Badreldeen Omer Ahmed

**** ******* ** *** *

Greensboro, NC 27407

336-***-****

acrrl5@r.postjobfree.com

Career Summary

Energetic, technical-minded computer service professional with 5+ year’s record of testing, troubleshooting and repairing desktop/laptop computers and peripherals. Hands-on experience in configuring and installing hardware and software. Knowledge of modern networks LAN, WAN, MAN and Wireless technologies and protocols. A+ Certified.

EDUCATION

Master of Science in Computer Information Technology/ 2011

North Carolina Agricultural and Technical State University, Greensboro, NC

PC Upgrade/Maintenances, II and Network Certification/ 2006

Guilford Technical Community College, Greensboro, NC

Bachelor Degree in Computer Science/ 1996

North Carolina Agricultural and Technical State University, Greensboro, NC A+ Certification, June 2006

KEY SKILLS

Data Communication Network

Operating System: MS Window XP, 7’s and UNIX

Networking: LAN/WAN VPN, CISCO Routers and Switches

Protocol: TCP/IP Suite, OSI Model, Ethernet and WAN

Fluent: English and Arabic

EXPERIENCE

Computer Helpdesk Services Analyst

DLB Computer Greensboro, NC (Jan 2013 – Jun 2015)

Experience in installing, configuration, troubleshooting windows and IOS

Operating system.

Offering technical support on-site or via phone or email

Provided support to mobile Devices, Desktop, Telephones and working

With PC hardware’s and software’s.

Troubleshoots and solves connectivity and operational with end devices.

Lab Technical Assistant

NCAT, School of Technology, Greensboro, NC (2009 to 2011)

Install and configure computer networks including LAN and WAN

Provided support of installation, troubleshooting and training.

Ensuring continuous Network availability to all system users

Provide technology assistance to staff and students for support of students center learning

PC Support Technician

Native River Apparel, High Point, NC (2005 to 2009)

Installation, Configuration, and Upgrading of hardware and software

Diagnosing and Troubleshooting

Data communication, Voice, Video and Network

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