Medical Customer Service

Latonya Fencher

** **** **** ****** ************, FL 32206 ● 904-***-**** ● acrr90@r.postjobfree.com

Objective

I am an experienced Certified Nursing Assistant with 9 plus years’ relevant experience and Certified Phlebotomist with 4 plus years’ relevant experience. Seeking to obtain a position in a reputable healthcare organization where I can best apply my clinical skills.

Qualifications

More than four year experience as phlebotomist

Blood collection by venipuncture

Patient care in a clinical setting

Knowledge of specimen collection

Ability to communicate and work in a fast paced, team-oriented atmosphere

Hard working, highly motivated team player and self-starter

Medical Terminology

Customer Service

Communication

Organizational skills

Leadership

Understanding of compliance and safety

Knowledge of infection control standards

Verbal and writing skills

Experience working in a hospital setting

Data Entry

MS Office

HIPAA Regulations

Fast Learner

Electronic Health Record Experience

Professional Experience

Baptist Medical Center

Jan 2002 - Present

Jacksonville, FL

Associate Care Provider II

Answered patient call signal lights, bells, and intercom systems to determine patients' needs.

Turned and reposition bedridden patients.

Assisted RNs in the care of patients with healthcare needs and maintaining a safe environment.

Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

Measured and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

Recorded vital signs, such as temperature, blood pressure, pulse, and respiration rate, as directed by medical or nursing staff.

Gathered information from caregivers, nurses, and physicians about patient condition, treatment plans, and appropriate activities

Changed bed linens and make beds

Record height and weight of patients

Protected and promoted resident rights and assisted the person to maintain independence.

Transported patients to treatment units, testing units, operating rooms,and other areas, using wheelchairs, stretchers, and moveable beds

Supplied, collected, and emptied bedpans

Preceptor for new hires

Super User

Help RNs in the care of patients, including activities of daily living, maintaining a safe environment

Peer Interview

Assisted patients in eating and drinking.

Phlebotomy/Venipuncture

Comprehensive understanding of compliance and safety.

Disposed of contaminated sharps, blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, and policies

Drawn blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Transported specimens or fluid samples from collection sites to laboratories

Matched laboratory requisition forms to specimen tubes.

Organized or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

Sitter

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Prepared meal trays; cleared bedside table, removed covers from food, opened containers

Re-orient the patient as to the appropriate; time, place, person

Straighten patients room, care for flower, and/or change bed linens when patient is out of bed

Provided fluids, ice as permitted

Accompanied patient off the unit as needed

Read or conversed with the patient

Stayed with patient at all times during assigned duty. Must be relieved for breaks and lunch/dinner

Baker Act Certification

Environmental Services

Emptied and cleaned trash containers.

Responded to calls for housekeeping problems, such as spills and broken glasses.

Education and Certifications

The Community Learning Institute

North Florida Medical Institute

State Of Florida Department Of Health

American Heart Association

Diploma

Certification Phlebotomy

Certified Nursing Assistant

Basic Life Support (BLS)

Quincy, FL

Jacksonville, FL

Jacksonville, FL

Jacksonville, FL

Highlights

Community Volunteer for Habitat Humanity

Provided Community Volunteer Service for Baptist Medical Center

Contact this candidate