Customer Service Management
Resume:
Lara Mae P. Maano
Block * Lot *** Accco Housing Alijis,
Bacolod City, Negros Occidental, Philippines, 6100
Mobile: 091********
Email: ************@*****.***
CAREER GOAL
To be able to apply the theories and principles of hospitality management into real- life work situation. To attain the role a professional hospitality management graduate by being responsible, independent and hardworking person.
ACADEMIC BACKGROUND
Tertiary : University of Saint La Salle (USLS)
Bachelor of Hospitality Management
2009-2014
Secondary : Negros Occidental National High School (N.O.H.S)
2005-2009
Elementary : Education Training Center School 1 (E.T.C.S-1)
1990-2009
QUALIFICATIONS:
Has a good communication skills especially speaking in English verbally, Tagalog and Hiligaynon.
Have a proficient computer related skills especially in Microsoft Word, Microsoft PowerPoint, Microsoft Excel.
Applies leadership skills and can deal with various individuals.
Can work in a fast, efficient and creatively way.
Is highly teachable technically and conceptually.
Ability to think and see the relationships between various parts and the whole.
Hardworking
Determined, motivated and apply critical thinking.
Workshops:
Member La Salle Hospitality Management
Cooking Guild
Member La Salle Hospitality Management
Bakers Guild
Member La Salle Hospitality Management
Flair tenders Club
Member La Salle Hospitality Management
Travelers Society
Event Organizer in “Dogs Go International”
Event Organizer in “Chill and Groove/ Battle of the Band”
Seminar in Food Preparation
Seminar in Food Sanitation
Seminar in Tourism Management
Seminar in Food Safety
Seminar in Housekeeping Management
Internship Training and Seminar entitled “Work Ethics and Customer Service in Hotel Industry” and “Power Dressing”
Business Inn Hotel, Bacolod City, Philippines
February 24, 2012
Marijoy O. Gaduyon and Abigail S. Yenko
1st National Hospitality and Tourism Management Convention
L’Fisher Hotel, Bacolod City, Philippines
October 7, 2013
Mr. Victor F. Alcuaz and Ms. Maria Cynthia C. Lazo
INTERNSHIPS
Bacolod Pavillon Hotel
Restaurant and Bar Phase
December – January 2012
Planta Hotel
Hotel and Housekeeping Phase
April-May 2013
WORK EXPERIENCES
Panasiatic Solutions
Customer Service/ Technical Support Representative
October 29, 2011- June 6, 2012
Teletech Bacolod
Technical Support Representative
April 29, 2014
GT Hotel
Receptionist/F & B Cashier/ Waiter
March 2014
PERSONAL DATA
Date : November 7, 1992
Place of Birth: : Alijis, Bacolod City, Philippines
Age : 22
Gender : Female
Nationality : Filipino
Civil Status : Single
Religion : Born Again
Height : 5’5
Weight : 130 lbs.’
Language Spoken : English, Tagalog, Hiligaynon
FAMILY BACKGROUND
Father’s name: Emilio Maano Jr.
Mother’s name: Aurora Parce
Name of Brother’s/Sister’s
Name Civil Status Age Occupation
a.Mary Ann Flores married 42 Housewife
b.Emilio Maano III married 36 Businessman
c.Lorelyn Serrano married 32 Saleswoman
d.Benje Maano single 30 Technical/Sales
CHARACTER REFERENCES
Bonevie Jimera Mi Amor Amahit
Technical Support Trainor
Teletech Bacolod Teletech Bacolod
Lucino Cordova
Technical/ Sales Representative
Convergys Bacolod
September 18, 2015
Dear Management:
Good day! I would like to apply for the position of Managerial Trainee. I have heard from one of my teacher fast food chains are looking for four (4) year course graduate under management or food industry.
I’m Lara Mae Maano, 22 years of age, graduate under the course of Bachelor of Hospitality and Management last 2014, and I admit I don’t have an experience for food industry because after my graduations I’ve been at BPO companies to improve my communication skills and to explore more of it. Even though I don’t have any experience I can say that I am eligible for this job because when i am still studying I manage to be as a leader and handle different feasibilities, and different activities. Therefore, I know what could be the responsibilities and duties as a leader. And if Mcdonalds would give me a chance I’m eager to learn for any task that my given to me, be attentive or active enough if there’s a training and I’m well dedicated to pursue it. I can manage my time and I’m flexible enough because that is what I have learned in my course. I can say that I am confident for any jobs that may offer because this would be a great opportunity as well as an experience. And I really wanted to be part of this company because I’ve been under on different programs of Mcdonalds when I was still achild.
If you have any further questions, or if there is any interview that might schedule for me, you may contact me based from the information’s attached in my application which is my resume. Furthermore, I’m looking forward for this chance.
God Bless. !
Respectfully yours,
Lara Mae Maano
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