeting people, making them feel welcome and assisting them with their needs. Some of my best assets are:
A positive attitude
An ability to remain calm and professional during stressful situations
Great customer service skills
Flexible and adaptable
Can work independently
SKILLS SUMMARY:
Customer Service General Office Skills Written Correspondence
Data Entry Handle Confidential Information Microsoft Word Excel & Outlook
Answer Phones (12 lines) Copying & Scanning Problem Solving
PROFESSIONAL EXPERIENCE:
Customer Assistance in billing department – 2 years
Customer Service - 2 years
Computer and Radio Operations – 5 years
General Office and Retail – 5 years
RESPOSIBILITIES & DUTIES:
Answer multi-line phone, route calls, take & relay messages, respond to applicant & employee inquiries, data entry, scan information into database, shred copies of personal information, collect payments, order office supplies, and other office duties as assigned, solving customer issues at the lowest level, troubleshooting computer equipment or electrical devices, verify customer information, sold customers new rate plans and equipment, completed return and exchanges, retained dissatisfied customers, educated customers on bills and assisted them with billing issues
EDUCATION:
2010-Present United Stated Army Radio Operator Maintainer Certificate
2000-2005 Hasting High School High School Diploma
GENERAL OFFICE SOFTWARE:
Microsoft Office (Word, Excel and Outlook).
EMPLOYMENT:
03/10 – 10/15 U.S. Army San Antonio, TX
Radio Operator Maintainer
06/08 - 03/10 Target Houston, TX
Cashier/Guest Service
01/08 – 05/08 ACS Houston, TX
Customer Care. Was also employed here 10/06 to 03/07.
03/07 – 01/08 Wal-Mart Houston, TX
Cashier. Was also employed here 10/05-05/06
09/04 – 10/05 Papa John’s Pizza Katy, TX
Insider/Cashier
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