Customer Service Manager

Mohamed Sheriza

Toronto. Ontario.

***********@*****.***

Store Manager - Midas Automotive

Scarborough, ON

To obtain a position within a prosperous company which would allow me to utilize my skills for growth and greater achievement.

• Excellent interpersonal and communication skills

• Highly experienced in providing professional and courteous customer service

• Self-motivated

• Strong knowledge of Accounting Software quick Books and Microsoft office (Bank Of reconcile, Word, Excel, Power point, Access Database)

• Fast learner; ability to work successfully with a team or independently; strong organizational skills; capable of handling multiple tasks and working under stress and meet challenging deadlines.

Work Experience

Store Manager

Midas Automotive

2013 to Present

At a site with the potential for aggressive growth. Accountable for customer service, staff training and motivation, purchasing, and inventory control. Motivated 10 employees - consisting of 1 shop manager, 6 mechanics, and 3 office staff - to perform at "personal-best" levels.

Selected Achievements:

* Attracted and closed in-person sales with repeat clients from as far away as 200 km

* Instrumental in successfully negotiating more favorable deals involving fleet services, banks, suppliers (e.g., Ford, GM), and utilities

* Eliminated staff turnover levels by recognizing the worth of capable employees

* Introduced a variety of employee (individual and group) incentive programs - involving "up selling", cost of sales, and net/net profit margins - to boost productivity, efficiency, and performance levels

Bell Canada

Escalations/Call Center Associate

2010 to 2013

HIGHLIGHTS OF QUALIFICATIONS

•Proven experience handling “escalated” customer service calls with Bell Canada.

•Solid track record of providing professional and consistent customer service.

•Demonstrated experience dispatching calls and scheduling service assignments for technicians.

•Excellent telephone manners and solid interpersonal skill.

•Superior communication skills – able to communicate clearly both orally and in writing.

•Strong writing skills – skilled in writing accurately, clearly and informatively.

•Proven track record meeting tight deadlines; able to work under pressure.

•Detailed oriented – able to produce accurate work while working in a fast paced environment.

•Motivated problem solver who is able to exercise good judgment and take initiative.

•Skilled in MS Office – Word, Excel and PowerPoint; typing speed 56 wpm.

Atlantic Data Communications Inc..

2005-2010

Manager(Operations)/Team leader

Responsible for internal sales service.

Managed workflow for an office of 20 DIALERS and agents

Setup Predictive dialer with loading leads. Extract data from system and screening the agents.

Coordinated the workload and tracking personnel in arranging shipments of customer orders via company-owned fleet and common carriers.

Assisted in the balancing of monthly accounts and preparation of payroll

Completed all related clerical responsibilities

Atlantic Data Communications Inc..

Manager/Team leader

2005-2010

Responsible for internal sales service.

Managed workflow for an office of 20 DIALERS and agents

Setup Predictive dialer with loading leads. Extract data from system and screening the agents.

Coordinated the workload and tracking personnel in arranging shipments of customer orders via company-owned fleet and common carriers.

Assisted in the balancing of monthly accounts and preparation of payroll

Completed all related clerical responsibilities

Data com marketing

Telephone Sales Representative

2002-2005

Set up and established new territory by:

Devising a technique for introducing the sales concept and the product to customers.

Designing an introductory call script that is now standard for the department.

Developing a strategy for attacking and penetrating a customer master list.

Developing complete managerial outline for continued growth and success of the department.

Answered incoming calls. Responded to enquiries and concerns

Recorded and processed orders

Carried out regular inventory of stock

Dealt with cash and credit payments

Handled backorders and credit notes

Updated records and files

Education

Ryerson University - Degree in Accounting.

Diploma in Quick Book

University Of Guyana – BA in Management.

Additional Information

Sound knowledge Accounting such as QuickBooks, bank of reconcile, etc.

• Ability to elicit confidence & build rapport

• Ability to work in a fast-paced, intense environment smoothly

• Ability to balance books & handle finances in a responsible manner

• Able & willing to assist co-workers, supervisors, and clients in a cooperative manner

• Budget experience of 75 - 80 % gross margins & payroll budget of 20 - 30%

• Competent & reliable professional, committed to top quality customer service

• Demonstrated Computer Skills in Microsoft Office Systems, Enterprise, Accounting Software, Data Entry, Internet Explorer & Email

• Excellent record of dependability & reliability

• Post-secondary education in Financial Management Courses

• Possess excellent communication in English

• Work well under pressure to meet deadlines

Contact this candidate