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Customer Service Engineer

Location:
Johannesburg, GP, South Africa
Posted:
September 22, 2015

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Resume:

Professional Resume / Curriculum Vitae

Elicho Dimitrio Wass

ID Number: 870-***-**** 083

** ***** ******, *******, ** Aar, 7 000

Drivers license : Code 8

Contact Details: 073-***-****

: 071-***-****

Email: acrsp3@r.postjobfree.com

I pride myself being hard working, honest, self-motivated and a trustworthy person who constantly strives to motivate myself. I am a passionate, creative person who is willing and eager to learn more. I am able to work independently and perform well in a team. I can function well under pressure and enjoy any challenge. I am searching to do something that involves my skills. Education Qualifications

Orion High School De Aar 2008

Afrikaans, English, Mathematics, Accounting, Life Sciences, Physical Science and Life Orientation ATTI (Advanced Technology Training Institute) Kimberley 2009 – 2010 End User Computing

System Administrator

Boston College- Kimberley 2013

Microsoft Certified Solutions Expert (MCSE)

Work Experience

PIA Solar, De Aar, July 2015, General Work - Currently

Building structure.

CEB Maintains, Bloemfontein, April 2015 – June 2015, Customer Engineer

Working with retails shops; Shoprite, Foschini, Trueworths and Mnr Price groups & Woolworths, Clicks, Queens park, Spar, Ster konkiner, Baby City, Cashbuild, Super Group and Rica.

Support hardware and software IT systems, repair and reload Tills.

Matra, Virtual, MFS1, MFS2 server, update new software and hardware.

Basic fault finding, i.e. port swap on switch/router; wall box check ect.

Exchanging; switches, fly and patch leads.

Crimp RJ45 connector and Ethernet cable standards (A & B).

UTP wiring tutorial

Writing IR and call Support desktop

Department of Sport, Arts and Culture, De Aar, November 2014 - March 2015, EPWP

Sport coordinating

Asset counting and verification

TFR/R@C Tew Cape - De Aar October 2013 - March 2014 Safety Administrator

Record and keeping data processing.

Recycling and mail distributing.

Telephone operator /receptionist, ordering of office supplies and other office support services.

Audit Evaluation/ start-up checklist/ minimum EH&S compliance guideline.

Incident Flash Reports (injuries and accidents).

Processing and filing DSTI, WCL2 forms, medicals appointments, IOD, Weekly and monthly reports.

Working on Microsoft Office (Word, Excel, PowerPoint and Outlook). Other

IT Technician

Troubleshoot and repair printers and scanners.

Troubleshoot and maintaining wireless networks.

Working with Laptops and Desktop Computers.

Update software.

Willie Theron Primary School, De Aar, January 2011 – October 2013, Volunteer

Administrating MS Windows XP Professional managing and maintaining a MS Windows Server 2003.

Troubleshoot hardware and software

Monitoring software programs and maintaining or repairing all peripherals and removable storage devices.

Teaching Computer Literacy from grade 3-5 and Data Capturing.

Setting up new users' accounts and profiles and dealing with password issues.

Monitoring network to ensure availability to all users. Skills

Maintaining computers and IT systems.

Have great customer service skills.

IT support, help desk and remote desktop skills.

Installing and configuring computer hardware and software.

Maintaining and configuration IT network stations.

Troubleshoot hardware and network-related issues.

Monitoring software programs and maintaining or repairing all peripherals And removable storage devices.

Have experience in windows XP, 7 and 8.

Installing, configuring and administrating Windows Server 2003, 2008 and 2012.

Monitoring network to ensure availability to all users.

Setting up new users' accounts and profiles and dealing with password issues.

Providing first level technical support to customers.

Undertaking analysis, diagnosis and resolution of client problems.

Troubleshoot and repair network printers.

Working with Canon, HP, Brother, Lexmark and OKI printers.

Replacing components of printers: power supplies, printer heads, hit sleeve, cabs, fans etc.

Troubleshoot and configure routers, hubs, switches and wireless networks.

I can speak and write in Afrikaans and English.

Reference

Principal Principal Safety Officer Snr Engineer

Mr A Maclean Mr B Springbok Mr K Sinclair-Drever Lavern Storm Orion High School Willie Theron Primary School Transnet/ RME CEB Maintains De Aar De Aar De Aar Bloemfontein

7-000-*-***-*-*** 21

Tel: 053-***-**** Tel: 053-***-**** Tel: 084-***-**** Tel: 060-***-****



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