Customer Service Sales

ANSHUL SHARMA

Current Address: ** ****** ******* ******, *******, Lagos (Nigeria-West Africa)

Permanent Address: 32/1 Saraswati Soni Marg, Laxman Chowk, Dehradun- Uttarakhand (India)

Previous Address: 25 Santiago crescent, Meadowood drive, Auckland (New Zealand).

Phone:00234-813-***-****

Email: *********@*****.***

PROFILE CAPSULE

I am an accomplished, versatile and outgoing Corporate Key Account Manager with current experience in manufacturing & branding of promotional category items used for marketing & sales activations by corporate sector. Proficient in developing new prospects and interacting with existing customers to maintain client relationships and to increase sales. Throughout the experience, have gained exceptional communication skills, consultative sales style, strong negotiation skills, good analytical skills, exceptional problem solving abilities and a keen client needs assessment aptitude. I aggressively identify opportunities, develop focus and provide tactical business solutions. Hand on experience in managing key account of corporate companies, relationship building, managing a brand name & people and resources efficiently. Experienced working with great people, great organizations & terrific brands. “Delivering exceptional customer service to every customer every time” is my motto.

QUALIFICATIONS

2010-2011: Post Graduate Diploma in Business Studies (PGDM in Business Management)

From Massey University (Auckland, New Zealand)

2006-2009: Bachelor of Commerce (Accounting & Management)

From D.A.V (PG) College, H.N.B Garhwal Central University (Dehradun, India)

2004 &2006: Passed high school & Intermediate School Examinations, I.C.S.E Board

From Cambrian Hall School (Dehradun, India)

SKILLS & ATTRIBUTES

PROVEN PROFESSIONAL SKILLS:

Strong leadership qualities; able to schedule priorities and perform & delegate accordingly to effectively accomplish tasks at hand.

Skilled at advanced negotiation, networking, developing and executing business initiatives that drive customer growth and deliver on operational objectives. Ability to execute with integrity, ethics and values based leadership.

Possess excellent acumen of business; marketing concepts, corporate sales strategies, commercial awareness, market research, brand promotions, product launches, pricing strategies, finance function and supply chain management while working closely with related departments.

Good at handling corporate meetings & establishing close rapport with C-SUITE level executives and make wise & quick decisions, while also making sure not to release any sensitive information that can affect business in any distrustful way.

Results driven approach to keep self motivated and achieving goals.

Brand building and customer influencing skills.

Product development & innovation while remaining in constant touch with senior brand managers and advertisement agencies.

Charismatic and possess excellent sales and customer service skills. Exceptional communication skills with strong convincing ability.

Astute communicator and presenter adept at establishing rewarding relationships to benefit business development.

Renown to facilitate a team approach to achieve organizational objectives. Experienced at handling team size up to 15 members and managed staff of approximately 75 people, while working on different projects.

Keen, with a high attention to detail resulting in zero financial write offs, possess strong analytical skills.

Proven ability in handling organizational as well as client’s pressures while working in fast paced environment and meeting specific deadlines. Maintaining customer’s satisfaction & delightful experience as a top priority.

Hiring, training, motivating and leading internal staff to perform business function in a way to get maximized output, while also ensuring the morale of the team remains high always.

Successfully organized & manage events held at work place.

Dedicated and loyal, with a strong respect and understanding of diverse cultures across business units.

TECHNICAL SKILLS:

Computer proficient- Microsoft word, PowerPoint, excel, outlook, Microsoft project suite and knowledge of Ariba.

ACHIEVEMENTS

Recommended by Nestle Nigeria Plc in 2015, as a top priority key contact person to do business with them based on my professional skills.

Become top priority vendor & Key account manager for clients like Nestle Nig Plc and Unilever Nig plc in the first quarter of 2014 by managing their accounts in an appropriate way and executing them in excellent style. Developed excellent rapport with clients thereby increasing the turnover by 90%

Brought new corporate account from Mondelez International (CADBURY) & Guinness Nig Plc (DIAGEO) during Q2/2014 & Q3/2014 consecutively, making additional global companies successfully linked to the existing list of multinational clients resulting into increased turnover (70%) of the company.

Successfully managed existing key account of corporate companies & added new account of corporate clients like MTN & JTI Group to mention few in Q3/2013, thereby increasing company’s turnover & profits up to 70% and exceeded company’s benchmarks.

Achieved multiple “excellent customer service, business development and best account manager performance” certificates, awards and testimonials from New Zealand, India and West-Africa (Nigeria).

Have also been awarded certificates, reference letters, academic & professional testimonials for remaining actively participated in group and individual activities held at work place & university level. Demonstrated good team leading skills working as a team, coordinating and communicating well with other team members coming from different cultures and backgrounds & performing well during tertiary management studies at Massey University (New Zealand).

PROJECTS HANDLED/WORKSHOP & CONFERENCE ATTENDED

Attended conference meeting “Unilever Partner to win forum” organized by Unilever Nig Plc in Q3, 2015. The agenda of the conference was responsible sourcing supplier excellence and the ways to innovate Nigerian businesses by adopting best global business management practices.

Volunteer in Pepsodent Nigeria “brush brush campaign” organized by Unilever Nig Plc in Q1, 2015 as part of brand promotions. Also get the picture featured on Pepsodent Nigeria facebook page.

Attended conference meeting “Unilever Contractor/Vendor Forum Q4, 2014” organized by Unilever Nig Plc in the last quarter of 2014. The agenda of the conference was vendor compliance with SHEQ, policy and rules for Unilever’s project execution standards, Contractor risk assessment management, vendor management and scorecard briefing. Key finance issues related to invoice discounting and invoice due dates were also the part of agenda. The last point of agenda was procurement policies, rules and updates for best user purchasing experience and vendor’s checklist for correct PO and correct invoicing.

While representing Viratex Nig Ltd., worked with “Osita Abana” –Unilever Foundation Global Ambassador from Unilever Nig Plc, to develop & deliver T-shirts at short notice in June 2014, for Red Balloon Day event held for Child Social Welfare. Successfully completed assignment before time committed. Also got recognition on this assignment from Osita Abana.

Attended training session “Unilever MBS suppliers connect for H1, 2014” organized by Unilever Nig Plc in the second quarter of 2014, to strengthen the supplier working relationships and discuss new policies. The agenda of the training session was perfect invoice campaign, perfect PO, COBP training, USQS wave 2 & new responsible sourcing policy, E-sourcing supplier training, finance update and the supplier survey & feedback. I was chosen as the key guest who was interviewed on high-table by Unilever panel in the event, to share experiences, viewpoints & suggestions to strengthen strategic business partner relationships and ways to minimize errors in operations.

Worked on “Oil & Gas Silver Jubilee and forum event” for Orlean Invest Ltd, West Africa in Oct 2013(Port Harcourt) - It includes strategic planning of T-shirts design & branding. Successful execution of T-shirt order at short notice. Quality control, safety measures, production issues and managing supply chain are the key elements of this project. Responsibility of the job was big, as world renowned celebrities “Beyonce & Jennifer Lopez” was among the chief guest of honor along with honorable Mr. Jonathan, President of Nigeria. The T-shirts were to be worn by all the ministry dignitaries & business executives. Therefore, sense of responsibility, concentration, handling pressure & team work required were the key performance measures of each group member on this project.

Attended workshop & conference meeting organized by Nestle Nig plc for efficient vendor financing and minimizing operational inefficiencies in Oct 2013. Optimum utilization of finance facilities was the conclusion of the conference.

Handled e-bidding Ariba contract for Nestle & Unilever Nig Plc and won bid for both the esteemed organizations in 2012-13 & 2013-15 through sensitive market research information. Demonstrated beneficial for the company (VIRATEX NIG LTD) and also get awarded for “Best Manager performance” in the year 2013, 2014 &2015 consecutively.

While working for Viratex Nig Ltd, developed entirely new & innovative product designs for brands including Milo, Nescafe, Lactogen, Goldenmorn, Nido, Maggi, Kit-Kat, Nutrition, Cerelac, Lipton, Sunlight, Omo, Pepsodent, Knorr, Royco, Blueband, Vaseline, Lux, Rexona, Lifebuoy, Close-up, Bournvita, Guinness-Collabo, Orijin & Blue label after thorough market and product analysis. Offered best possible solution with-in scheduled time frame and budget, as per client’s specific requirements. Got recognition by above brand managers for coming up with great innovative ideas & product designs for trade marketing & sales activations, brand positioning & product launches.

Organized regular promo events at New World, NZ for advertisement of new products in-store and also organized event for Easter and Christmas season in the year 2011.

PROFESSIONAL WORK EXPERIENCE OF 5 YEARS IN CONTINUITY

2012 Jan- Till Present: Presently working with Viratex Nig. Ltd. (Lagos, Nigeria) as Corporate Key Account Manager.

Job Profile:

Viratex is a leading textile manufacturing & trading based company. It is also in the business of branding promotional category items. Job description as follows:

Management of client account holistically; Exposure to e-RFI/RFP processes including driving estimations and proposals; Handle corporate meeting with senior C-Suite executives for price negotiation & closing deal; Strategic planning of innovative product designs in consultation with brand manager and advertisement agencies; Brand building and influencing customers; Present reports defining assignment progress, problems & solutions to the clients; Monitor & report on progress of job to the client; Resolve issues, complaints & queries of clients and ensure customer satisfaction; Provide exceptional after sales service to clients; Arrange for corporate in-house facility visits for auditing purposes; Working on project based and framework assignments with multinational clients.

Responsible for corporate marketing & sales; Relationship building with existing clients and maximizing sales opportunities within them; Responsible for new business pitches and hold responsibility for effective on-boarding of new clients; Establish rapport and maintain PR with clients; Market research and prepare market intelligence reports of competitor’s penetration in the market; Sending large email marketing campaigns; Training sales team on regular basis & provide valuable feedback related to field performance; Evaluating performance through KPI’s; Analysis & reporting of gathered customer feedback ; Customer database management; Coordinate execution of strategic marketing plans & proposals to capture segment market for each product; Managing marketing budget for advertising, promotional activities and market research.

Strictly following-up on purchase order issued & ensure on-time delivery of goods at all times in compliance with supplier contract policy and rules; Ensure strict compliance with code of business principles; Ensure outstanding customer satisfaction by maintaining strong working relationships, guide and lead team members to deliver services that meet or exceed client’s requirements; Ensure quality assurance; Mitigating risk and prepare risk management plan; Ensure proper coordination and communication among production, marketing, finance and supply chain departments for efficient business operations; Implementation of supply chain strategies, effective tactical purchasing and compliance; Oversee maintenance of equipments and machinery in coordination with operations head; Analysis & effective implementation of processes contributing higher productivity; Ensuring smooth operations with minimum lead timings.

Ensure payments & receivables on due time; Organize client’s meeting with finance team & corporate banks for optimum utilization of finance related facilities; Approving office budgets, dispersing petty cash for business; Managing and maintaining business accounts; Analyze and forecast business stock performance & preparing annual reports and budgets in coordination with finance and marketing team. Direct reporting to board of directors and assisting with decision making process. Demonstrate increasing proficiency and expertise with managerial responsibilities.

2011 Aug-Nov 2011: Worked with New world (Auckland, New Zealand) as Senior Customer Service Supervisor & Retail Support assistant.

Job Profile:

New world is a luxury retail supermarket chain across New Zealand. Job description as follows:

Serve customers & handle any queries or complaints; Manage day- to- day operations; ensure co-ordination among different departments such as customer service, grocery, variety, produce, bakery, deli service, seafood, lotto, quality control, tobacco & liquor department. Handling cash & reconciling finance with management. Follow-up & execute activities with merchandisers, handling sales, price integrity, credit checks, supervise staff & manage shifts, opening and closing of the store, ensuring all safety procedures have been strictly followed & complied; Assisting in-store promotions & campaigns; Assisting with budgeting and internal audits; Assisting procurement department related to purchases, new product range, sales and pricing; Monitoring prices across similar stores in designated locations; Supporting customer loyalty programmes; Ensuring high standard of customer service is delivered, provide training & leading team of 30; Performance evaluation and maintaining minimum stock levels; Overall operations management of the store & direct reporting to upper management on daily basis.

2010 April- July 2011: Worked with Pak n Save (New Zealand) as a Customer Service Assistant.

Job Profile: Pak n Save is a retail supermarket chain across New Zealand equivalent to Wal-Mart Inc. USA. Job description as follows:

Delivering high standard of customer service and cash handling; Maintaining good relationship with the customers, achieving sales target, Good knowledge and experience of working across various departments i.e. Grocery, produce, variety, purchase, Liquor & tobacco etc; comply with company policies and procedures. Give attention to details, pricing & integrity, stock taking, rotation, merchandising & faced product according to department procedures; Maintain back-stock areas, responsible for maintaining minimum stock level across different departments; Quality control, training new staff, achieved established monthly and quarterly goals and expected results for the designated departments. Responsible for overall presentation of the store and maintain upmost quality standard at all times.

2009 April-Feb 2010: Worked with Foster education consultants Pvt. Ltd. (India), as a Business Development executive.

Job profile:

It is an education consulting based company. Job description as follows:

Organize presentations in college institutions & provide counseling to the candidates seeking higher education; Arrange for events such as work -shops, road shows and in-house institute visits; Develop business opportunities in different locations; Manage events with-in allocated budget & time frame; and achieving quarterly targets required for the role.

PERSONAL INFORMATION

Date of Birth - 27 July 1988

Marital status - Single

Nationality/Citizenship - India

International work experience- 5 years -New Zealand & Nigeria.

Countries travelled - New Zealand, U.S.A, U.A.E & Nigeria.

Willing to relocate anywhere - Yes

Notice period - 30 Days

HONESTY DECLARATION: I Anshul Sharma hereby declare that the above statements are true and relevant to the best of my knowledge.

Anshul Sharma

(E-signature)

REFEREES AVAILABLE UPON REQUEST BOTH FROM EMPLOYERS AS WELL AS CLIENTS

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