Customer Service Sales
Resume:
EDWARD FUNK
St. Albert, AB T8N 6T3 acrr82@r.postjobfree.com
MANAGEMENT PROFESSIONAL
Business Development – Small Business – Account Management
Results-driven professional with a progressive management career in small business development and growth. Skilled at developing and executing targeted business initiatives that drive customer growth, achieve sales objectives, and enhance bottom-line profits. Highly effective communicator and team leader with proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust. Visionary leader with a keen understanding of business priorities and demonstrated expertise in rapidly advancing business goals to revenue-producing activities.
CORE LEADERSHIP QUALIFICATIONS
• Team Building / Leadership • Operations Management • New Business Development
• Major Account Management • Business Planning • Market Penetration Strategies
• P&L / Budgeting / Cost Control • Consultative Selling Strategies • Account Development & Retention
• Staff Training &Development • Risk Management • Project Management
PROFESSIONAL EXPERIENCE
THE LINDE GROUP, Nisku, AB 2012 to 2015
International industrial gases and engineering company
BRANCH MANAGER
Manage Inside sales, Route sales drivers and AP/AR for our branch with a primary focus on customer service, timely delivery of product and cost control. All employees reporting to me are unionized and longer term employees. We are responsible for building the business through fostering better customer relationships along side the outside sales reps.
Built and maintained relationships with new and old corporate clients while maintaining a high level of customer service at the branch level to service all clientele.
On the board for the safety committee for the site.
Selected Accomplishments
Brought distribution costs under control. Improved accuracy of orders and on time delivery of product. Reduced maintenance and repair costs on our fleet of trucks.
DISCOUNT CAR AND TRUCK RENTALS, Edmonton, AB 2010 to 2012
Canadian owned vehicle rental company with over 300 locations coast to coast in Canada
BRANCH MANAGER
Manage daily operations of this growing branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of 25 branch employees across diverse functional areas including sales, accounts receivable / payable, and compliance. Manage branch P&L and maintain full accountability for the attainment of branch monthly goals.
Built and maintained relationships with new and old corporate clients while maintaining a high level of customer service at the branch level to service all clientele.
Provide operational support to facilitate the ongoing branch needs for recruitment, growth and development of all staff.
Board member and advisor in the re-organization of the call centre.
Selected Accomplishments:
Previous fiscal year, achieved highest Canadian branch sales for 2011.
Under my leadership transformed previous leaders’ consistent branch losses to consistent monthly gains.
Acquisitioned 3 of Alberta operations largest accounts.
EDWARD FUNK Page 2
THE WATERGEEKS LABORATORIES, Kelowna, B.C. 2007 to 2010
Premier bottle Filtration Company selling to retail stores across North America.
ACCOUNT MANAGER
Promoted and sold filtration products to clients across North America. Acquired accounts with Home Outfitters, Homesense, Coast Mountain Sports, Shopper’s Drugmart, Toys’r’us-USA, and Target.
Controller of US brokerages and sales.
Negotiator and facilitator to appointed US retailers.
Assisted in all facets of product design.
Selected Accomplishments:
Was a key player in the procurement of monetary funds for operations and stock options.
QUIZNOS SUBS, Edmonton, AB 2000 to 2009
A Franchise owner / operated restaurant chain with over 3000 locations in North America.
OWNER / OPERATOR
Controller of all daily branch operations, including branch construction.
Managed branch P & L, accounts receivable / payable, payroll, purchasing, sales, customer service and human resources.
Provided operational support to my territory locations in the facilitation of store audits, P&L reviews, marketing initiatives, and staff retention.
Maintained standards of excellence for territory locations, including my own.
Selected Accomplishments:
Achieved national recognition in 2 franchise contests for highest store sales.
Built a profitable consumer focused franchise from ground up. Branch showed profitability within first few months and under my ownership continued to consistently grow and maintain profit margins.
Nationally recognized for 5 years running, as one of the best operated locations.
EDUCATION / PROFESSIONAL
Chemical Technology Diploma – NAIT
Professional Development:
Professional Management Seminars – Crestcom
First Aid/CPR, WHMIS, TDG, Forklift training
Volunteering
Group Leader – Boys’ and Girls’ Club of Edmonton
Fundraising – Children’s Miracle Network
Group Leader / Teacher – Church Sabbath School
Missionary - Helped build a church in the Dominican Republic
Contact this candidate