Manager Customer Service

Glynn J. Dohmann

***** **** ***** **., *******, TX 77375

Cell: 832-***-****

acrrym@r.postjobfree.com

Extensive experience in sales and commercial support, account management, business development, operations, facility management, project management, budget/cost controls, sourcing/procurement, employment practices, process/tool/machine development and manufacturing operations processes. Over 25 years of combined management and supervisory experience in oilfield related industry. Effective planning and organizational skills with the ability to coordinate multifaceted activities, problem solver / decision maker, team player / team builder.

Professional Experience

2006 to 2015 WEATHERFORD INTERNATIONAL

Sales and Commercial Support Manager May 2009 to March 2015

Well Completion Technologies, Houston, TX

-Directly responsible for all commercial support / customer service functions and processes. RFQ (Request for Quotation) through SO (Sales Order) generation for Well Screens…Sand control

-Coordination of process with sales force, manufacturing group, application engineering team, sourcing/procurement department and shipping/logistics

-Continuous liaison with all Weatherford Global regions along with US direct sales, inside sales, account management and business development

-Frequent travel with sales, engineering and product line manager to customer locations

-3 direct report customer service representatives - direct involvement of recruiting, hiring and training

General Manager July 2006 to April 2009

Modern Products dba Johnson Screens / Weatherford Intl., Beeville, TX

-Directly responsible for P&L of mfg. operations and pipe extrusion facility

-Frequent travel with Outside Sales for business development

-Managed production scheduling, re-structured shipping / logistics (contract)

-Managed inventory cost control and cycle counts

-Managed procurement – AVL…Conducted sourcing/vendor negotiations. Managed qualified network of vendor alliances and contracts in order to support both the manufacturing process and maintenance management of the facility

-Managed QA/QC & Safety

-Hands on involvement in process development and improvement (CIP)

-Hands on involvement in machinery development and upgrades (mechanically inclined)

-80 Employees – direct involvement of recruiting, hiring and training

2002 to 2006 3RD PARTY SERVICES, LLC, Lafayette, LA Owner/Partnership

-Witness monitoring service provided to major oil companies and oil & gas service companies in US and Southeast Asia

-Manufacturing process consultant

-Provided First Article compliance through final product acceptance

2001 to 2002 WEATHERFORD INTERNATIONAL

Plant Manager

Johnson Screens, Lafayette, LA

-Directly responsible for P&L of oil & gas/water well screens mfg. operations

-Directly responsible for manufacturing plant facility maintenance, upkeep and upgrades

-Hands on production scheduling, shipping / logistics

-Hands on inventory cost control, cycle counts

-Hands on procurement – sourcing, vendor negotiations, generate purchase orders. Managed an extensive, cost competitive / qualified network of vendor alliances and contracts (AVL) in order to support both the manufacturing process and maintenance management of the facility…machine shops, OCTG suppliers, raw materials

-Hands on QA/QC & Safety

-Hands on involvement in process development and improvement (CIP)

-Hands on involvement in machinery upgrades and development (mechanically inclined)

-30 employees – direct involvement of recruiting, hiring and training

1999 to 2001 FIVE STAR UTILITY SPECIALIST, INC., Carencro, LA

Owner/Operator

-Provided underground utilities construction services to various providers

& contractors

-Machine operator – HDD (Horizontal Direction Drilling) units, excavator, trencher, skid-steer loader and backhoe

-Underground services estimated and installed per blueprints with 0 re-work

1979 to 1999 US FILTER/JOHNSON SCREENS, Lafayette, LA Plant Manager 1989 to 1999

-Directly responsible for P&L of oil & gas/water well screens mfg. operations

-Directly responsible for manufacturing plant facility maintenance, upkeep and upgrades

-Hands on production scheduling, shipping / logistics

-Hands on inventory cost control, cycle counts

-Hands on procurement – sourcing, vendor negotiations, generate purchase orders. Managed an extensive, cost competitive / qualified network of vendor alliances and contracts (AVL) in order to support both the manufacturing process and maintenance management of the facility…machine shops, OCTG suppliers, raw materials

-Hands on QA/QC & Safety

-Hands on involvement in process development and improvement (CIP)

-Hands on involvement in machinery upgrades and development (mechanically inclined)

-25 employees – direct involvement of recruiting, hiring and training

-Originated and implemented the “Zero Defect” procedures for manufacturing in 1989. Developed a check and balance system for the entire manufacturing process, customer service and sales

-Initiated and implemented ISO 9002 program in 1994 for Johnson Screens, at the Louisiana facility and maintained certification.

Shop Foreman 1984 to 1989

Leadman Welder 1980 to 1984

Machine Operator 1979 to 1980

Education

High School Diplomas, LA, 1973

U.S. Air Force 1972 - 1974

State of Louisiana Certified Completion 4 year Apprenticeship, Welder/Fitter, 1983

Accredited courses: Employment Practices, Managing People, Supervision, ISO 9000 Internal Auditor

Additional courses: Statistical Process Control

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