Scott Procik

847-***-****

acrqqu@r.postjobfree.com

I am an optimistic, encouraging leader who values people and the unique experiences they contribute to the growth and success of a company. My “servant” leadership style and “coaching” demeanor, coupled with a Masters Degree in Counseling and a Bachelors Degree in Education makes me an ideal candidate for a collaborative leadership role in change management and organizational effectiveness.

Consulting/Contracting Experience

Revelation Consulting 2003 - Present / Organizational Effectiveness Consultant

As the founder of Revelation Consulting, I contribute to the success of companies by providing HR/OD/OE/OCM consulting services, to make people more effective and organizations more efficient.

Operated as a Change Management Lead on multiple projects with a Fortune 50 health/retail company for the transformation of their Information Technology (IT) Organization. (Walgreens through Apex Systems)

Provided counsel to Executive Sponsors, Key Stakeholders and Process Owners on their investment and contribution for the transformation of the IT group.

Worked with the Executive CIO to design a business partner satisfaction survey to understand the relationships between IT and the business.

Developed and implemented Organizational Change, Training and Communication plans.

Designed, analyzed, and interpreted results for an all employee survey to gain a pulse on the IT Organization prior to the completion of the change.

Facilitated monthly Executive CIO/employee communication meetings to capture team members concerns and build ongoing positive relations in the IT division.

Aligned with the Communication group to identify and deliver consistent messages and communiqués throughout the transformation.

Built presentations and delivered seminars to support Organizational Change Management.

Taught a team of Change Ambassadors the skills required to lead the IT group through an organizational change.

Recommended multiple actions and solutions to help team members through their personal transition and to permanently embed transformational changes.

Acted as the Communication Lead on an enterprise time tracking project to identify key messages, build communication plans, and write and edit corporate communiqués, technical documents and training material for the Process and Productivity team while supporting the IT PMO office.

Partnered with leadership to deliver messages on Sarbanes Oxley conformance, HIPPA reviews, Atlassian tool suite upgrades, change control policies and a demand management initiative.

Worked with key process owners in the IT Global Sourcing Office to build relationships and measure the effectiveness of the outsourced service providers’ performance.

Created and analyzed multiple offshore vendor surveys to ensure customer satisfaction and contract compliance.

Functioned as the Project Manager working between IT, Talent Development, Training, and Human Resources for the creation of an IT talent management initiative.

Led a project team to develop career guides, training courses, educational events, lunch and learns, IT employee orientation and a website to support IT job families and roles.

Assisted in driving up engagement scores through IT talent development platforms and workshops.

Established key performance indicators and identified cost savings to support IT training programs.

Utilized a predefined client change management methodology to recognize impacts, realize gaps, envision a future state, and solve organizational change management problems.

Coached leaders and employees on organizational change management practices.

Mentored graduate students on the skills required for implementing successful change efforts.

Scott Procik

847-***-****

acrqqu@r.postjobfree.com

Engaged as an organizational effectiveness and change management consultant for the largest provider of surface transportation services in North America. (FirstGroup America)

Coached on all change management processes for the consolidation and integration of six IT Help Desks and IT Field Support groups as part of a company acquisition.

Conducted a qualitative analysis of the current state of the Help Desk and Field Support.

Plotted current Help Desk and Field Support coverage by state, identified gaps, and recommended changes for a future organizational support group.

Managed all communications and coordinated training for a Hyperion Financial Management solution.

Engaged on other projects to facilitate meetings, run brainstorming sessions, construct elevator speeches, document workflows, conduct gap analyses, build message maps, write communication and training plans, and assemble project key learning’s for the PMO.

Delivered organizational effectiveness and change management services for the largest provider of intercity bus services, contract public transportation, para-transit and contract student transportation. (Laidlaw International)

Performed as the project leader for a 3 million dollar total retention program consisting of the recruitment and exiting processes for over 500 locations and 40,000 employees. Managed the client team and the third party vendor team in the implementation of the initiative. Conducted stakeholder analysis, surveyed end users, analyzed data, monitored costs, and developed key performance indicators, reports and a project dashboard to monitor the success of the project.

Oversaw the organizational changes and the operational implementation of a 2 million dollar company-wide office supplies vendor change.

Designed a company-wide communication plan and wrote all communiqués for a new internal corporate credit card purchasing program.

Developed training metrics to evaluate and monitor all trainers’ performance for the delivery of the credit card initiative.

Participated on a team of independent organizational effectiveness consultants to build a strategy, develop tactical plans and create tools for implementing change on corporate initiatives and projects.

Evaluated computer based training courses for a global leader in online training solutions and provided insights and feedback to enhance the classes. (Thomson NETg through Flex Execs)

Appraised online training classes for instructional value.

Reviewed content for both audio and visual accuracy.

Made recommendations for improved computer based training quality.

Offered pro bono organizational effectiveness consulting services for a worldwide mega church. (Willow Creek Community Church)

Documented As-Is and To-Be workflows, analyzed the data and information learned, and developed solutions to increase the efficiency of the exit interview process.

Developed an annual employee survey and worked with the Human Resources team and other volunteers to create processes to improve the work environment.

Scott Procik

847-***-****

acrqqu@r.postjobfree.com

Professional Employment

Sears, Roebuck and Company 2001 – 2003 / Information Technology (IT) Process Leader

Provided leadership in establishing the Sears Information Technology group into a process centric organization. Trained as a Sears Six Sigma Project Leader and Change Agent to document and improve processes, workflows and metrics to deliver process improvements and enhanced operating results.

Acted as a Change Agent to understand IT lines of business, break down silos, challenge the status quo and influence the organization to build high performance, trustworthy teams.

Led the implementation of an IT software time tracking project to help move the IT organization from a cost center to a profit center thereby billing the business back for IT work.

Performed as a Six Sigma Project Leader and led a team of Green Belts to improve the software procurement cycle time, resulting in a total savings of over 500K, a reduction in total cycle time from 114 hours to 56 hours, and the development and of an internal online software catalog.

Interviewed IT Owners and documented their Process Domains, Process Clusters and Work Processes to assist them in delivering solutions and services to the business.

Coached and developed Six Sigma Green Belts, IT leaders and employees, on the methodology.

Sears, Roebuck and Company 2000 – 2001 / IT Human Resources Relationship Director

Participated on an internal consulting team, empowered to facilitate organizational effectiveness and human resource change within the IT organization. Responsible for managing employee development, career progression, employee/management relations, critical communications and implementing new HR policies.

Evaluated the annual associate satisfaction survey and provided leadership development and coaching for managers to resolve employee concerns and improve their personal performance.

Trained Managers on developing behavioral goals, understanding 360 feedback, writing performance appraisals and delivering results for improved employee performance.

Maximized organizational capability in the areas of employee counseling, mentoring, internal mobility, succession planning, and performance management.

Interviewed new hire candidates and performed exit interviews for the IT retail organization.

Communicated to Associates, changes in the IT infrastructure, banding, career progression and other corporate human resource transformations through formal and informal presentations.

Assessed compensation of Associates across five bands to ensure consistent and equitable distribution of titling, salary and recognition within the IT organization.

Worked with Associates to identify their career paths and build individual development plans to grow their knowledge, skills and abilities for vertical promotion and horizontal movement.

Sears, Roebuck and Company 1998 – 2000 / Credit Group Business Process Design Manager

Contributed to the development of the credit organizations new operating system, which consisted of a PEGA graphical user interface to overlay a TSYS mainframe system. Skill sets involved working with leaders in problem solving, identification of efficiencies, elimination of redundancies, and team building.

Performed as a Project Lead for a cross-functional team to deliver newly designed workflows.

Flowcharted As-Is and To-Be business processes to increase the efficiency of call center agents.

Designed original graphical user interface screen concepts and workflows.

Reduced training times and costs, and improved agent key metrics for the call center organization.

Implemented a Sales Lead program for the credit business to sell additional services and products to customers based on 21 million annual inbound credit card customer calls.

Scott Procik

847-***-****

acrqqu@r.postjobfree.com

Axiom Solutions 1997 – 1998 / Marketing and Management Communications Consultant

Assisted client companies in the design of marketing and management strategies for the diagnostic and microbiological fields.

Facilitated workshops and focus groups for our clients that allowed us to develop branding strategies, while building internal cultures that were consistent with their positioning messages.

Other functions included recruiting and interviewing participants for client studies, collecting data and information from research participants, and conducting qualitative research.

Caremark International 1994 – 1996 / Quality and Regulatory Services Manager

Led the quality improvement and regulatory services function for a staff of 500 employees in a $350M mail order pharmacy. Responsibilities included management training in process improvement, Total Quality Management orientation for new hire employees and the development of problem solving teams to address key performance indicators.

Developed protocols for testing new processes. Wrote and revised standard operating procedures for efficient process control and patient quality assurance, for a multi-shift mail order pharmacy.

Investigated patient complaints and reviewed employee errors in the call center, order entry department, doctor calls area, managed plan group, shipping department and the pharmacy.

Monitored employee effectiveness, helped write action plans to sustain employee improvement, and coached leaders on administering a consistent performance management program.

Championed inter-pharmacy competitions and rewarded employees for achieving organizational and operational goals for outstanding pharmacy performance.

Fed Ex Corporation 1982 – 1994 / District Quality Administrator

Acted as a catalyst to involve management and employees in the continuous improvement process.

Coached problem solving process teams on TQM methodologies, data gathering, and establishing key performance indicators. Intervened to pull projects back in alignment with the problem solving approach. Additional functions involved strategic planning and the development of processes that supported the Malcolm Baldrige National Quality Award (MBNQA) management approach. Public speaking, training, problem solving, group facilitation, coaching management in process improvement, and building action plans were the major roles.

Fed Ex Corporation 1982 – 1994 / Management Development Program (MDP) Senior Training Specialist

Performed as a Training Project Manager in control of curriculum development, instruction, and enhancement of the primary management class for new supervisors and other training programs.

Worked as a liaison with the corporate instructional design team to assess, design and develop training content for multiple classes. Accountable for the expert delivery of management training sessions, and was responsible for evaluating, coaching and mentoring new training instructors as well as subject matter experts on the proper techniques of training adult learners. Taught various safety and technical training classes for a 15 state Midwestern region.

Harper Community College 1983-1985 / Adjunct Student Development Faculty Member

Employed in the Guidance and Counseling Center to provide various counseling services.

Taught students, and delivered community educational seminars on personal development and occupational services. Provided individual counseling assistance to students in need of personal, academic and career development. Also taught a Humanistic Personal Development course.

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