WILLIAM E. SMITH

***** ***** *****, ****** ****, MI 49456

616-***-**** / acrr8j@r.postjobfree.com

Well rounded and versatile General Contractor seeking full time position using my knowledge, experience and management skills to impact positive growth for a company

AREAS OF EXPERTISE

Licensed General Contractor, Project Management, Budgeting, Project Estimating, Time Management, Customer Service, Communication Skills

PROFESSIONAL EXPERIENCE

Paul Davis Restoration, West Michigan 04/2006 – 08/2015

Owner – General Contractor

Licensed builder overseeing daily operations for residential & commercial restoration contractor business. Responsible for office operations, marketing, estimating, project management, tradesman sourcing & oversight for completion of projects, hiring, training

Key Accomplishments

Increased Sales from $1.6 Million to $3.8 Million with Lead Sources

Improved Customer Satisfaction from 38.5 to 64.7 for Net Promoter Score

Increased Customer referrals through marketing approaches to drive growth

WRT, ASD, FSRT, RRP certifications

Kelly Services Inc, Troy, MI 02/2004 – 04/2006

Accounts Receivable Manager

Oversee billing for company accounts, dispute & deduction resolution, new account setup, employee management, hiring, training,

Key Accomplishments

Improved DSO from 51.3 Days to 39.6 Days on $289 Million Account Balance

Improved Account Dispute resolution balance from $1.6 Million to $1.1 Million

Improved Employee Retention thus reducing Hiring & training costs

Sara Lee Foods, Borculo, MI 08/1998 – 10/2003

Company Credit Manager

Oversee $2.3 Billion accounts receivable for 2 divisions of Sara Lee Company, consolidation of 2 A/R Billing Systems, invoicing, deduction resolution, employee management, hiring, training

Key Accomplishments

Improved DSO from 48.9 Days to 37.8 Days on $265 Million Account Balance

Reduced Deduction Balance from $2.6 Million to $1.7 Million

Improved Cash Application Process with implementation of Lock Box system

LICENSING - CERTIFICATIONS

Michigan Residential Builders License

WRT – Water Restoration Technician from Institute of Inspection, Cleaning and Restoration Certification

ASD – Applied Structural Drying from Institute of Inspection, Cleaning and Restoration Certification

FSRT – Fire & Smoke Restoration Technician from Institute of Inspection, Cleaning and Restoration Certification

References furnished upon request