Agency Manager - Flows and Recovery

DEBASISH ROY

***, **** ***** ****** ****,

Dum Dum,

Kolkata – 700055.

Ph. No. – +91-967*******.

OBJECTIVES : To ensure a good career with good perspective knowledge of the industry. To grow with the company by looking after all the benefits and giving the best of my knowledge and productivity with the time.

CAREER INFORMATION:

1)Working as Agency Manager in Fullerton India Credit Co Ltd. (Siliguri Branch), one of the Topmost NBFC in the India today from Jan’ 2014 to till date

Key Responsibilities:

1) Looking after the total Flows portfolio of Siliguri Branch from Delinquent to Non - Delinquent and Matured Cases as Well.

2) Manage the Agency allocated in the location who work for the Company – to deliver the best numbers, maintaining all the Audit Process and Policies.

3) Maintain the Audit Documents for the Branch.

4) Responsibilities also incur the Visit to the customer of every portfolio wherever and whenever it’s required.

5) Handling the Team of the Agency to ensure best performance, Training, audit and other required facts.

6) Handled the total receipt books from receiving to dispatch after use.

7) Preparing all the Audit Documents required as per the Policy and Procedure.

Achievement:

A)Awarded as the Best Performer for the quarter Jan’14 to Mar’14.

B)Awarded as the Best Performer for the quarter May’14 to Jul’14.

2)Worked as Process Manager in Sigma Web Solutions Pvt. Ltd., a leading name in Collection and Recoveries associated with the clients like ICICI, HDFC, Axis and many others from May’2012 to Dec’ 2013.

Key Responsibilities:

1) Maintain the Attendance record of the portfolio handled.

2) Maintain the team of 18-20 employee (Telecallers and Fos), who works for different bank.

3) To take the daily, weekly and monthly review as per the projection of the month end figure.

4) To grow a better relation between the Client (Banks) and the Company.

5) To take out the maximum productivity from the team as per the projection.

6) Maintain the MIS for the team and ensure quality calling from the team end.

7) To plan out the incentive structure for the team with different new attraction.

8) To take care of the Audit Process as conducted by different banks at different schedule

of time. To maintain all the required documents according to that.

9) To take care of the Receipt books as well and to maintain the Receipt Registers according to that.

Achievement:

A) Awarded as the Best Team Performance in the Month of MAY 2013.

3)Worked as HR. Manager in SRM Estates Pvt. Ltd, a Leading name in Collection and Recoveries associated with the Clients like CITIBANK N.A., ICICI, Barclays, Axis, etc from December 2010 to April 2012.

Key Responsibilities:

1) Maintain the Attendance record of the Total Employee.

2) To ensure the Manpower for different Portfolio so that there is no loss of Productivity.

3) To build up the contacts with the Consultancy around Kolkata for the Manpower Requirement.

4) To maintain the Salary and wages with the Incentive pattern as well.

5) To Create and maintain the Salary Account of the employee.

6) To check up the documents relevancy for the joining criteria.

7) To look after the Agency management criteria according to the client services.

8) To prepare and maintain the docs as per the requirement of the client and the process.

9) To ensure the new clients to get the best callers and Field executive of the Agency to get the best Productivity of the Industry.

10) To maintain the vendors as well for the daily requirement of the Office.

11) As well as maintaining a Team of 2 Junior HRs, 1 Admin and 2 Peons.

4)Worked as a Process coordinator in a Collection and Recovery Company named by S R Marketing from June’2010 to November 2010.

Key Responsibilities:

1) To select the candidates for different Campaign and assess the manpower on need basis.

2) To maintain the Attendance Record on daily basis.

3) To implement the rules for discipline and to take care of its maintenance.

4) To take care of the Salary wage Administration and Incentives as per company norms.

5) To maintain the MIS of the Team and generation of daily report.

6) To evaluate the calls of the TC on weekly basis to maintain the process of the calling.

5)Worked as a Senior HR Executive in a BPO Company named by SRM Estates Pvt. Ltd. From February ’09 to April’2010.

Key Responsibilities:

1) To select the candidates for different Campaign and assess the manpower on need basis.

2) To maintain the Attendance Record on daily basis.

3) To implement the rules for discipline and to take care of its maintenance.

4) To take care of the Salary wage Administration and Incentives as per company norms.

5) To maintain the documents of the Telecallers as per the bank’s norms.

6) To maintain the Accounts of the Kolkata Branch on daily basis.

7) To look after the Security and the Administrative Matter.

8) To maintain the relationship with all the Service providers and the Vendors.

9) To Co-ordinate with the Gurgaon (H.O.) and Delhi Office.

10) To maintain the juniors (2) and ensure to take maximum output from them.

11) To take care of the CITI Financial Recovery Portfolio as well.

12) To take care of the Audit Process as conducted by different banks at different schedule of time. To maintain all the required documents according to that.

13) To take care of the Receipt books as well and to maintain the Receipt Registers according to that.

6)Worked as a HR Manager in a Consultancy and Event Management House named by Sibani Managements from August ’06 to December ‘08.

Key Responsibilities:

1) To manage a team of 6(six) Marketing Executives.

2) To deal with Pvt. Ltd., Pub. Ltd., Corporate Companies for taking the total recruitment from them by ensuring to fulfill it.

3) To call up the Candidates on the basis of the qualities and qualification required by the Companies.

4) To meet with them for counseling and make them ready for the interview.

5) To sent them for the interview and taking the feedbacks from the Company.

6) To ensure the joining of the Candidates in the Company by completing the part as per the norms of our Company.

7) To take the Requirements from different Agencies for completing the Events and Promotional Activities for them.

8) To provide the Male and Female as per the profiles needed by them to complete the activity.

9) To co-ordinate the Promoters at the spot during the activities.

Name of the Companies that I generally deal with : AIRTEL (All the agencies in and around South Kolkata), ICICI, HDFC, STANDARD CHATERED, BHARTI AXA, BIRLA SUNLIFE, COLLECTION AGENCIES (S.R. Marketing, K.K. Advisory Services etc.), COUNTRY CLUB etc.

Name of the Agencies that I generally deal with : IDEA MANAGEMENT, PERCEPT DENMARK, SQUARE ONE, CARE etc.

7)Worked as a Marketing Executive in a Ground TV Channel named by CTVN from January ’06 to July’06.

Key Responsibilities:

1) To contact all the prime clients of the channel for providing the add.

2) To convince the client for providing the add with a convenient rate.

3) To take over new clients from the market and to convince them.

4) To achieve a specific target every month to ensure incentives.

8)Worked as a Marketing Executive in a Production House named by CHANNEL-5 from September ’05 to December ’05.

Key Responsibilities:

1) To collect the advertisement from the market for specified shows.

2) To tie up with different Music Companies to play their videos.

3) To convince different level of persons for paid shows of the house.

9)Worked as a Tele Caller in a Direct Agency of AIRTEL from February’05 to July’05.

Key Responsibilities:

1) To call the customer of other tele communications.

2) To convince them for the Postpaid Connections from our end.

3) To achieve a specific target every month to ensure salary.

ACADEMIC INFORMATION:

1)Passed Madhyamik Examination in the year 1999 under W.B.B.S.E. with a percentage of 73.5%.

2)Passed Higher Secondary Examination in the year 2001 under W.B.C.H.S.E. with a percentage of 52.9%.

3)Passed Graduation (B.Sc) Examination in the year 2004 under C.U. with a percentage of 57.96%.

OTHER INFORMATION:

COMPUTER KNOWLEDGE:

1) Completed Basics of Computer from Brainware Computer Academy with knowledge of Word, Excel, Powerpoint, Html, FrontPage, Internet.

2) Completed Multimedia Course from Brainware Computer Academy with knowledge of Photoshop, Sound Forge, Premiere, Director, Dreamweaver etc.

HOBBIES : Listening to music, Playing games, Chatting, Making new friends.

LANGUAGE : Fluent in English, Hindi and Bengali.

PERSONAL INFORMATION:

Father’s Name : Late Gopeswar Roy

Mother’s Name : Smt. Madhabi Roy

Date of Birth : 27/12/1982

Marital Status : Married

Address : 339, Rafi Ahmed Kidwai Road

Dum Dum, Kolkata – 700055.

E-Mail Address : acrs4j@r.postjobfree.com

EXPECTED CTC : Negotiable

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DEBASISH ROY

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