Manager Scheduler Event Coordinator Customer Service

Highly dynamic, motivated, and versatile professional, offering comprehensive knowledge and background in providing customer service and leadership toward organizational growth and advancement

Equipped with general management, team-building, problem-solving, and oral and verbal communication skills honed from extensive experience within the airline industry. Recognized for integrity, solid work ethic, and exemplary dedication to perform beyond established goals and directions. Adept at performing diverse functions and following instructions independently; along with the ability to work collaboratively in a team environment and creatively solve identified problems. Articulate communicator with a naturally personable attitude, capable of establishing intuitive connections with diverse individuals.

Functional Skills

Customer Service

Provided high-quality customer service by interacting with clients to identify their needs, provide information, and answer and address questions and requests.

Regularly communicated with multiple departments comprised of ground personnel, ticket agents, dispatch personnel, flight attendants, and the management to ensure a safe flight and world-class customer experience of all passengers.

General Operations Management

Obtained comprehensive knowledge of DSP scheduling code on processors, meteorology, and flight planning (Sabre®).

Ensured a safe, comfortable, on-time, and efficient operation of the aircraft through regular checking of performance and position, pre-flight checklist on engines, hydraulics, and other systems; and through the creation of a flight plan on the altitude for the flight, route to be taken, and amount of fuel required.

Team Building and Interpersonal Skills

Expertly handled group dynamics, while motivating and working with high-caliber teams of professionals to deliver exceptional results.

Displayed outstanding aptitudes to provide guidance and assistance to support the achievement of organizational goals.

Exemplified ability to build and strengthen positive work relationships with individuals of diverse backgrounds to support business operations.

Problem Solving and Decision-Making

Demonstrated strong ability to evaluate issues and problems to formulate strategic solutions for complex situations.

Utilized logic and reasoning skills to assess the strengths and weaknesses of solutions, conclusions, and approaches.

Resourcefulness and Versatility

Leveraged expertise in adapting to challenging and fast-paced working environments, accomplishing tasks and functions with minimal supervision, and maximizing available resources to complete assigned duties and functions on time.

Growth and Development Impact

Earned numerous letters of recognition from customers and flight management including chief executive officers of United Airlines.

Work History

United Airlines, Chicago, IL 1989–Present

Captain Pilot in Command Second in Command

Nail and Tanning Salon, Schaumburg, IL

Owner Operator

Education and Credentials

Bachelor of Science in Business Administration

With Concentration in Aeronautical Studies, Minor in Photo Journalism (Communications), Army ROTC Scholarship

University of North Dakota, Grand Forks, ND

United States Army Flight School, Graduated #1 United States Army, Flight School, Fort Rucker, AL

FAA (DSP) Certification: In Progress; Expected Date of Completion: Oct 2015

Airline Transport Pilot (ATP) Certified Flight Instructor Instrument (CFII): Airplane and Rotorcraft

Flight Engineer Certificate

Professional Development

Dispatch Ground School Completed (Written Examination Passed)

Professional Affiliations

Aircraft Owners and Pilots Association Experimental Aircraft Association

Activities

Leader–Boy Scout of America, Crystal Lake, IL/Mentor to Eagle Scout Candidates

Volunteer Teenage Club Soccer Coach/Assistant Coach–Soccer Association, Lake in the Hills, IL

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