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Manager Customer Service

Location:
Ludhiana, PB, India
Posted:
September 19, 2015

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Resume:

Mr. Honey Chum

Mobile: +918*********, +971********* E-mail: acrrga@r.postjobfree.com

PROFILE

I am a dedicated, passionate and self-driven professional with 12+ years of extensive work experience in logistic management, warehouse management, transport management, mineral water processing and distribution. Possess a proven success record of company establishment, process improvement and smoothly handling day-to-day operations. QUALIFICATIONS

COURSE

STREAM

BOARD /

UNIVERSITY

INSTITUTE

Bachelors Bachelor of

Arts (B.A.)

Punjab University Arya College for Boys,

India

2 Years

Diploma

E- commerce NA Software Technology

Group, India

Senior

Secondary

Arts P.S.E.B Private

Secondary NA

P.S.E.B. NM Jain Senior

Secondary School,

India

RELAVANT PROFESSIONAL EXPERIENCES

Manager - Operations

Krayger India Education L.L.P., India October 2014 – Till Date

(A division of Krayger Group of Companies Limited, Canada)

Obtained agent-license from Algonquin College, Ottawa.

Setting up of the India operations.

Obtained state license from Government of Punjab.

Strengthened company’s business by leading implementation of Project.

Recruiting of the staff. This includes developing the job descriptions and person specifications, preparing job adverts, checking application forms, short listing/screening, interviewing and eventually selecting candidates.

Trained, coached and mentored the staff to ensure smooth adoption of company’s new policies.

Updating firm’s case management system and maintenance of client’s file in accordance with agreed practice protocols.

Updating staff over the new policies introduced by Canadian and US High Commission.

Planning and delivering the training programs which include the inductions for the new employees.

Spearheaded cross functional initiative to achieve organization’s mission and in-line with the long-term vision.

Worked directly with departments, clients and management to achieve projected results. Manager - Operations

Krayger India Private Limited, India March 2013 – October 2014

(A division of Krayger Group of Companies Limited, Canada)

Started the business from scratch; including-brand registration and company registration in India.

Availed land for the commissioning of plant at subsidized rates.

Dealt with government department such as hydro electric, water, revenue, income tax, excise tax and sales tax.

Established distributer network in North-India region.

Recruiting of the staff. This includes developing the job descriptions and person specifications, preparing job adverts, checking application forms, short listing/screening, interviewing and eventually selecting candidates.

Trained, coached and mentored the staff to ensure smooth adoption of company’s new policies.

Aligned with transport companies and ware houses for the smooth movement of the product.

Manager - Operations

Mahabir Transport Company October 2003 – February 2013

Partnered successfully with Departments and Clients to produce outcome.

Increased revenue by exploring new markets.

Increased the client base

Strengthened company’s business by leading implementing of Project.

Handled government projects successfully.

Ensured the smooth working of ware house by implementing software BIOGRAPHICS

MARITAL STATUS: Single

DATE OF BIRTH: September 15, 1980

GENDER: Male

PASSPORT NUMBER: K9016215

AVAILABILITY TO JOIN: 2 Weeks

NATIONALITY Indian

LANGUAGES KNOWN: English, Hindi, Punjabi and Urdu

REFERENCES: Would be provided on request

DECLARATION

I am a dedicated professional, a keen listener and like to do things systematically. I believe in teamwork. To work and to become independent is my ultimate Goal. Listening to music & watching movies are some of my personal interests. Date: Signature:



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