George Ehioba

Olathe, KS *****

acrqp5@r.postjobfree.com 913-***-****

Business Operations Coach

Build Teams who Deliver Excellent Customer Experiences and Strong Business Results.

Results-proven agent for positive change and corporate culture transformation; repeatedly successful turning around under-performing business units into robust, growing, highly profitable entities. Demonstrated ability to communicate operational principles to personnel at all levels in order to facilitate change and initiate turnaround. Known as an innovative problem solver with entrepreneurial spirit. Excellent multi-cultural sensitivity with great results communicating across cultures. Multi-Lingual (Italian, Spanish).

Professional Experience

KBP-FOODS / KFC & TACO BELL, Overland park 2006 – 2015

Area Coach, Kansas City Area

Maintained P&L accountability and operational control over 9 restaurants with 200+ employees and $11M in annual sales revenue. Utilized tools and processes to achieve sales and profit targets, build and align effective restaurant management teams, execute brand standards and operating systems, deliver consistent customer experience, and identify opportunities for growth across area.

Transformed underperforming area from 20th place ranking (out of 20 areas) to 5th place ranking while growing annual sales 10% and profits 20%.

Transformed 2 negative-profit restaurants into profit-generating restaurants through utilization of cash control, loss prevention, inventory management, and development of management team capabilities.

Improved key customer measures from well below target to above target in Voice of Customer and 30% reduction of 1-800 customer complaints.

Received following awards:

oPassion for Excellence Award from Zancanelli Management Corp 2006, top 3% performer Award.

oPeople Encouraging Talent & Excellence (PETE) Award, 2007, Team Developer Award.

oWhite Glove Award (leadership in cleanliness and store Presentation) KBP-Foods, 2012.

oCircle of Excellence Award from KBP-Foods, 2012.Top 5% Performer Award.

oPassion for Excellence Award from KBP-Foods, 2013, Ranked #3 Area Coach in KBP-Foods, top 5% Performer Award.

GERIG INC. / MCDONALDS, Kansas City, KS 2001 – 2006

Restaurant Manager

Oversaw all aspects of day-to-day operations of restaurant. Responsible for staffing, training, and coaching associates to ensure great guest experience. Handled ordering, preparation of quality products, and managing waste within expectations. Managed forecasting, scheduling, and managing labor within expectations.

Transformed several breakdown restaurants into high-performing profitable restaurants.

Achieved Top 10% performance for entire McDonald Brand, on consistent basis.

Coached and developed several team members into management positions. Took on several special projects for area.

EL CORTE INGLES, Madrid, Spain 1997-2000

Sales Manager

Directed sales, marketing and operations for product line and retail channel.

Led inventory reduction initiatives, reducing overall gross inventories 30%.

Implemented customer scorecard process and trained all associates, enabling sales to validate performance with customer.

Maintained quality service by establishing and enforcing organization standard.

GRADE INGROS S.R.L., Padova, Italy 1993-1995

General Manager

Marketed merchandise by studying advertising, sales promotion, and display plans. Analyzed operating and financial statements for profitability ratios. Performed profit and loss and well as operations management. Trained and cross trained team.

Ensured availability of merchandise and services by maintaining inventory.

Education/Professional Development

Master of Business Administration (MBA) ; Keller Graduate School, Kansas City, MO

Concentration: Management/Finance

Bachelor of Science (BS); Park University, Parkville, MO

Concentration: Management/Finance.

Completed numerous leadership and operational training programs and seminars, including: Dale Carnegie Immersion Seminar Training.

ASSOCIATIONS

Vice President/Treasurer, Edo State Association of Greater Kansas City Area (2005-2009)

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