Customer Service Manager

SHARON WILSON

*** ********* *****, ************, ***** Carolina 28303

Home: 910-***-**** or Cell: 910-***-****

Email: acrrt9@r.postjobfree.com

CAREER OBJECTIVE

Seeking a rewarding and challenging position with an organization that offers the opportunity to utilize my skills in business operations and for career development as a professional.

SUMMARY OF QUALIFICATIONS

Qualified professional with fifteen years combined experience in Personnel Supervision and Management. Possess extensive experience in Banking and Financial coupled with outstanding Customer Service skills. Effective communicator; ability to determine customer needs and provide comprehensive explanation of services and products available. Demonstrated Multitasker; able to set priorities logically to achieve established goals and meet company objectives. Team oriented, able to work well as an individual or cohesively as part of a team. Proactive problem solver; willing and able to deal effectively with customers to identify issue and action required to achieve customer satisfaction and retention.

Computer Skills; MS Work, Excel and Windows and internet literate. Typing Speed; 60wpm, Office Equipment; fax, multi-line phones, copier, credit card machine, and scanner

EMPLOYMENT HISTORY

Ft. Bragg Federal Credit Union, Fayetteville, NC 07/2007 – 03/2011

Loan Officer

Analyzed documentation and monitored transactions for customers. Verified Commercial and wholesale bank business and other banking services. Managed the loan process from initiation through closing; managed home equity, mortgages, automobile, secured and unsecured loans; reviewed all transactions and processes for completeness and accuracy.

Responsible for ensuring quality service and effective operational support for internal business associates and external customers to produce accurate processing of loans. Completed all standard and non-standard transactions and documentation to support and maintain lending agreements in accordance with all Federal Banking Laws and guidelines.

Verified documentation preparations, reviewed exceptions and developed resolution and or alternate options to achieve loan agreements, performed file maintenance. Verify documents were paid in compliance according to policy guidelines.

Professional customer care and handled conflict through resolution with retention of client’s business.

Fort Sill National Bank, Fayetteville, NC 06/2006 – 07/2007

Customer Service Representative/Teller

Provide excellent customer service. Greet customers and potential customers for accounts. Open new accounts, process loan applications and conduct loan closings. Provide account maintenance upon customer request, order checks, and ATM/check cards.

Provided professional and knowledgeable assistance when handling account inquiries such as research on disputed account transactions and wire transfers. Answer multi-line phones, file, fax, and copy documents.

Performed Teller duties; check cashing, deposits, withdrawals, and loan payments; ordered supplies and cash from Federal Reserve to ensure continuous banking operations.

Market bank products and services. Provide instructional training to existing staff members on new policies and procedures.

Awarded Teller of the Month (June 2007)

Gifts & Things, Fayetteville, NC 2000 – 2004

Store Manager

Managed overall operations of gift shop; managed all accounts payables/receivables, payroll processing, and shop inventory levels; prepared requisitions for reordering and submitted to vendors in timely manner.

Developed creative and effective advertising displays to promote new products or scheduled sales events.

Interviewed, hired, and trained new store associates; handled all customer concerns through resolution and ultimately customer satisfaction and return business.

Sharon Wilson Page Two

Fantastic Sams Hair Salon, Fayetteville, NC 08/2002 – 09/2003

AFEES Beauty Salon, Fort Bragg, NC 08/1996 – 08/2002

Fantastic Sams Hair Salon, Fayetteville, NC 1994 – 1996

Solon Manager

Managed two salons in the Fayetteville area; handled accounts payable/receivables, payroll, and scheduling of stylist and shop staff. Handle interviews and training of new staff members.

Managed inventory and ordering of all salon supplies monthly; developed and set up all advertising displays as well as coordinating public advertisements events.

Resolved customer service taking special care to ensure issue, client, and resolution requested are understood and determined action to be taken to retain the client’s business and integrity.

Carried a full schedule of customers as a Licensed Hair Stylist.

EDUCATION AND TRAINING

Fayetteville Technical Community College, Fayetteville, NC

Mortgage Broker (Currently Enrolled)

Licensed Real Estate Agent (Current)

Word Processing & Keyboarding (2002)

Dudley’s Cosmetology University, Fayetteville, NC

Licensed Cosmetologist (Current)

Business Management Course Work

St. George’s Convent High School, Grenada, WI – High School Graduate (1993)

Earned four year St George’s Convent Achievement Scholarship Award (Cuba)

Volunteer: Fort Bragg Red Cross, Fort Bragg, NC

Dental Assistant, Assisted Dentist with dental procedures for Military Service Members and their families.

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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