Sales Customer Service

JENNENE D. YOUNG

**** ********** *****, ************, ** 46278 (C) 317-***-****

*******.*****@*****.***

Summary

Seeking a position to further my professional career and utilize my years of experience while adding value to the organization. My skill set overview includes: Youth Mentoring, Recruiting, Community Outreach, Admissions, Event Planning, Outside Sales, Planning/Forecasting, Training, and Customer Service.

Professional Experience

Fund Development Specialist 06/2015 to Present

Forest Manor Multi-Service Center – Indianapolis, IN

Develop strategies for fund raising campaigns, direct mail and social media campaigns, special events, etc.

Oversee public relation efforts, marketing and cultivation of events

Assist with website design, maintenance, content, as well as additional center promotional materials

Create and maintain donor database while soliciting new potential donors

Work with the Board of Directors and other volunteers/staff to reach fundraising goals

Develop press releases and create monthly newsletters

Manage event budgets, staff, and volunteer efforts

Provide administrative support to the CEO to include project management and the planning/coordination of events

Solicit and manage event sponsors

Title I Reading Specialist/Mentor Coordinator 10/2014 to 06/2015

Tindley Schools – Indianapolis, IN

Create classroom curriculum and interactive activities to engage scholars

Develop motivational tools to assist scholars in applying reading comprehension skills

Provide class instruction and in-class one-on-one assistance and support to scholars

Track and evaluate scholars’ progress

Provide in-class support to struggling scholars in their regular ELA environment

Serve as community relations and community outreach liaison for Tindley Collegiate Academy

Lead facilitator for community speakers and school programs

Coordinator of the Coaches for College Mentor Program

Provide family outreach to parents/guardians as well as on-site mentoring to scholars

Create mentoring curriculum and lead workshops to scholars and mentors

Monitor and track scholars’ behavior and provide incentives to maintain positive behavior

Closely work with principal to ensure all programs are aligned to the school mission and culture

Create and initiate surveys for the school and program feedback

Mentor Program Coordinator/Admissions Operations Specialist 07/2013 to 10/2014

Tindley Schools – Indianapolis, IN

Successfully grew the mentor program by recruiting over 160 mentors from a starting base of 9 mentors

Implemented and launched the Coaches for College Program with the ultimate goal of every scholar having their own one-on-one mentor

Coordinated weekly face-to-face mentor sessions with scholars/mentors in efforts to align with the school culture

Organized formal programming and topics for every mentor session

Established workshops, seminars, and events to promote academic, personal, and social development with the scholars

Worked as a liaison between scholars, teachers, and mentors to track the success of the program

Promoted the program in the local community to recruit mentors as well as acquire programming and funding

Coordinated and facilitated weekly school-wide assemblies with notable speakers

Received corporate grants and donations due to effective marketing of the program and its mission

Established community partners

Assisted with on-site mentoring

Was responsible for recruiting and enrolling scholars for 5 schools

Successfully enrolled 95% capacity to goal amongst the school network

Oversaw record management of approximately 2,000 scholars

Established and facilitated Community Outreach and Events

National Accounts Sales Manager 01/2007 to 03/2011

Audiovox Electronics Corporation

Responsible for strategic planning of $20 million in sales annually

Develop annual sales plans to maintain and expand sales opportunities and margin growth

Ensure monthly, quarterly, and annual sales goals are met

Identify opportunities to increase current product category assortment with new product introductions

Work closely with buyers to insure proper sku assortment and sell-thru levels are maintained

Present to vendors new innovations and technology enhancements

Analyze market and competitive data and recommend changes as needed

Plan and create promotional activities to increase sales and drive growth

Review forecasts and track order fulfillment

Generate weekly reports to identify positive and negative trends

Travel to vendor site to establish and sustain customer relations

Planogram merchandising of vendor skus

Managed independent sales rep firms

Product Category Sales Specialist 08/2005 to 01/2007

Thomson Inc.

Met and surpassed Q1 2006 sales goal by 22%

Achieved Q1 2006 “Make the Quarter” initiative

Met and surpassed Q2 2006 sales goal by 95%

Achieved Q2 2006 “Make the Quarter” initiative

Achieved 1H 2006 Sales goals

Received 2005 Outstanding Contribution Award

Managed .com businesses and grew .com overall business by 60%

Successfully managed over 250 different skus

Successfully conducted demand planning and sales analyzing on over 350 models and forecast weekly retail sales inventory

Participated in the setup of field sales representatives with B2B site use, OSB, Quickplace, and Media Library

International Trainer 2003 to 08/2005

Thomson Inc.

Educated department on system functions and departmental procedures

Selected as company’s exclusive and lead training representative to participate in a $500 million department outsourcing implementation to Accenture

Achieved and surpassed company’s training schedule and deadlines in the Manila, Philippines training program

Chosen as chief facilitator to provide ongoing support to the Philippine staff while trouble-shooting issues with the Indianapolis National and Regional sales teams

Developed procedural manual for Accenture employees and managers

Created sales process for Accenture staff, Thomson Sales and Product Management teams

Made multiple visits to the Philippines office for onsite training of staff

National Accounts Administrator 01/1997 to 2003

Thomson Inc.

Consistently met and exceeded department goals

Eliminated all domestic and import billing/invoicing disputes over 180 days

Recouped over 50% of outstanding receivables prior to bankruptcy filings

Successful in negotiating vendor settlements totaling over $500k

Maintained a vendor portfolio to provide account maintenance

Served as a liaison between the Vendor, Customer Services and Sales

Reviewed vendor accounts to identify positive or negative trends

Credit Manager 07/1994 to 01/1997

Norwest Financial

Established 3-4 new finance dealers per month

Awarded for individually having the top sales in the Midwest Region

Successful in reducing consumer debt load by 25-30% in financial planning consultations

Formulated and analyzed decisions on consumer loans and real estate applications

Implemented various sales tactics and plans for advertising to develop business

Made weekly sales calls to potential and existing vendors

Provided financial counseling and planning to generate new business

Led seminars for improving branch activity and sales

Assisted in branch recruitment

Education

Purdue University – West Lafayette, IN 1990-1994

Bachelor of Science

** Bachelor of Science with a minor in Computer Science

References available upon request

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