Customer Service Manager

Christopher P. Thun

** *. ******** **., *** Buffalo, MI 49117 - 269-***-**** (H) - 269-***-**** (C) - *********@*****.***

Career Focus

I am presently working with Beachcombers Vacation Rentals and Cleaning. My job details are

composed of, but are not limited to, the use of QuickBooks; accounting, bookkeeping, and reconciling.

I also assist in managing over twenty properties, as well as indoor and outdoor cleaning and

landscaping. I previously worked at Timothy O' Toole's pub in downtown Chicago. I worked there for

sixteen plus years and my job titles included; Bar Manager and Head Bartender. During my tenure I

was responsible for quick and superior customer service, scheduling, inventory, ordering and money

management.

Core Qualifications

Excellent quantitative skills Problem solving

Critical thinker Credit and collections

Detail oriented Multi-task management

Planning/coordinating

Professional demeanor

Education and Training

Niles North High School 1993

High School Diploma: General Education

Skokie, IL, USA

Oakton Community College

General Education

Des Plaines, IL, USA

Work Experience

Beachcombers Cleaning and Vacation Rentals January 2013 to Current

Part Owner

New Buffalo, MI

Aid in the hiring and training of all new employees.

Create advertising and promotions.

Maintain accurate accounts including cash, inventory, accounts payable/receivable, and credit

transactions.

Operate computers programmed with accounting software to record, store, and analyze

information.

Conduct thorough inspections of properties and houses after cleanings, and guest arrivals and

departures.

In charge of all the bookkeeping of both the cleaning and rental accounts through QuickBooks,

i.e. cash and credit transactions, billing, invoices, and reconciling.

Participate in the cleaning and landscaping of all properties during the busy summer season, as

well as upkeep during the fall, winter, and spring.

Timothy O'Toole's December 1996 to January 2013

Bar Manager/ Head Bartender

Chicago, IL

Ensured quality customer service by leading other bartenders and staff with a quick and

responsible work ethic. I was named "Bartender of the Year" 1999-2005, 2007, 2009-2012. I

was also named "Employee of the Year" 2000-2004, 2007, 2009.

Completed detailed scheduling to guarantee adequate staffing through high-volume holiday

season, sporting events, parties, and all busy occasions throughout the year.

Successfully maintained inventory through efficient ordering while supplying all employees

with information and knowledge of all new product.

Monitored the counting and dropping of cash, drawers, banks, and credit card slips during the

shift and at the close of the evening.

Initiated the Timothy O'Toole's Golf Outing for First Giving-Misericordia.

Worked and participated in annual festivals, outings, and fund-raisers, i.e. Taste of Chicago,

Lollapalooza, St. Jude cancer research fund.

Increased sales of beer, liquor, and food sold at the bar each year I was the Bar Manager.

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