Medical Customer Service
Resume:
Raquel Legler 956-***-****
**** **** ******** *** ** Lot 429
Alamo Texas 78516
acrrvd@r.postjobfree.com
Objective: To obtain a position as Customer Service or Office Clerk where I can enhance my skills.
Qualifications: Bilingual in English & Spanish and Professional, I am experienced and certified as a Medical Office Specialist. Knowledgable in MediSoft and Medical Manager Software.
PROFESSIONAL EXPERIENCE
Austin Professional Temporary Services February 2013-Recent
Temporary Services as needed
Edinburg, Texas
Answering telephone and taking messages Edinburg Chamber Of Commerce
Answering/Transfering calls and messages Edinburg Bert Ogden
Insite Medical Billing, McAllen, TX March 2013-January 2014
Medical Biller (Volunteer)
Volunteer two days a week
Posting insurance payments for multiple physicians
Mail patient past due statements and appeal/bill retro-active insurance denials
Updated patients’ personal and insurance information
Clerical, data entry retrieving information on computer and receptionist duties
Penncro Associates, McAllen, TX April 2008 – November 2, 2012
Customer Service Representative
Nationwide multi-line Incoming telephone operator
Greeting/probe customers with a positive friendly impression
Outbound telephone contact
Past due balances collection.
Telephone operator customer reminder past due amounts
Monitoring results of any pay arrangements.
Skip tracing confirming /update correct data information
Verify name, address, purchases, phone numbers and records
Edinburg Eye Clinic, Edinburg, TX November 2005-March 2008
Medical Receptionist
Greeted and directed visitors as well as assisted
Cashier, provided current payment information
Obtain accurate insurance information, verification and pre-authorization
Schedule appointments at end of office visit
Filing numerical charts
Count money in cash drawer at beginning and end of work shift
Provide new patient application information
Answer telephone, schedule appointments
Taking/receiving and delivering messages
Reminded patients daily ahead for schedule appointments
Inputs all new patient data in the computer system
Collect any patient co-pays or deductible and provide appropriate receipt
Interview patients to complete documents, case histories, or forms
Hidalgo County Auto License, Edinburg, TX July 2001-January 2002
Deputy Sheriff Clerk
Greeted and directed visitors as well as assisted
Front desk cashier, enter credit,data information and cash payments
Counsel clients with car titles and transfers.
Summarize accounting and data entry transactions with accuracy
Answer telephone and take messages
Open and route incoming mail, answer correspondence, and prepare outgoing mail
Beer Wine permits/car dealer transfers
Collect cash, check, debit card, or charge payment from customer
Make change for cash transactions.
Count money in cash drawer at beginning and end of work shift
Record daily transaction amounts from cash register to balance cash drawer.
Rolando Hinojosa, Internal Medicine, Mission, TX September 1998-May 2001
Cashier/Receptionist Clerk
Greeted and directed visitors as well as assisted
Posted patient and insurance payments
Responsible for answering the phone, route calls, take messages & provide basic information
Medicare/Medicaid claim electronic filing and appeals
Appeal private /secondary EOB insurance past due claims
Scheduled appointments at end of office visit
Month end receivable status and daily journals
End of year receivable status Count money in cash drawer at beginning and end of work shift
Record daily transaction amounts from cash register to balance cash drawer.
Count money in cash drawer at beginning and end of work shift
Record daily transaction amounts from cash register to balance cash drawer
Obtain accurate data entry insurance information, verification and pre-authorization
Radiology Associates of McAllen, McAllen, TX August 1989-July 1998
Medical Collections Clerk
Medicare/Medicaid electronic filing, retro -active or Workers-comp
Mail clerk, stamped/correct mail, run posted mail to Post Office
Obtain accurate insurance information, verify insurance and pre-authorization
Mailed past due statements to patients
Compiled medical and Xray reports and films
Answer telephone calls for patient messages and schedule appointments
Inventory on supplies, run errands as needed.
Attended Health Fairs and Seminars at Plaza Malls and Schools and other Associations for Mammogram Alerts and Screenings
EDUCATION
South Texas College
Major: Associate of Applied Science in Health and Human Services
(Completed 1 year) GPA 3.0
H&R Block
Certificate in Income Tax Preparation October 2006
Postal Service Seminar October 13, 1992
Texas State Technical Institute August 1988- 1989
Major: Medical Office Specialist GPA: 3.0
Certificate of Completion
Internship: McAllen Medical Hospital
McAllen High School GED Completed Certificate
REFERENCES
Alicia Romero
Mission Nursing Home Administrative Manager
Mission Nursing Home and Rehabilition Center
1013 South Bryan Rd
Mission, Texas 78573
956-***-**** Ext #1
Rosalva Cantu
Marketer Administrator
In Home Health Care Services
495 and Tower Road
Alamo Texas 78589
Phone# 956-***-****
Sylvia Casarez
Insite Medical Billing Office Manager
Insite Medical Billing
1940 Portland Avenue
McAllen, Texas 78501
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