Brenda K. Reynolds Graham, NC *****

acrqrz@r.postjobfree.com Phone: 336-***-****

PROFESSIONAL PROFILE:

Motivated Customer Service Professional with successful 12 year track record. Computer skills include MRP/ERP Systems Software (QAD MfgPro, IndustrOS, Visability), Excel, MSWord, Outlook, PowerPoint, MS Publishing, and Quicken. Talent for mastering product knowledge. Demonstrated history of customer retention and successful professional relationship building. Capable multi-tasker, and goal oriented. Had Security Clearance at former employment.

Flexible and versatile. Able to maintain a sense of humor under pressure. Poised and competent. Thrive in deadline-driven environment. Excellent team-building skills. Dependable, with a high level of integrity. Skilled in purchasing and expediting. Data maintenance, sales tracking, and processing. Follow up and follow through with warranty claims and issues.

PROFESSIONAL EXPERIENCE:

Communication:

Strong, professional presentations

Excellent listening skills

Computer savvy

Timely report preparation

Customer Service:

Built a strong clientele supporting repeat business

Proactive and timely service

Dedicated to give excellent customer experience

Skilled at anticipating, pinpointing, and fulfilling customer needs

Organization:

Skillful time management

Superior multi-tasking in managing day-to-day tasks

Excellent data management

Accurate record keeping

Timely processing of orders

EMPLOYMENT HISTORY:

GKN Driveline North America, Mebane, NC, 27302

Purchasing Assistant

Triumph Boats, Durham, NC, 27705

Sales Coordinator/Technical Writer/Process Engineer

Cracker Barrel, Mebane, NC, 27302

Sales Associate

K&L Microwave,Inc.,Salisbury, Maryland,21801

Applications Engineer

EDUCATION:

BS in Engineering Technology, Concentration: Electrical/Electronics, University of Maryland Eastern Shore, Princess Anne, MD, 21853, Cum Laude Graduate 1996, GPA 3.36, National Dean's List, 16h Annual Edition, 1992-93.

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