Dear Sir / Madam

Application for Employment

My work experience gained and which are apt to the requirements for this position are as follows:-

1.19 years middle and senior academic operational management level experience in higher and further education sectors of both public and private educational environs.

2.Currently General Manager (GM) at one of SA’s leading national private education institution in Pretoria.

3.Previously Member of a corporate training company and managed all education and operational management functions..

4.Previously appointed as Chief Operations Officer (COO) at a private higher education institute and responsible for all operations and then "new business" sales and CRM for the campus, on a national level. The Institute provides PhD, Masters, Degree, Diploma and Certificate qualifications in a boutique university setting,

5.Previously appointed as General Manager of a National Flagship campus, at one of SA’s leading national private education institutions, and was primarily responsible for Academic, Business Development and Sales Management Operations for this national flagship campus.

6.Managed Operations of elite Academic services and programmes, both on a national and international level for the past 19 years. The experience gained in this full spectrum of services was in a managerial capacity in all Client Centric areas of an educational institution and Organisational Operational Development played a primary role in my responsibilities.

7.Was appointed as Head of Student Services and subsequently appointed as Head of Academic Services for an international university which is placed in the list of top 50 universities in the world.

8.As Registrar of another national and internationally recognized institution, my primary responsibilities were the sell and promotion of MBA qualifications in South and Southern Africa.

9.As Head of Business Studies for a public university, academic and business development with corporate clients was a necessity.

10.Have gained 10 years of Higher Education Operational and Managerial experience in a public sector institution and 9 years in private sector institutions that were on national and international platforms.

11.Enhanced customer relationship management (CRM) skills attained, via all levels of clientele i.e. Students, Parents, Government and Industry Sector Clientele related to Foundation Phase, Undergraduate and Post-Graduate levels of national and international Higher Education areas

12.Managed all aspects of Sales and Marketing Operations in the executive education industry at both national and International levels and further gaining experience in project management, creation and implementation of processing and procedural systems, in almost the full spectrum of services related to the higher and further education ethos.

13.Managed projects, implementation and monitoring of all ICT processes and procedures for academic, student administration and sales support in national and international regions and ensuring provision of a professional and quality front-end and back-end client support service to students and all other relevant stakeholders.

14.Financial and budget management experience gained in the public and private sectors of higher and further education, controlling budgets ranging from R 3 million to R 32 million annual turnovers.

15.Experienced gained in the accreditation and re-accreditation processes of the higher and further education sector as per CHE/HEQC, UMALUSI and QCTO requirements, and international governmental accrediting bodies.

Gaining maximum exposure from these and other responsibilities mentioned in my CV, my communication skills, both verbal and written, presentation skills, interpersonal skills and managerial have been refined and suits the executive and corporate culture imminent in our current economic environment. Furthermore, maintaining quality, efficiency and reliability has been priorities amongst others on my personal checklist.

It is therefore eagerly anticipated that the above together with my curriculum vitae, will trigger a positive response towards attaining success in securing an interview for this position, and thus afford me the opportunity to present to you, an in-depth view of my skills, capabilities and experience gained.

Thanks and best Wishes

Yusuf Essack

Curriculum Vitae

2014

Personal Details

Name : Yusuf Essack

Age : 46 – 680-***-**** 089

Nationality : South African

Status : Married – 2 kids

Residential Address : 38 Falcon Road, Greenhills

Contact No.’s : 061-**-**-*** / 084-***-**** (cell)

Work Experience

Sept 2014 – Current : General Manager

Damelin Education Group – Pretoria Campus

Responsible for the overall management of all post-matric and executive sales, academic, finance operational aspects of the campus.

Manage the delivery of quality service and support to all relevant stakeholders.

Manage the overall business and financial aspects of the Pretoria campus.

Responsible for decision making and strategy of business development operations for the campus.

Responsible for all facilities maintenance and operations at the Pretoria campus.

June 2013 – Aug 2014 : Managing Member

ETISA – Executive Training Institute of South Africa

Responsible for entire operational start-up of this business

Create sales processes and procedures for new and continued customer business.

Manage the delivery of quality academic service and support to all relevant stakeholders.

Manage all aspects of administrative and negotiations towards advancement of this business

Responsible for all decision making and strategy for this business

June 2011 – May 2013: COO (Chief Operations Officer)

The Da Vinci Institute

Responsible for national level operations and new business for the campus.

Create sales processes and procedures for new and continued customer business.

Manage the delivery of quality service and support to all relevant stakeholders.

Manage key accounts management, institutional delivery operations and customer relationship management (CRM) aspects of the campus.

Managed operations of all certificate, diploma, degree, masters and doctoral qualifications of the campus.

.

Nov2010 – May 2011: General Manager

Damelin Education Group – Benoni City Campus

Responsible to start this new campus from “scratch”

Ensured sales figures and student enrolment targets were attained.

Responsible for decision making and strategy of business development for the campus.

Manage the delivery of quality service and support to all relevant stakeholders.

Responsible for the initiation of post-matric and executive sales and business for this campus in all aspects.

Overall management of all academic, administrative and operational functions.

Manage the overall business and financial aspects of the Benoni campus

Aug 2009 – Oct 2010: General Manager

Damelin Education Group – National Flagship Campus – Randburg

Responsible for the overall management of all post-matric and executive sales, academic, administrative and operational aspects of the campus.

Manage the delivery of quality service and support to all relevant stakeholders.

Manage the overall business and financial aspects of the Randburg campus.

Responsible for decision making and strategy of business development for the campus.

Responsible for both Local and National offices based at the Randburg campus.

Jun 2007 – Jul 2009: Head –Academic Services: Student Services Centre

Monash University South Africa

Maintain academic operations, effective liaison and consultative relationships with all Heads of Schools (i.e. Schools of Arts, Business & Commerce and IT), students and stakeholders.

Manage all co-ordination and academic administration operations of the campus. (i.e. Course Planning and Advice, Degree and Subject semester offerings, Examinations and Assessments,

Academic Progress Matters, Degree Completions and Confirmations, Customer/ Client Services, Graduation Co-ordination Bursaries and Scholarships, Timetabling, etc.)

Responsible for decision making and strategy of all academic operations and administrative processes.

Jan 2005 – June 2007: Head: Student Services Centre

Monash University South Africa

Responsible for the creation and implementation of a Client Service and Support Centre for the university (in liaison with Monash University Australia)

Manage all co-ordination and student recruitment / administration operations of the campus (i.e. Admissions, Enrolments, Student Fees and Accounts, Course Planning and Advice, Examinations and Assessments, Degree and Subject semester offerings, Academic Progress Matters, Degree Completions and Confirmations, Graduation Co-ordination, Timetabling etc.).

Maintain efficient and effective Client Relationship Management with Students and Stakeholders.

Responsible for decision making and strategy of all university student administrative processes.

Responsible for all Budget Control and expenditure of the centre.

Feb 2003 - Dec 2004: Registrar: Regent Business School

MANCOSA (Management College of Southern Africa)

Responsible for National Sales and Marketing of executive product offerings (MBA)

Manage marketing and client liaison operations for executive support and recruitment in national and international countries.

Manage IT Division and the Student Enrolment / Administration Division for the organization, both nationally and internationally.

Manage and implement project operations and processes for all academic administration departments.

Oct 1992 - Dec 2002: Head / Co-ordinator: Part-Time Studies Business Unit

Durban University of Technology (DUT) (10 years)

Responsible for Sales and Business Development of part-time studies, services and its product offerings.

Manage and co-ordinate all academic administration operations of the Part-Time Studies Unit for the entire organisation.

Monitor and responsible for all salaries and financial issues related to this unit.

Nov 1987 - Sept 1992: Head: Administration - Fashion Gear (Pty) Ltd

Accountable for all administrative departments i.e. Human Resources, Accounts, IT Dept, Despatch, Stock Inventory, Warehousing, Marketing.

Apr 1994 - Oct 1997: Managing Director: WageTech CC (2nd Job)

Whilst employed, I initiated and created a Payroll Services company, who's Target Market, was Clothing Manufacturers. I provided a fully computerized payroll service from clock cards to management information reports / PAYE reports. This company was later sold at a profit.

References

Mr Neil Manson Mr A Shaikh

Course Director Director: Quality Assurance

Monash University South Africa MANCOSA

Gauteng Durban

072******* 083******* / 071*******

acrqv5@r.postjobfree.com acrqv5@r.postjobfree.com

Advocate Nazreen Shaikh Prof Ben Anderson

Head of Department CEO

UNISA / Monash University South Africa The Da Vinci Institute of Technology and Management

Gauteng Gauteng

083******* 083*******

acrqv5@r.postjobfree.com acrqv5@r.postjobfree.com

Skills Development and Achievements

Technological Skills Acquired:

Software

Windows 98 / 2000 / XP, Ms Office 98 / 2000 – Excel / Word / Power Point / Access

Visual Basic / HTML / Delphi (Programming Languages),

Microsoft Disk Operating Systems (Ms-Dos) / Ver 3.3 / Ver 5.0 / Ver 6.0,

NewsMaster (Desk top Publishing)

PC COBOL (Programming),

Quattro Pro / Ver 4 / Ver 5 (Accounting Workbook)

Groupwise Software (E-Mail and Shared tasks),

Novell Software (Networking)

ITS Student Software, USAP (Universal Student Administration Programme)

Paywise Payroll Software

Callista Student Administration Software

SMS communication software

ICAS Student Management Software

Moodle

Hardware

PC and Network Computers –

Pentium /1/2/3/4, Laptops - Pentium /1/2/3/4,

Data Projectors, Overhead Projectors,

Scanners, CD R/Writers, DVD R/Writers, Jetflash Memory Removable discs.

Achievements

Nominated for Employee of the Year - 2008 - (Monash University South Africa).

Chairman: Personnel Committee – Azaadville Secondary School (2008 – Current) .

Member: Skills Development Committee – Monash University South Africa (2007 – Current).

Received a Valued Damelin General Manager Award : 2010

Academic Skills and Experience Acquired

Matric

Orient Boys High School Afrikaans, English, Biology

1996 History, Speech and Drama, Mathematics

Diploma in Computer Programming

Thaker Computers (Pty) Ltd : Computer Programming (COBOL)

Feb 1989 – Dec 1989 Structured Programming Methods

Microsoft Disk Operating Sys. (Ms-Dos)

G W Basic (Basic Programming)

ANS74 Cobol Language

ANS74 Practical Language Compilation

National Diploma : Information Technology

Durban Institute of Technology Information Systems 101

(Arising out of the merger bet. Natal Information Systems 201

Technikon and M L Sultan Technikon) Information Systems 301

1997 – 2002 Development Software 101 - Programming

Development Software 201 - Natural

Development Software 202 - Visual Basic

Development Software 3 – 1 Year Project –

High School Software Program successfully completed and Implemented.

Technical Programming 101 – Pascal

Systems Software 101

Systems Software 102

Systems software 201

I T Skills 101 - Communication Skills

I T Skills 102 - Entrepreneurial Skills

Applied Prog. - Oracle/SQL/Adabas

National Diploma : Organisation and Work Study (Incomplete)

Durban Institute of Technology Production Planning and Control 1

(1993) Work Study 1

Costing and Estimating 1

Certificates :

Alpine Heath (Drakensburg): (2003) Certificate in Skills Development

Technikon South Africa: (2003) Certificate in Recognition of Prior Learning

Monash University South Africa (2008) Excel Advanced - Certificate in Competence (82%)

Monash University South Africa (2008) Project Management - Certificate of Attendance

Current Studies :-

Masters of Science (MSC) : Management of Technology and Innovation

The Da Vinci Institute of Technology Management

Work Experience and Skills Acquired

Employer : The Da Vinci Institute

Position : COO : Sales and Delivery

Period : June 2011 – Current

Diagrammatical Representation of Employee Positioning

Appointed as COO and responsible for the : -

Ensuring effective management, measurement and operations of Key Account Management activities and procedures for executive education delivery.

Overseeing Management of Administrative processes for the campus by ensuring effective and efficient streamlining of processes and procedures in the Administration Centre.

Ensuring the provision of quality student service by maintaining user friendly services and professionalism.

Effective co-ordination of the operations of the Institute's Delivery to executive clientele and external stakeholders via the management of its housekeeping, catering and facility divisions.

Solely responsible for marketing and sales of new business including being solely responsible for the design and development of sales material, processes and procedures for the promotion of all educational product offerings.

Initiation of all Sales Processes and Procedures for the Institute, and the design and development of Sales Material.

Tendering to Corporations and Government

Employer : Damelin Education Group

Position : General Manager – National Flagship Campus (Randburg)

Period : August 2009 – Current

Diagrammatical Representation of Employee Positioning

Appointed as General Manager and responsible for the overall responsibility of :-

Academic Administration

-Effective co-ordination of the management of all academic administrative operations of the campus by ensuring effective and efficient streamlining of processes and procedures.

-Ensuring the provision of quality student service by maintaining user friendly operations and professionalism.

-The provision of quality enriched operations deliverance of important student events such as Graduation, Assessments, Orientation and other campus events.

Dept. of Higher Education (Local and National Functioning)

-Oversee the management and provision of operations in an advisory and support role to the Heads of the Academics and its constituents with respect to its deliverance of all programme offerings of the campus.

-Consistent Liaison with Heads of Faculties in a consultative role to ensure efficient control of academic administrative responsibilities of programme offerings.

-Provide total co-ordination of the Management of Academic Operations on Campus.

-Ensure regular monitoring of Academic and Administrative deliverance via lecturer evaluations and the rollout of QA practices as per CHE requirements.

Dept. of Further Education and Training (Local and National Functioning)

-Oversee the management and provision of operations n an advisory and support role to the Heads of the Academics and its constituents with respect to its deliverance of all programme offerings of the campus.

-Consistent Liaison with Heads of Faculties in a consultative role to ensure efficient control of academic administrative responsibilities of programme offerings.

-Provide total co-ordination of the Management of Academic Operations on Campus.

-Ensure regular monitoring of Academic and Administrative deliverance via lecturer evaluations and the rollout of QA practices as per UMALUSI requirements.

-

Sales and Marketing

-Directly responsible for the generation of business for the campus.

-Ensure consistent and proactive strategy of business development for the campus.

-Liaison with external stakeholders and corporate clients from a branding and sales perspective.

-Ensuring clear communication lines between the front desk staff and back office personnel.

-

Accounts and Finance

-Plan the Control all aspects of the Budget for Damelin Randburg. ( Annual Budget spend of R 32 million)

-Facilitate the management of Petty Cash

-Monitor and co-ordinate all refunds and operational matters including any legal actions emanating from this area.

-Constant liaison with accounts management to ascertain daily, monthly and annual progress.

-Handle all legal matters pertaining to the Campus on a financial level.

Maintenance and Facilities

-Responsible for the management of the upkeep and image of the campus.

-Liaison and contractual responsibilities with support providers such as the Canteen, Cleaning Services, Security and IT support companies.

Employer : Monash University South Africa

Position : Head : Academic Services

Period : June 2007 – July 2009

Diagrammatical Representation of Employee Positioning

Appointed as Head/ Co-ordinator : Academic Services and responsible for Management of :-

Client Services Centre and Front Counter Support

-Directly responsible for the Client Services Centre and Front Counter Support operations.

-Co-ordinate the provision of quality service operations to clients (students, parents and other stakeholders).

-Ensuring clear communication operations between the front desk staff and back office personnel.

Course Planning and Advice for Faculties of Arts, Business and Commerce, Information Technology and The Foundation Programme (consisting of 3 pathways i.e. Arts, Commerce and IT)

-Effective management and co-ordination of all academic programme offerings of the university in respect of the structure setting and availability of subjects per semester.

-Overseeing and operational functioning of all academic administrative processes and procedures for the abovementioned programmes.

-Provision of quality student service in respect of course planning and advice to ensure clear and accurate direction of studies.

-Provision of Course Maps for all programmes to staff and students per semester basis.

Academic Progress and Timetabling

-Management and direct involvement of student’s academic performance at the university.

-Facilitation of formal proceedings operations to identify and investigate weak academic students and the subsequent actions to be taken.

-Servicing student academic issues and solving other academic challenges experienced by students and staff.

Academic Liaison and Support

-Manage and provide support in an advisory and support role to Academics in respect of all programme offerings of the university.

-Consistent Liaison with Heads of Faculties in a consultative role to ensure efficient control of academic administrative responsibilities of programme offerings.

-Provide total co-ordination and operations of course completions (confirmation of achievement of programme offerings by students) and being directly involved in the administration management of the graduation event.

-Ensure regular monitoring and updating of the university website including the academic and administrative information being presented.

Assessment and Graduation

-Co-ordination of all examination processes and operations for all programme offerings of the university.

-Facilitation and implementation of formal proceedings for examination irregularities instigated by students.

-Supervision of all Exam and Academic time-tabling for the university.

Staffing and General Duties

-Offer superior and professional services and operations to client in order to gain quality customer relationships (CRM).

-Formulate operational policies and procedure for easier and more efficient services of the Student Services Centre.

-As Head : Academic Services, academic service officers are guided to remain customer focused and to ensure customer satisfaction operations is kept at the highest possible level.

-Maintain stringent scrutiny of client information to evaluate and determine accessibility into the institution and thus vast experience and knowledge has been gained with procedures and processes required by governmental authorities and accrediting bodies like SAQA, CHE and DOE.

-Design operational processes and formal documentation for internal and external interaction and communication.

-Authorise and confirm all outgoing correspondence related to student administrative and academic functions.

-Control all departmental registries and staff, including the maintenance and application of the filing system.

-Manage, monitor and safeguard all learner records and develop a learner record management policy.

-Provide an advisory role to clients with regard to financial planning and acting as liaison between clients and financial institutions in order to obtain study loans, financial assistance etc.

-Structure and implement effective payment plans for clients and students.

-Liaise and communicate with all levels of clientele, ranging from college students and clerks to Directors, Doctors, CA’s, and Members of Parliament etc.

-Manage and monitor cost effective utilization of operations as per the allocated budgets.

Student Records Management

-Overall supervision of student records (inc. student files) and qualification achievements.

Employer : Monash University South Africa

Position : Head : Student Services Centre

Period : Jan 2005 – June 2007

Diagrammatical Representation of Employee Positioning

Appointed as Manager : Student Services Centre and responsible for Management of the :-

Student Admissions / Enrolments / Student Fees /Student Academic Administration Operations

-Effective operations management to streamline all administrative processes and procedures so as to

achieve an almost effortless access and admittance of national and international clients into the institution, the continuous provision of academic administration support .

-Manage student service officers and be directly involved in playing an advisory and support role to

professional and non-professional clientele.

-Offer superior and professional operational services and support to client in order to gain quality customer relationships (CRM).

-Formulate operational policies and procedure for easier and more efficient services of the Student Services Centre and to align this to the international standards maintained by Monash University.

-As Head of student services centre, student services officer are guided to remain customer focused and to ensure customer satisfaction operations is kept at the highest possible level.

-Maintain stringent scrutiny of client information to evaluate and determine accessibility into the institution and thus vast experience and knowledge has been gained with procedures and processes required by governmental authorities and accrediting bodies like SAQA, CHE and DOE.

-Design processes and formal documentation for internal and external interaction and communication.

-Authorise and confirm all outgoing correspondence related to student administrative and academic functions.

-Control all departmental registries and staff, including the maintenance and application of the filing system.

-Manage, monitor and safeguard all learner records and develop a learner record management policy.

-Provide an advisory role to clients with regard to financial planning and acting as liaison between clients and financial institutions in order to obtain study loans, financial assistance etc.

-Structure and implement effective payment plans for clients and students.

-Liaise and communicate with all levels of clientele, ranging from college students and clerks to Directors, Doctors, CA’s, and Members of Parliament etc.

-Manage and monitor cost effective utilization of allocated budgets.

-Control and co-ordinate all aspects of examinations / assessments of students at the university.

-Handle all aspects of the Academic Progress of students ranging from the monitoring of academically weak students, exclusion of students and consultation with relevant clientele to discuss academic issues.

Events Co-ordination and Supervision / Customer Relationship Management

-Manage projects for effective events co-ordination of the organization, its services and academic programmes offered.

-Develop relevant promotional material for internal product knowledge and external customer communication. i.e. website, prospectus, brochures, business cards etc.

-Manage the preparation of event presentations for internal and external marketing events.

-Manage, oversee and control budgets for events initiatives.

-Manage the interaction between prospective clientele and student service officers, nationally and internationally.

-Manage and produce innovative customer relationship strategies for student services officers and ensure implementation of the strategies to clients in national / international regions.

-Handle irate learner queries and those that are sensitive and difficult to handle by the student services officers.

-Plan and conduct regular performance reviews of student services officers by providing effective techniques to measure key performance indicators (kpi’s).

-Attain Student Service Centre projects by implementing strategic concepts for student services officers.

-Ensure the optimum effectiveness and motivation of subordinates.

-Deal with client’s telephonic, written, electronic, sales, service and account queries and forward to relevant personnel for onward processing.

-Train student services officers to generate sales at appropriate points by understanding a customer’s requirements/needs and recommending the correct course.

-Be responsible for communication and promotion of the Student Services Centre and continuously improving customer relationships for the institution.

-Establish good customer relationships and network effectively.

-Oversee the development and implementation of specific promotional campaigns

-Oversee timeous and accurate reporting of event initiatives.

-Implement, co-ordinate and report on Customer relationship surveys.

Employer : Regent Business School (MANCOSA)

Position : Registrar

Period : Feb 2003 to CURRENT

Diagrammatical Representation of Employee Positioning

Appointed as Registrar and responsible for Management of the :-

Registrations/Administration and Client Support Division which entails :

- Effective project management to streamline all administrative processes and procedures so as to achieve an almost effortless access and admittance of national and international clients into the institution.

- Manage consultants and be directly involved in playing an advisory and support role to national and international professional and non-professional clientele.

-Offer superior and professional services and support to client in order to gain quality customer relationships (CRM).

-Formulate policies and procedure for easier and more efficient services of the Student Registration division.

-As Chairman of the Registration and Selection Committee, consultants are guided to remain customer focused and to ensure customer satisfaction is kept at the highest possible level.

-Maintain stringent scrutiny of client information to evaluate and determine accessibility into the institution and thus vast experience and knowledge has been gained with procedures and processes required by governmental authorities and accrediting bodies like SAQA, CHE and DOE, and a thorough understanding of the NQF framework has also been attained.

-Design processes and formal documentation for internal and external interaction and communication.

-Authorise and confirm all outgoing correspondence related to student administrative and academic functions.

-Control all departmental registries and staff, including the maintenance and application of the filing system.

-Manage, monitor and safeguard all learner records and develop a learner record management policy.

-Serve as the central point of contact for all clients and thus initiate the development and maintenance of effective relationships with clients.

-Provide an advisory role to clients with regard to financial planning and acting as liaison between

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