Customer Service Management

Joey Graves

*** ****** **** * Hernando, MS * ****2

***/***-**** * acrsak@r.postjobfree.com

Qualifications Profile

Accomplished and reliable management professional with skills and experience in Project Management, Operations Management, Plant Management, Purchasing, Safety, Customer Relations, Employee Relations, Crane Operator, G-3 & G-6 Certified Welder.

Expertise in operations management within multiple departments; Holding each

department accountable for their responsibility in the production process.

Excellent interpersonal skills working within departments to adapt clear and

distinct goals which are obtainable.

Excellent organizational skills, working with office staff and manufacturing to

assure each department operates to its fullest potential and in a safety sensitive manner.

Excellent with deadline driven projects and maximizing productivity to assure

the assigned project will be completed within the given timelines.

Finely tuned analytical skills, with a dedication to continually streamlining and

improving business processes and customer service.

Excellent communication skills, working with all levels of manufacturing,

installation, and management, to ensure there is a clear direction, with set goals in

place.

Special Advisor to Memphis Center City Commission.

Professional Experience

The Delfield Company LLC/Manitowoc, COVINGTON, TENNESSEE

Visual Stream Leader/SUPERVISOR 4/2015 - Present

Supervise 2nd shift fabricators. 2nd shift fabricates parts to manufacture food service equipment; such as industrial refrigerators, ice machines, food preparation tables. Manage between 20-30 employees. Ensure that we meet our daily goals. Oversee weekly safety meetings and security during the shift.

Tim Mote Plumbing, LLC, Horn Lake, MISSISSIPPI

Customer Service Technician -11/2013 – 4/2015

Provide quality customer service for the #1 plumbing company in Desoto County, voted #1 in 2013 and 2014. Responsible for service to both residential and commercial accounts. Insure quality preparation and installation of gas and water lines for new construction and existing. Excavator Operator with keen awareness to perform in a safety sensitive manner.

Peck

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