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Customer Service Maintenance Technician

Location:
Olympia, WA
Salary:
60000
Posted:
September 21, 2015

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Resume:

*** ****** ** ** *#**

Tumwater, WA *****

253-***-****

acrshc@r.postjobfree.com

Experience

WAHBE

August 2015 – Present

Invoice Department Lead

I am working as the Lead for the invoicing team, and implementing a new process with our data base, and data fix provider in order to get information corrected prior to handing off to carriers. I have been balancing my team working multiple lists for accounts with various reasons for discrepancies found between data tables, and making progress with refining searches to mass fix as much as possible. I am also in charge of the SHOP (Small Business) market and ensuring the invoices get corrected when employers make updates.

Invoice Analyst

JAN 2015 – July 2015

I have been working as an invoice analyst to correct accounts for customers. I have learned how to read 820 transactions, EDI files, and Abila as well as many other tools to get accurate information on the accounts. I have learned how to analyze the root cause of problems and get them addressed in a timely manner. I learned many policies pertaining to grace periods, enrollment dates, eligibility updates, and account updates.

Smart Talent (WAHBE)

Sept, 2014 – DEC, 2014

I worked as a temporary staff member in the invoice department of Washington Health Benefits Exchange. I gained knowledge of policies, and operations as they pertained to my direct job as well as those around me. I expanded my knowledge of Excel and MS Office tools in order to effectively communicate with other people to accomplish getting correct information to all parties involved.

STAFFMARK

Home Depot Distribution Center

Dec, 2013 – Aug, 2014

1st shift lead

I gained more experience as a supervisor working with a both crews. I worked at becoming more knowledgeable about how every job function impacts the other job functions, and what can be done to ensure smooth flow throughout the day. I also trained many of my associates on various piece of equipment such as: Pallet Jack, Reach Truck, Pacer, and Order Picker. During this time I also worked as the Site Performance Manger overseeing both shifts and multiple job functions to ensure all the customers’ needs where met with quality and accuracy.

Mar, 2013 Dec 2013

2nd shift lead

I learned how to supervise a crew of 8-16 workers and how to solve problems that occurred in order to have minimal impact to production, and get the job done safety and accurately. I set my roster up every night and crossed trained enough associates to be able to get the work done that was needed no matter the job function.

Sept, 2012 Mar, 2013

Carton Picker

I learned the carton picking process and maintained at least a 60 carton per hour average, while keeping 100% accurate and having no quality issues. I learned how to run and use a WIP (work in progress) sheet as well

BBSI

Milgard Windows

June, 2012 Sept 2012

Production line Worker

I have been working in the IG Department doing numerous jobs to help my shift accomplish all the work needed from us. I learned how to work on any point of the production line in order to be as productive as possible and allow flexibility when we were shorthanded but still had A lot of work to do.

Pexco

April, 2012 June, 2012

Production line worker

I ran my own line filling all the orders needed from me, and learned how to change colors, materials, and fix any malfunctions with my equipment. I was also put in charge of training new temps and getting them up to speed as quickly as possible while running my line simultaneously.

Corestaff

NorWesco Warehouse

February, 2012 March, 2012

Production line assembler

Worked as part of a team to assemble, and produce aluminum parts to fill customer orders. Worked on a variety of machines in multiple stages of production to complete the job.

Apria Warehouse

December, 2011 February, 2012

Warehouse associate

Cleaned and took inventory of medical equipment.

Helped get the warehouse up to standard for yearly audit.

Took apart and repaired any damaged equipment.

United States Army

December, 2008 December, 2011

Automated Logistical Specialist

Ordered, tracked, and issued parts for all maintenance done on vehicle, weapons, and law enforcement equipment.

Maintained accountability of over 55 vehicles, 300 weapons, and 250 parts.

Establish a key control log, and inventory to cut down time, and cost of vehicle use.

Served as a team leader for fellow soldiers, and trainer for other Automated Logistical Specialist.

Fred Meyer Distribution Center

April, 2004 December, 2008

Preventative Maintenance Technician

Worked as a member of the maintenance department to ensure over 150 forklifts were ready for use everyday, and all areas of the warehouse were functional 24 hours a day

Helped maintain a 5 year injury, and accident free record for the maintenance department

Trained, and certified on several different kinds of forklifts

Mervyns Department Store

July, 2003 April, 2004

Sales Associate

Unload freight, and stocked inventory

Sold merchandise, and performed duties as a customer service representative.

Back stocked all over flow merchandise, and maintained an accurate inventory list of merchandise

Education

Curtis High School June, 2003



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