Sales Customer Service

Manmohan Verma

Elizabeth, NJ ***** acrscm@r.postjobfree.com 908-***-****

Eastern Fire & Safety LLC. Feb, 2013 – Present

Sales - Northeast Territory Manager

Working directly with the president of the company to develop and strategize a new sales department team. Creating and operating sales strategies, marketing material, contracts for service, negotiating pricing, and budgeting. Mainly dealing with all types of fire alarm systems, fire sprinkler systems, fire pumps, kitchen suppression systems, backflow preventers, fire extinguishers and any other life & safety equipment for facility’s.

Preparing reports for profit and loss and profit margins. Estimating cost of services, material, and labor for all types of inspections, repairs, and projects. Including new constructions buildings, hotels, and high-rise apartment units. Working with engineer’s to develop solution for retro fits of current facilities and perform on-site visits for projects to meet with contractors, owners, & town officials.

Building new contractor relationships for business. Reviewing engineered drawings, specifications, and NJ building code requirements. Providing equipment device counts for new fire alarm systems, fire sprinkler systems, and fire extinguishers. Prepare detailed proposal for contractors and follow up for awarding contracts.

Proven track record for developing new business relationships with nursing homes, hotel owners, property managers, and developers. Ideally for service maintenance agreements.

As a team leader, coordinating the entire process of the department from new leads, to clients, and building strong business relationships. Training and coaching other team members on products and services.

Aggressively working the new leads, reviewing prior inspection reports of the facility to create a new service sales budget. Creating activities that will grow the customer base and asking for referrals.

Monitoring overall quantity and quality of work performed by staff; Recruiting and hiring decisions for the department

Prudential, NJ Properties Alliance Realty March 2010 – May 2013

Licensed Realtor / Property Management

Met with customers and clients to develop a real estate needs assessment for sellers and buyers. Coordinate meetings between clients, attorneys, agents, and inspectors. Ensure all ethical policies and NJ state law guidelines for real estate transactions are followed.

Informed potential clients of all necessary information regarding NJ state laws, regulations, violations, building inspections and fire codes.

Responsible for the lease renewal process regarding rent increases, lease changes and encouraging residents to renew.

Handled delinquent accounts and initiate legal proceedings according to local and state laws. Updated Resident delinquency accounts on all past due accounts and charge late charges and court fees as applicable.

On-call 24hours for emergency calls. Schedule monthly maintenance inspections with vendors and service companies for HVAC, Fire alarm, Fire Sprinkler, and any other equipment that needed to be inspected, tested, and maintained.

Documented and filed annual inspection required by NJ State and city ordinances.

Coordinated the proper channels for purchase orders. Reviewed proposals and authorized necessary repairs.

Everest Institute Feb, 2011 – Feb, 2013

Senior Admissions Counselor

Team Leader & employee of the Quarter, assisting my team of five or six other co-workers in developing new business, coaching and training new hires, and providing positive feedback and creating business plans for the team.

Meeting with the potential students to explain the programs offered and match the college’s benefits and advantages to the student’s needs and wants in a career. Discuss and advise suitable programs in accordance with the student’s desires, qualifications and objectives.

Taking inquiry calls from all potential students interested in knowing or receiving information about the programs including entrance requirements, curricula and academic standards and encourage qualified prospects to schedule an appointment for an interview for a detailed tour of school.

Addressing any easily-resolved inquiries, questions, concerns or issues and ensures appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.

• Serving as a liaison between student and campus, and make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).

Communicating with management in regards to all students working with me and providing update status if any help is needed by the management team.

Education

Union County College, Cranford, New Jersey

Associate degree in Business – May 2015

The Professional School of Business, Millburn New Jersey

Licensed Realtor Certificate – March 2010

Elizabeth High School, Elizabeth, New Jersey

High School Diploma – June 2001

Professional Associations

BOMA New Jersey Chapter

North Central Jersey Association of Realtors

Member of Garden State MLS

Professional work ethic skills,

I have excellent organizational skills to meet specified deadlines and finishing projects. I can review engineered drawing and specification for construction projects. I have the ability to solve problem with solution oriented thinking. I manage with passion and I am a determined team player with the only option is to succeed in everything I do. Honesty is the best policy.

Proficient user in the following programs and software: Microsoft Word, Office Outlook, Access, Excel and Power Point.

Professional skills; Communicating, building relationships, estimating, budgeting, proposals, contracts, negotiating, project management, schedule of fees, permits, finals inspections, and close out preparation for projects and documentations. I am fluent speaking in Punjabi and Hindi.

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