Customer Service Manager

Joshua Rosner

President - BIG MONSTER TICKETS, LLC

********@*****.*** - 347-***-****

WORK EXPERIENCE

manager

BIG MONSTER TICKETS, LLC - Brooklyn, NY - 2007 to Present Managed internet-based business retailing tickets to sporting events, concerts, and Broadway shows. Hired part-time employee and seasonal staff; direct operations including purchasing, product selection, vendor relations, daily P&L and bookkeeping, pricing, sales and marketing, order fulfillment, shipping, and customer service.

ACHIEVEMENTS:

} Built business from the ground up, producing $500K in annual revenues and consistent year-over-year growth.

} Developed full-scale operations with over 4,000 tickets online constantly.

} Slashed costs and increased profit margins through bulk purchasing and searching for below-cost deals.

} Built substantial base of steady repeat customers through attractive deals, efficient service, and ethical business practices including honesty, integrity, and customer loyalty.

} Hire, train, and provide employee oversight to 1 assistant and temporary staff for seasonal rush. Kitchen Supervisor

Camp Yedidm - Brooklyn, NY - 2007 to 2011

Directed food-service operations of summer camp servicing 200 campers and staff. ACHIEVEMENTS:

} Managed 4-person kitchen staff and directed serving of 2 daily meals and snacks. Coordinated preparations for weekly trips including efficient packing of supplies and food, and loading buses.

} Managed inventory of canteen, keeping popular products in stock at all times.

} Kept costs down by negotiating with vendors for competitive pricing. EDUCATION

Bachelor of Arts

TOURO COLLEGE - Brooklyn, NY

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