Revenue Cycle Manager
Resume:
Tiffany Ragin
********@***.***
http://www.linkedin.com/pub/tiffany-ragin-cpc/49/48/bb5/
SUMMARY
Ten years experience in providing financial analysis, strategic planning, operations management, and human resources management. I have provided direct leadership to both internal and outsourced staff in the areas of account receivable, cash posting reconciliation, contract management, EDI implementation, and customer service. Over the past ten years I have gained valuable skills including superior leadership and customer service skills, as well as a proven track record of successfully motivating and developing staff to achieve maximum production and proficiency.
Excellent communication skills, both verbal and written
Ability to collect, analyze and apply data to meet set objectives
Policy and Procedure implementation
Revenue Cycle Management
PROFESSIONAL EXPERIENCE
McKesson, Norcross, GA 2012-2014
Operations Supervisor, 2012-2014
In this position I was responsible for managing the workflow of Account Receivable, Cash Applications, Contract Management, EDI and Refund representatives within a centralized billing office.
Consistently met and exceeded monthly cash collections goals
Created desktop procedures and managed processes for each department
Reduced outstanding credit balances to meet corporate compliance guidelines
Within first 90 days in position transitioned from 0 to 90% ERA posting
Anesthesia Healthcare Partners, Duluth, GA 2011-2012
Cash Applications Manager, 2011-2012
In this position I managed the process of ensuring that bank deposits were accurately applied to the billing software within 24 hours of receipt by managing 24+ bank accounts from multiple banking institutions.
Implemented a process for reconciling bank deposits and for the corporate accounting team
Merged bank accounts to reduce operating costs and provide greater visibility to managers
CBIZ/MMP, Kennesaw, GA 2007-2010
A/R Supervisor, 2007-2009
Managed daily AR follow up, customer service and insurance denials for Radiology group.
Consistently met and exceeded monthly collection goals for company’s largest client.
Office Manager, 2009-2010
Managed Cash Applications and Coding departments to ensure company goals were met.
Successfully outsourced and managed daily workflow to offshore vendor
Served on team to implement new billing software and clearinghouse
Tiffany Ragin Page Two
Apollo MD, Sandy Springs, GA 2005-2007
Team Lead, 2005-2006
Managed daily AR follow up, customer service and insurance denials for ER group.
Recognized by Owner and management team for significantly improving cash collections and communications for Florida Clients.
Assistant Office Manager, 2006-2007
Provided assistance to office manager as needed for the daily, weekly and monthly workflow processes.
Researched and recommended new clearinghouse which was selected to provide claim submission services resulting in improved efficiency and revenue collections
North Fulton Eye Center, Roswell, GA 2003-2005
Billing Clerk, 2003-2005
Performed all aspects of insurance and self pay collections for Ophthalmology practice including claim submission, payment posting and customer service.
Successfully maintained billing software and performed routine updates and maintenance including end of day, end of month and end of year processes.
EDUCATION / TRAINING
Certified Professional Coder Certification– June 2014
ADDITIONAL RELEVANT INFORMATION
Active Member – American Academy of Professional Coders-Marietta GA Chapter
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