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Quality Assurance Manager

Location:
Austin, TX
Posted:
September 19, 2015

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Resume:

CAREER SUMMARY:

Over twenty years of managerial experience, operation management, coordination of resources, administrative support and strategic planning and development of long term care settings. Decisive leader with exceptional leadership skills and the ability to achieve success in dynamic environments through implementation of efficient practices and problem solving. Team leader and strength in providing quality services to residents.

QUALIFICATIONS:

SOCIAL SERVICES DIRECTOR

Regent Care San Marcos, San Marcos, TX. 10/14- present

174 certified beds

Initial social history

Discharge planning

Referrals to home health

Ordered DME equipment for discharge

Issued NMNC

Processed NMNC appeals

Sent out care plan invitations

Conducted weekly care plan meetings

Completed MDS per schedule

IDT QA committee member

Weekly behavior committee chair person

Completed Grievances and kept logs

SOCIAL SERVICES DIRECTOR

Heritage Park and Nursing Rehabilitation Center, Austin, TX. 5/2014-10/2014

Company transferred to Heritage Park

203 certified beds

Behavioral building

Initial social history

Discharge planning

Referral to audiologist, eye doctor, dentist, psychiatrist, and psychologist

Quality Assurance Committee member

Grievance Committee chairperson

Care plan meeting coordinator

Admission paperwork

Advance Directive paperwork

Networking with other agencies

Referred resident to inpatient psychiatric care

SOCIAL SERVICE DIRECTOR

Elgin Nursing and Rehabilitation Center, Elgin, TX. Jan. 2013-4/2014

120 certified bed building

Initial social history

Discharge planning

Referral to eye doctor, audiologist, psychiatrist, psychologist and dentist

Quality Assurance Committee member

Grievance Committee chairperson

Care plan meeting coordinator

Admission paperwork

Advance Directive paperwork

Networking with other agencies

Marketing

ADMINISTRATOR

MedStar Care Center, Giddings, TX. June 2011-January 2013

50 certified bed building

Billed Medicare Part A & B claims

Reconciled trust fund accounts

Corrected time sheets

Admission paperwork

Maintained compliance with state and federal regulations

Maintained labor budget

Maintained department head’s budget

Started sub committee meetings

Conducted in services

Held quarterly QA committee meetings

ADMINISTRATOR

Rosewood Rehabilitation and Care Center, Converse, TX. April 2010-June 2011

100 certified bed building

Quality control on expense budget

Increasing revenue

Maintained labor budget

Maintained department head's budget

Maintained compliance with state and federal regulations

ASSISTANT ADMINISTRATOR/AL MANAGER

Windsor Nursing and Rehabilitation Center of Duval, Austin, TX. Dec. 2009 -April 2010

169 certified bed building

Organized quality assurance committee meetings

Interviewed and hired direct care staff and department managers

Maintained labor budget

Maintained departments’ budgets

Taught orientation classes for new hires

Maintained compliance with state and federal regulations

Assisted Living Manager for the assisted living section

Conducted, completed and sent abuse investigations to the State

Assessed paperwork on potential residents

ASSISTANT ADMINISTRATOR

Heritage Park Nursing and Rehabilitation Center, Austin, TX. Dec. 2008-Dec. 2009

203 certified bed building

Organized quality assurance committee meetings

Maintained labor budgets

Maintained departments’ budgets

Met with families concerning concerns of their loved ones

Recruited department managers

Maintained compliance with state and federal regulations

Conducted in service training for staff

Conducted orientation for new staff

Conducted, completed and sent abuse investigations to the State

Assessed paperwork for potential residents

SOCIAL SERVICE DIRECTOR

Rosewood Rehabilitation and Care Center, Converse, TX. Oct. 2007-Dec. 2008

Admissions

Completed social histories

Completed DNR and full code status

Care plan team member

QIP team member

All round committee member-chairperson for behavior committee

Organizing dental evaluations and completing 1263 forms for Medicaid

Discharge planning

Networking with other agencies to meet resident needs

Referrals to psychiatrists, psychologists, dentist, eye doctor, and podiatrist

Meeting with families and touring the facility for future residents

Gathering statements and interviewing witnesses for abuse allegations

SOCIAL SERVICE DIRECTOR

Regency Village Care Center, Austin, TX. Mar. 2005-Oct. 2007

Admissions

Completed social histories and DNR orders

Care plan team member

R5 committee member

IDT committee chairperson

Discharge planning

Network with other agencies for resident's needs

Refer to psychiatrist, psychologist, dentist, audiologist, podiatrist, and optometrist

Financial planning for long term residents

Palliative/Hospice/Pain/Restraint committee chairperson

DIRECTOR OF ICF/MR SERVICES

Premieant Inc., Austin, TX. Aug. 1995-Mar. 2005

Incorporated and developed acquired operations and services in January, 2001

Implemented cost containment methods and procedures to reduce expenses

Demonstrated ability to motivate and lead outstanding healthcare teams to provide top quality customer care

Proven record in the areas of program planning, development, and implementation to ensure Federal and State compliance with HHSC

Completed 84 social histories

Recruited, trained, and developed cohesive operations teams, monitored individual productivity and ability to achieve assigned objectives, conducted performance reviews and evaluations, and provided supervisory and management support at all levels

Conducted classroom and in service training of personnel, revised employee job descriptions, handbooks, and orientation materials

EDUCATIONAL BACKGROUND:

University Of Texas at Austin 1983-1988

Bachelors of Social Work

Midland College 2006-2008

Long Term Care Administration Certification Program

Field supervisor for TSU social work intern fall 2005-Spring 2006

Surrogate Decision Making Program volunteer Texas Department of Mental Health and Mental Retardation April 1998-2005

Licensed Bachelor's Social Worker (LBSW) August 1988-present

Long Term Care Administrator (LNFA) August 2008-present

Assisted Living Manager Certification January 2009-April 2010



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