Customer Service Representative

Ida Rios

Los Angeles, CA *****

Cell: 626-***-**** Email: *******@*****.***

PERFORMANCE PROFILE

Seasoned Customer Service Representative with updated technical skills. Interacts and communicates easily with all levels of business professionals. Readily resolves problems effectively.

CORE COMPETENCIES

Bi-lingual: English and Spanish

Windows and MS Outlook

MS Word 2010 and MS Excel 2010

Strong data entry skills

EXPERIENCE

February 2014 to February 2015 Los Angeles Department of Water and Power, Los Angeles, CA

Customer Service Representative (Temporary Position)

Provide information and respond in writing by telephone and internet in regards account and programs

Performs specialized work in customer billing, collections and services.

Make necessary input/adjustment transactions.

Average incoming calls a day 40-75

November 2011 to February 2014 Leisure Garden Furniture, Chino, CA

Customer Service, Administration Assistant and Office Clerical Supervisor

Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency

Transmitted information or documents to customers and staff, using computer, mail, or facsimile machine

Analyzed data to determine answers to questions from customers- call reports

Collected, sorted, distributed and prepared mail, messages and courier deliveries

Contacted customers to respond to inquiries or to notify them of solutions

Received payment and scan payments and records for services

Review and responded to customers correspondence

April 2006 to October 2011 OPEX Long Distance and Wireless, Gardena, CA

Senior Universal Customer Service Lead

Managed call volume and shift schedules monitored agents on weekends

Service all customers and accounts regarding billing issues, equipment upgrades, technical difficulties, and general information and submit complete, accurate and timely documentation to ensure efficient processing of customer transactions

Collections- outbound calls 35-40 a day

Reported any recurring technical problems to the technical department and management to ensure that issues were resolved within a timely manner

Checked to ensure that appropriate changes were made to resolve customers' problems and referred customer grievances

Tracked performance statistic and prepared and delivered ACD reports

Responsible for in/outbound customer service, training new customer service representative and quality assurance.

EDUCATION

2000 Business Administration Diploma Hope International University, Fullerton, CA

2015 Certificate of Completion in Computerized Accounting – Quickbooks Premier 2015

MS Word 2010 and MS Excel 2010 The Accounting Annex, Arcadia, CA

Contact this candidate