Experienced Manager

La Sonya T. Patterson

**** ********** *****, **********, ** 35215

***/***-**** (Day) 205/687-7550 (Home)

****************@*****.***

Summary of Qualifications

Manager and Trainer with over 10+ years of experience in management of billing and collections, customer and employee training, hiring and recruiting, sales and marketing and customer service delivery. Work well with all levels of management, clients and staff. Enjoy helping team members achieve professional goals while meeting and exceeding business objectives. Strong leadership, communication and training skills.

Highlights of Experience

Accounting. Managed accounts receivable for Birmingham branch of Cerner Physician Practice software – reduced average days outstanding 20% within three months.

• Responded to customer inquiries, contract questions and resolved billing issues by working effectively with other departmental managers and executives.

•Coordinate third party royalty reporting ensuring accuracy and timeliness.

Collections. Strategically analyzed accounts receivable by accounts and representative – created plan to focus on highest risk/return accounts – successfully reduced outstanding balances by engaging team of eight representatives in initiative.

• Prepared and reviewed weekly reports to determine work plan to effectively reduce A/R – presented reports to management.

• Authorized and negotiate payment plans and settlements of 3 – 6 months to clear outstanding accounts with physicians while working for Cerner/VitalWorks, Inc.

• Reduced accounts receivable for Charter Communications – consistently met monthly budget goals for A/R and equipment return.

Management. Recruited, hired, trained and managed staff involved in accounts receivable and collections – built strong relationships with staff and stabilized turnover within the department.

• Trained new employees on accounts receivable systems, processes and procedures – trained more than 30 people in Birmingham and Kansas City. Implemented policies, developed and implemented new strategies and procedures, conduct monthly and weekly meetings.

• P&L Management Experience.Metrics Development & Measurements, ability to resolve conflict. Manage quarterly P & L

• Conducted employee development and performance management skills to employees to reach the goals of the organization.

•Provided training and development classes of new strategies for existing and new hires.

Training and Recruitment.

• Participate in on-campus recruiting sessions and job fairs for potential hires.

• Assisted Human Resources with scheduling and conducting new employee orientations.

Employment History

Altec Industries, Birmingham, AL 2014- present

Sr. Accounting Analyst

Prepare monthly DSO reports for corporate finance. Manage daily outstanding sales reports to communicate with Account Managers, Sales and Unit Managers. Correct and reconcile discrepancies in intercompany accounts. Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss or other financial activities within an organization.

RT Specialty, Birmingham, AL (Office Closed) 2012- 2014

Accounting Specialist

Manages and coordinates customer accounts by agents and markets, Identifying delinquent agent accounts from close analysis of the system reports and by conducting calls to collect payment; Reconciling accounts and maintaining detailed backup for return premium and cancellations. Work closely with Brokers and Broker Assistants on account statuses of Agents.

SuccessEHS, Birmingham, AL 2008- 2011

Accounts Receivables Analyst

Customer Support Analyst

Maintain up-to-date billing system inputs, follow up, collection and allocation of payments. Create billing, collection and reporting activities according to specific deadlines, reconciliation of accounts, monitoring customer account details for non-payments, delayed payments and other irregularities, prepare bank deposits, investigate and resolve customer queries, process adjustments. Provided customer support through system shadowing and reporting system enhancements.

Charter Communications, Vestavia Hills, AL (Company Downsized) 2007 – 2008

Collections Supervisor

Responsible for collections for customer accounts in the state of Alabama . Supervised team of two Collections Specialists. Charter served over 316,000 customers statewide. Managed questions, complaints, account analysis and strategy. Interacted with vendors, management, other departments and individual customers. Assisted with sales and marketing for new product promotions.

Cerner Physician Practice (formerly VitalWorks, Inc.), Birmingham, AL (Office Closed) 2001 – 2007

Manager, Accounts Receivable

Senior Collections Representative

Recruited, hired, managed and trained team of Financial Specialist responsible for accounts receivable and collections. Firm provided software for physician practices. Interacted with doctors and staff, firm managers and executives and other departments. Reconciled accounts that were 60 days+. Researched and analyzed industries processes and practices. Project Management life cycle and managed special projects.

Education/Training

D.B.A Doctorate with concentration in Leadership, Walden University, Baltimore, MD, 2015-present

M.B.A. Virginia College, Birmingham, AL, 2006

B.S. Business Administration with Finance Concentration, Alabama State University, Montgomery, AL, 1999

Technical Skills

PC: WordPerfect, Microsoft PowerPoint, Word, Excel, Presentation, Access and Outlook. Insurance: COSMOS, Millenium Business Objects, Digital Dashboard, CareRevolution; Accounting: QuickBooks, Oracale, Lotus Notes.

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