Customer Service Human Resource

Carol J. Daugherty

**** ******* ******, *******, ** 35904 - 256-***-**** - **********@*****.***

OBJECTIVE

Seeking a challenging human resource position with a well-established organization.

QUALIFICATIONS

Problem-solver, detail-oriented, highly organized professional with excellent oral and written communication skills. Excellent interpersonal and customer service skills.

Proficient in Microsoft Word, Excel and PowerPoint.

EXPERIENCE

Red’s Plumbing & Gas Fitting 2010-Present

Part-Time Billing Clerk/Collector

Prepare customer invoices for current and past due accounts.

Contact customers regarding past due accounts.

Document receipt of payments and file paperwork.

First Southern State Bank (formerly Farmers and Merchants Bank) 2005-2009 Compliance Officer, Security Officer, Bank Secrecy Act Officer, Community Reinvestment Act Officer

Implemented and administered an effective compliance and security program that adhered to compliance regulations.

Developed, reviewed and updated policies, procedures, and forms.

Monitored employee adherence to policies and procedures to mitigate risks of non-compliance.

Prepared various weekly, monthly, and annual reports for management to communicate program activities and effectiveness.

Implemented and administered a new employee training program, annual security training program and online training courses and performed back-up training as needed.

Reviewed and filed Currency Transaction Reports and Monetary Instrument Logs.

Researched suspicious activity and completed Suspicious Activity Reports when necessary.

Developed and maintained watch list, risk rated accounts and monitored medium to high risk accounts.

Completed an annual Bank-Wide Risk Assessment, Bank Secrecy Act Risk Assessment and an IT Risk Assessment to identify and mitigate risks of non-compliance.

Conducted audits on Fair Lending, the Customer Information Program (CIP), Regulations CC, D and others.

Reviewed and updated the Community Reinvestment Act File and Disaster Recovery Plan.

Administered functions of the information security system to include adding, deleting, and updating user profiles and authorities.

Coordinated audit functions and responded to audit findings.

Daugherty Page 2

Compass Bank

Financial Sales Representative 2004-2005

Obtained loan applications, acquired loan documentation and performed loan closings.

Opened deposit accounts for new and existing customers.

Performed account maintenance and provided excellent customer service.

Contacted customers to promote and sell products and services.

Complied with bank policies and procedures.

SouthTrust Bank

Reporting Specialist, Risk Assessment Department 2002-2004

Researched hundreds of transactions daily using bank systems and internal contacts.

Identified and reported suspicious or unusual transactions.

Accurately and promptly filed Currency Transaction Reports and Monetary Instrument Logs required by the Bank Secrecy Act.

Repeatedly gained recognition for completing the highest number of transactions.

Telephone Financial Service Representative, Call Center 2001-2002

Answered customer inquiries and resolved problems via telephone.

Promoted and sold products and services to expand customer relationship.

Handled all information in a secure fashion, compliant with government and company regulations.

EDUCATION

Upper Iowa University, Fayette, Iowa

Master of Business Administration

Emphasis in Human Resource Management

Graduated – December 2014

Jacksonville State University, Jacksonville, Alabama

Bachelor of Arts in English

Minor in Business Management

Graduated – August 2001

Contact this candidate